Skymark Airlines Award Travel FAQs

Redeeming SkyMiles bonus miles on Skymark flights

Can I earn SkyMiles miles on Skymark travel?

No. You cannot earn SkyMiles miles on Skymark award travel. SkyMiles members may only redeem SkyMiles miles for award travel on Skymark flights.

Who is eligible to enjoy this program?

SkyMiles Medallion members or Delta SkyMiles co-branded credit card holders, residing in Japan, may redeem miles for award travel on Skymark flights throughout Japan. Supplemental card holder is not eligible for this offer.

I recently enrolled in a co-branded credit card. Can I use my miles for Skymark flights immediately?

New cardmembers are eligible to redeem miles for this offer after two months of activity on their card.

I register my address in the U.S./Europe to SkyMiles, can I redeem award travel on Skymark?

No. Award redemption on Skymark is currently only available to SkyMiles members residing in Japan.

Where can I travel with award tickets on Skymark?

You can currently travel on Japan domestic flights to/from Haneda, Sapporo, Asahikawa, Ibaraki, Nagoya, Kobe, Fukuoka, Kita-Kyushu, Nagasaki, Kumamoto, Kagoshima, Naha. Please visit here for details.

Do I always need to begin my travel from Haneda?

No. You can travel any flights which are to and from the cities below: Haneda, Sapporo, Asahikawa, Ibaraki, Nagoya, Kobe, Fukuoka, Kita-Kyushu, Nagasaki, Kumamoto, Kagoshima, Naha. Please visit here for details.

How many SkyMiles miles do I need for travel?

Please click here for the award level.

Can I redeem award flights for Business Class on Skymark?

No. Award redemption on Skymark is currently only available for Economy Class.

Can I travel with infants and children?

Yes, adult members can accompany infants and children. Infant and child must travel with adult. Infant and child cannot travel alone. The same award redemption level is required for child as adult. No miles is needed for infant not occupying a seat but only one infant is allowed to travel with one adult. For travel on or after  April 1, 2014, infant is defined as a person of 0-2 years old and does not occupy a seat, and child is defined as a person of 3-11 years old.

What if I have a question about my Skymark award travel?

For general questions regarding your SkyMiles account or the Skymark redemption program, please contact your local Delta Reservations center. For questions regarding your existing Skymark award reservation and Skymark flights, including flight schedule, terms and conditions, or any other policies, please contact Skymark.

Reservations and Ticketing of Skymark Award Tickets

How can I make a reservation for award travel on Skymark?

You may book award travel by submitting a request using the online booking form available at delta.com.

Are there any blackout dates?

Yes, award travel using Skymark flights is not available for the following blackout dates:

August 8, 2014 – August 17, 2014
September 13, 2014 – September 15, 2014
October 11, 2014 – October 13, 2014
November 1, 2014 – November 3, 2014
November 22, 2014 – November 24, 2014
December 27, 2014 – January 4, 2015
January 10, 2015 – January 12, 2015

How do I know if my award travel on Skymark is confirmed?

Your request for Skymark award travel will be processed once submitted online, and email to notify whether your award travel is confirmed and ticketed, the itinerary you requested is not available, or additional information is needed, within 72 hours after the request is submitted. If your award travel is confirmed, the email that will be sent to you will contain a confirmation number for Skymark flights.

When will the SkyMiles miles be deducted from my account?

Miles miles will be deducted from your account usually within 24 hours after your Skymark flights are confirmed and ticketed.

How many days do I need to book Skymark award tickets in advance?

Departure date must be at least 14 days and within 60 days from time of your Skymark Award Travel request. Travel must be completed within 60 days from the date you submit the Skymark Award Travel request.

Can I redeem one-way award travel on Skymark?

Yes, you can redeem one-way award travel. However it requires the same award redemption level as roundtrip.

Can I leave my return trip open when making reservations?

No, all flights must be confirmed before SkyMiles award tickets can be issued.

Can I combine my award travel on Skymark with award travel on Delta or other SkyMiles Airline Partners on the same ticket?

No. Award travel redemption on Skymark is not combinable with Delta/SkyTeam® Alliance Partners/other Airline Partner itineraries.

What does 'Ticketless Travel' mean? Is Skymark a ticketless airline?

'Ticketless' means no paper or electronic tickets will be issued to you after you've made your booking. Skymark award travel is ticketless, and once your flights are confirmed, Delta will send you a ‘Travel Itinerary’ via e-mail, which will include your flight details and a Booking Confirmation Number. Please print and bring to the check-in counter. Boarding pass will be issued at the Skymark check-in counter. Please indicate your photo ID that Skymark specifies when you check-in.

Can I check or view my itinerary on Skymark home page?

No. You cannot check or view your award travel itinerary on Skymark website.

Change/Cancellation

Can I make a flight change?

No. Changes or cancellations are not permitted once your itinerary is confirmed.

If I miss a Skymark flight because of my first flight delay, will Skymark put me on next available flight or refund/redeposit my ticket and miles?

If you miss a Skymark flight because of your first flight delay or cancellation, Skymark will put you on the next flight on which seats are available, provided that you show a certificate proving the delay or cancellation of your first flight. In the case that you do not use your Skymark award flight due to your first flight delay or cancellation, mileage will not be redeposited to your SkyMiles account, nor will Delta or Skymark provide a cash refund.

Am I allowed to cancel my Skymark award flight once the ticket is confirmed?

Cancellations are not permitted once the Skymark award booking is confirmed. SkyMiles miles will not be redeposited to your account.

How long is the award ticket on Skymark valid?

Your ticket and itinerary is valid for only the flight you are booked.

What is Skymark's procedure for delayed flights?

If your Skymark flight is delayed, Skymark will exercise reasonable efforts to carry you and your baggage on the next flight on which seats are available to the destination specified on your ticket. Even if Skymark is unable to transport you on the same day, Skymark does not bear responsibility for your lodging or accommodation costs. Furthermore, Skymark does not bear responsibility for ground transportation to your departing airport or from your destination airport. Please visit here for details.

What is Skymark's policy if a flight is cancelled?

If your Skymark flight is cancelled or Skymark fails to perform all or a part of the contract of carriage, Skymark will exercise reasonable efforts to carry you and your baggage on the next flight on which seats are available to the destination specified on your ticket. Even if Skymark is unable to transport you on the same day, Skymark does not bear responsibility for your lodging or accommodation costs. Furthermore, Skymark does not bear responsibility for ground transportation to your departing airport or from your destination airport. Please visit here for details.

Check-in

What is the check-in procedure?

Please see an agent at the airport check-in counter and complete the check-in procedures with your reservations confirmation number from 2 hours to 20 minutes prior to departure. Customers who fail to complete the check-in procedures by these deadlines will not be able to travel on their scheduled flights, even if they have an existing reservation. At the check-in counter, you will receive your boarding pass only after presenting a form of identification designated by Skymark. If you do not carry any the forms of identification designated by Skymark, you will be unable to board your flight. Please visit here for further details.

Other Information

What type of aircraft does Skymark fly?

Skymark operates with Boeing 737-800. Only economy class is available.

How does Skymark classify an infant?

For travel on or after  April 1, 2014, a customer who is over 8 days-old and less than 3 year old.

How do I make a request for special assistance?

Please visit here to contact Skymark.

Is there any food or drink onboard Skymark?

No. Skymark does not serve any free food or beverages. You can purchase soft drink with 100 yen per one or alcoholic beverages with 200-300 yen per one. Please click here and contact Skymark for more details.

What is the Skymark call center number and operating hours?

Please click here to contact Skymark.

 
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