Crossover Rewards™ FAQs

General Information

Can I earn Starpoints and/or Delta miles for flights and/or stays I completed before I registered for Crossover Rewards?

How soon after I link my accounts will I receive Starpoints for my flight and miles for my stay?

How soon after I link my accounts will I receive hotel or flight benefits?

I am enrolled to receive Delta miles for my Eligible Stays at SPG Participating Hotels under SPG’s Airline Direct Deposit (ADD) program. How does that affect my earnings if I register for Crossover Rewards?

Can I register for Crossover Rewards if I am enrolled in the SPG Airline Direct Deposit (ADD) program with another airline?

Who do I contact if I have not received Starpoints for an Eligible Delta flight, or Delta miles for an eligible Stay at an SPG Participating Hotel?

Linking Your Accounts

How do I register for Crossover Rewards?

What is required to register for Crossover Rewards?

If I'm not currently a member of both programs, can I still register for Crossover Rewards?

Can I still register for Crossover Rewards if I am not currently a Delta Medallion member or an SPG elite member?

Do I have to register for Crossover Rewards on both delta.com and spg.com?

What if my name on both accounts does not match?

Earning Starpoints & Miles

If I am registered for Crossover Rewards, how many Starpoints do I earn for an eligible Delta flight?

How do I know if my flight is Delta marketed?

How soon are Starpoints I earn from an eligible Delta flight deposited into my SPG Member account?

If I book a Delta flight through an online travel agency am I eligible to earn Starpoints for that flight?

How many miles will I earn for an Eligible Stay at an SPG Participating Hotel?

How soon are Delta miles that I earn for an Eligible Stay at an SPG Participating Hotel deposited into my Delta SkyMiles account?

As a Delta Medallion member, will I earn Medallion Qualification Miles (MQMs) for Eligible Stays at SPG Participating Hotels?

Benefits For Your Delta Flight

As an SPG Platinum elite member, what benefits do I receive at the airport when I am flying on an eligible Delta flight?

If I am an SPG elite member who is also a Gold, Platinum, or Reserve Delta SkyMiles Credit Cardmember from American Express, will I receive an additional free checked bag through Crossover Rewards?

How many traveling companions will receive Crossover Rewards benefits when an SPG Platinum elite member is flying Delta?

What Priority Boarding zone are SPG Platinum elite members eligible for through Crossover Rewards?

What bags are eligible for a fee waiver for SPG Platinum elite members through Crossover Rewards?

How does an SPG Platinum elite member gain access to priority check-in areas at the airport through Crossover Rewards?

As an SPG Platinum elite member enrolled in Crossover Rewards, how do I become listed on the upgrade list?

As an SPG Platinum elite member enrolled in Crossover Rewards, where will I be listed on the upgrade list?

If I am an SPG Platinum elite member who is also a Delta Medallion and enrolled in Crossover Rewards, where will I be listed on the upgrade list?

As an SPG Platinum elite member, do I receive access to Economy Comfort™ and Preferred Seats?

Benefits For Your Starwood Stay

As a Delta Diamond or Platinum Medallion member, what benefits do I get for an Eligible Stay at an SPG Participating Hotel through Crossover Rewards?

Can I receive Crossover Rewards benefits when booking my hotel on delta.com?

If I am a Delta Diamond or Platinum Medallion member do I get to choose a different benefit if I am staying at an SPG Participating Hotel that provides in-room Internet on a complimentary basis?

If I am a SPG Gold elite member and a Delta Diamond or Platinum Medallion member do I get to choose a different welcome amenity at check-in since in-room Internet is now complimentary through Crossover Rewards?

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