No.  Eligible Delta flights and Eligible Stays at SPG Participating Hotels that occur prior to registration in Crossover Rewards will not be eligible to earn Delta miles and/or Starpoints through Crossover Rewards.

If you are registered for Crossover Rewards and meet the eligible criteria, you will be able to earn Starpoints for eligible Delta flights and/or Delta miles for Eligible Stays at SPG Participating Hotels if you registered for Crossover Rewards at least 48 hours prior to taking an eligible Delta flight and/or 48 hours prior to checking-out of the SPG Participating Hotel for an Eligible Stay.

If you meet the eligibility criteria for in airport and/or in hotel benefits as outlined in the Crossover Rewards Terms, you will able to receive such benefits in connection with an eligible Delta flight or an Eligible Stay at an SPG Participating Hotel, if you registered for Crossover Rewards at least 48 hours prior to taking an eligible Delta flight and/or 48 hours prior to checking-out to the SPG Participating Hotel for an Eligible Stay.

If you are registered to earn Delta miles in SPG’s Airline Direct Deposit (ADD) program, you currently earn Delta miles for Eligible Stays at SPG Participating Hotels instead of Starpoints.  If you register for Crossover Rewards and are a Delta Medallion Member, you will continue to earn Delta miles for eligible Stays pursuant to the SPG ADD program, and you will earn one additional Starpoint for every one U.S. dollar or its foreign equivalent spent on Eligible Rates during your Eligible Stay as part of Crossover Rewards.

Any active SPG Member that is registered for the SPG Airline Direct Deposit (ADD) program with an airline other than Delta will be unable to register in Crossover Rewards until he/she calls the SPG Customer Contact Center to opt-out of the ADD program.

If you are registered for Crossover Rewards and meet the criteria to earn Starpoints and/or Delta miles for your eligible flight or Eligible Stay: (1) if you are missing Delta miles for an Eligible Stay at an SPG Participating Hotel, contact the SPG Customer Contact Center (2) if you are missing Starpoints for an eligible Delta flight, contact Delta.

Starting March 1, 2013, you must link your accounts at delta.com/crossoverrewards or spg.com/crossoverrewards. You must be a logged-in SkyMiles member to link your accounts on delta.com. Only active SPG Members are eligible to register. Phone registrations will not be accepted.

You must be a member of the Delta SkyMiles program and an active member of the SPG Program, and the name on your SPG account must match your Delta SkyMiles account.

Yes. Just make sure you enroll in both the Delta SkyMiles program and Starwood Preferred Guest program before you link your accounts, and ensure your name on both accounts matches.

Yes. Anybody can link their SkyMiles and active SPG accounts. You'll start receiving benefits as soon as you qualify for Delta Medallion status or elite status in the SPG Program.

No. If you register on either spg.com or delta.com, your accounts will be linked with both programs.

Your SkyMiles account name and SPG account name must match your government-issued ID. Please contact the SPG Customer Contact Center  or see Delta SkyMiles Program Name Changes for assistance.

If you are registered for Crossover Rewards, are an SPG Platinum or Gold elite member, and you book a Delta marketed flight (excluding bookings made through online travel agencies such as priceline.com, expedia.com, travelocity.com, hotwire.com etc.), then in addition to the miles you already earn, you will also earn one Starpoint for every one US dollar or its foreign equivalent spent on Delta fares (excluding taxes and fees). Some fares such as specialty fares, often referred to as unpublished fares will receive 500 Starpoints for each segment instead of one Starpoint for every one US dollar. Starpoints will be posted to your SPG account for each completed segment within 4 to 6 weeks after the activity date. Starpoints for each segment will equal a prorated portion of the ticket price.

See the Crossover Rewards Terms and Conditions for complete details. 

Not sure if you're on a Delta marketed flight? There's an easy way to check. The marketing carrier is determined by the two-letter airline code in the flight number. So if your flight has a DL flight number, it qualifies as Delta marketed.

If you are registered for Crossover Rewards and are an SPG Platinum or Gold elite member, Starpoints that you earn for eligible Delta flights will post to your SPG Member account for each segment within 4 to 6 weeks after the segment of the eligible Delta flight is completed. Starpoints for each segment will equal a prorated portion of the ticket price.

No.  If you make a reservation for a Delta flight through an online travel agency (e.g., priceline.com, expedia.com, orbitz.com, hotwire.com), you are not eligible to earn Starpoints for that flight even if you are registered for Crossover Rewards and are an SPG Platinum or Gold elite member.

If you are registered for Crossover Rewards and are a Delta Medallion member, in addition to earning Starpoints for Eligible Stays at SPG Participating Hotels, you will earn one Delta mile for every one U.S. dollar or its foreign equivalent spent on eligible rates (e.g., room rates (excluding taxes and charges)) during your Eligible Stay.  No Delta miles will be awarded for other Eligible Charges (e.g., food and beverage charges, laundry, valet) during an Eligible Stay at an SPG Participating Hotel.

If you are registered for Crossover Rewards and are a Delta Medallion member, Delta miles will post to your SPG account within 4 to 6 weeks after your Starpoints post to your account for such Eligible Stay.

No. You will not earn additional MQMs through Crossover Rewards. 

If you are registered for Crossover Rewards and are an SPG Platinum elite member, you are eligible to receive priority check-in, Priority Boarding, and one free checked bag in accordance with the SkyMiles Program Rules and the Crossover Rewards Terms and Conditions on eligible Delta flights.

You may continue to check your first bag for free on all Delta and Delta Connection® flights, but will not be eligible to receive an additional free checked bag through Crossover Rewards. For more information and terms and conditions, please see delta.com/firstbagfree.

Baggage fee waivers are available for up to three passengers traveling in the same reservation as the SPG Platinum elite member. Priority Boarding is also available for up to eight passengers traveling in the same reservation as the SPG Platinum elite member. Please see Crossover Rewards Terms and Conditions for more details.

SPG Platinum elite members who link their accounts will receive Zone 1 boarding through Crossover Rewards. Please see Crossover Rewards Terms and Conditions for more details. 

Waiver is only for first checked bag fee, if any fee applies, for a bag that is not overweight and not oversize on flights that are both Delta marketed and operated for SPG Platinum elite members registered for Crossover Rewards. Please see Crossover Rewards Terms and Conditions for more details. 

SPG Platinum elite members should show their SPG Platinum card to gain access to designated Silver Medallion and SkyTeam elite check-in areas where Delta offers this service. Please see Crossover Rewards Terms and Conditions for more details.  

If you are registered for Crossover Rewards and are a Delta Diamond or Platinum Medallion member, during an Eligible Stay at an SPG Participating Hotel you will have the ability to use the elite check-in line that is used for SPG Platinum and Gold elite members, 4 p.m. late checkout (subject to availability), an enhanced room at check-in (subject to availability) and complimentary guest room Internet access in accordance with the Crossover Rewards Terms and Conditions.

Currently, Crossover Rewards benefits are not eligible for hotel bookings at delta.com.

No.  If an SPG Participating Hotel provides in-room Internet on a complimentary basis, no substitute benefit will be provided to Delta Diamond or Platinum Medallion members that are registered for Crossover Rewards.

Yes.  If you are registered for Crossover Rewards and are a Delta Diamond or Platinum Medallion member you will receive complimentary in-room Internet during Eligible Stays through Crossover Rewards, so you may choose a different welcome amenity (e.g., 250 bonus Starpoints) as an SPG Gold elite member.