SkyMiles FAQs

About SkyMiles

Have questions about SkyMiles Program Updates? Find out here. Also, you can visit About SkyMiles to get even more questions answered.   

How can I make sure that I receive mileage credit on my SkyMiles account when I travel?

I have traveled on a Delta flight and did not provide my SkyMiles number. How do I receive mileage credit?

I have a SkyMiles account number but I forgot it. How can I find my account number?

How can I find out if I got SkyMiles credit for recent travel on Delta or one of your partner airlines?

I just enrolled in the SkyMiles program. Can I get credit for flights I have already taken?

I haven't gotten mileage credit from one of Delta's SkyMiles Partners. How can this be fixed?

When can I expect to get mileage credit for participating in one of Delta's Limited-Time Offers?

How do I request a SkyMiles card?

I have more than one SkyMiles account in my name. How can I have these accounts consolidated?

How do I change the name on my SkyMiles account?

SkyMiles Updates

Have questions about the SkyMiles Program Updates? Find answers to common questions here.

What’s changed with the SkyMiles program in 2015?

When did the changes to the way you earn and redeem miles take effect?

How do I earn Medallion status effective January 1, 2014?

Why did Delta add the Medallion Qualification Dollars (MQDs) requirement for earning Medallion status?

Can I combine cabin types and/or Award levels in a single Award Ticket?

Without a mileage expiration policy, does that mean that my account will stay active even if I don't purchase a flight on Delta for several years? Or is there an activity requirement to keep the miles in my account?

Why did Delta eliminate mileage expiration?

How can miles be redeemed?

Earning MQMs on Partner Airlines

How will I earn MQMs when flying on partner-marketed flights?

How do I know who the marketing carrier is for my flight?

How do I know what fare class I am buying or have already purchased?

Claim Miles

We have answers to some of the most frequently asked questions about claiming your miles you've purchased, received or given as a gift or reward. You can learn more here.

Award Travel

Below are answers to some of the most frequently asked questions about Award Ticket. If your question or comment has not been addressed, feel free to contact us.

May I purchase additional miles?

How can I earn miles through Delta and its many partners?

Can I combine cabin types and/or Award levels in a single Award Ticket?

Can I use my miles on partner airlines?

How do I transfer my Award to someone else?

How many miles are in my account?

How do I resolve any account discrepancies?

What will the redeposit fee be if I cancel an Award booking?

When do I have to cancel an Award booking in order to redeposit my miles?

Can I redeposit Mileage Upgrade Awards?

Can I change an Award Ticket?

How are the waivers applied? Is it based on the passenger traveling or the account used for the redemption?

Buy Miles

We have answers to some of the most frequently asked questions about buying miles for yourself. You can learn more here.

Gift Miles

You're interested in buying miles as a gift? Giving the gift of travel with miles is pretty generous. We have the questions other nice people like you tend to ask. You can learn more here.

Transfer Miles

We have answers to some of the most frequently asked questions about transferring miles. You can learn more here.

Security Questions

Have your questions about the security questions and answers for the password for your SkyMiles membership made it into our list? Find out here.

Why is Delta now requiring me to answer security questions?

Can I use any answer that I want?

What if none of the security questions apply to me?

Can I change the answers to the security questions?

Is my information secure or used for any other purposes?

What happens if I can't remember my security questions or answers?

Can I answer in a language other than English?


Is the previously announced 250,000-mile partner transfer allowance no longer being implemented on January 1, 2015?

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