2015 SkyMiles Program FAQs

2015 SkyMiles Program FAQs

Overview

What’s changing with the SkyMiles program?

Delta is investing in the SkyMiles program to better recognize and reward customers who spend more with Delta and to make it easier to redeem miles.

Members will earn miles based on ticket price instead of distance flown. They also will enjoy more redemption options, including the ability to:

  • Redeem miles for any Delta flight, with no blackout dates.
  • Enjoy more Award Seats at the lowest redemption levels and more redemption levels overall.
  • Take advantage of new One-Way Awards (half price of a round trip).
  • Choose new Miles + Cash Award options (pay for a portion of a ticket with miles and the other portion with cash).
  • Experience improved Award Ticket search and shopping, including an all-new Award calendar.

When will the changes happen?

Flights flown on or after January 1, 2015, will earn redeemable miles based on the ticket price. Also beginning January 1, 2015, members may enjoy more Award Seats at the lowest redemption levels, book One-Way Awards, take advantage of new Miles + Cash Award options and enjoy new Award Travel shopping.

What happens to my existing miles?

Your existing miles are safe and are no different from the miles you will earn in 2015. In fact, going forward, your current miles will be even more valuable since you’ll be able to use them more easily with these new redemption options.

Why is Delta changing the SkyMiles program?

As we continue investing in the SkyMiles program, we want to better reward customers who spend more with Delta. We’ve also heard that it should be easier to use miles, so we’re adding more flexibility to the redemption process and more redemption options overall.

Is Delta planning to make any other changes to the SkyMiles program?

Related to this announcement, we will publish all 2015 Award pricing charts and partner airline mileage-earn charts later this year. The 2015 Award chart for travel from the U.S. (excluding Hawaii) and Canada is available at delta.com/skymiles2015. In addition, we are constantly reviewing the program and making improvements as needed.

Where can I find more information regarding the changes?

Please visit delta.com/skymiles2015 for full details.

Earn

What’s changing with how I will earn miles?

You will earn redeemable miles based on your ticket price (base fare plus any carrier-imposed surcharges, but excluding government-imposed taxes and fees) instead of distance flown. This change applies to Delta-marketed (flight number with a “DL” airline code) or Delta-ticketed (the ticket number will begin with “006”) flights.

How many redeemable miles will I earn per dollar spent?

You will earn miles according to the following chart. A Mileage Comparison Calculator also is available at delta.com/skymiles2015 to compare how you’ll earn miles starting on January 1, 2015, vs. today.

 

SkyMiles Program Status

(At time of travel)

Miles per U.S. Dollar

(Including base fare plus carrier-imposed surcharges)

Price of Round-trip LGA-DFW Ticket, Excluding Taxes/Fees

(Example)

Miles Earned on LGA-DFW Flight

(Example)

 

General SkyMiles member

5

$361

1,805

Silver Medallion member

7

$361

2,527

Gold Medallion member

8

$361

2,888

Platinum Medallion member

9

$361

3,249

Diamond Medallion member

11

$361

3,971

When will the mileage earning changes happen?

The mileage earning changes will begin on January 1, 2015. This means that any flight flown on or after January 1, 2015, regardless of the date you purchased the ticket, will earn miles based on your ticket price instead of distance flown.

Will I earn miles for taxes and fees?

You will earn miles on the base fare and carrier-imposed surcharges, but not on government-imposed taxes and fees.

Do bag fees, Economy Comfort™ and Preferred Seats purchases and other ancillary purchases count toward earning redeemable miles?

Ancillary purchases or fees do not earn redeemable miles, including but not limited to the following: checked baggage fees, Economy Comfort and Preferred Seats purchases, Priority Boarding, Delta Sky Club® memberships, Wi-Fi passes, in-flight food and beverage purchases, in-flight entertainment, unaccompanied minor fees, pet travel fees, Mileage Booster™ or mileage purchases, ticket change fees, Direct Ticketing Charges (DTC), same-day confirmed or standby fees, Administrative Service Charges (ASC), External Reissue Charges (ERC) and Standby Upgrades.

How will I earn miles for partner airline flights?

When you fly with a partner airline, the fare you paid isn’t always shared with Delta. Therefore, flights that are both marketed and ticketed by Delta’s partner airlines will earn mileage based on a percentage of the distance flown as determined by the fare class paid.

We currently are working with our partners and more details will be announced later this year at delta.com/partnerairlines.

What if I purchase a ticket through one of your partner airlines and some segments are Delta-marketed while others are partner-marketed? How will I earn miles?

For the partner-marketed segments, you will earn miles based on a percentage of the distance flown as determined by the fare class paid. For the Delta-marketed segments, you will earn miles based on the total base fare and carrier-imposed surcharges, prorated based on distance flown.

How will I earn miles with bulk, consolidator, discounted tour and vacation package fares?

When you purchase certain tickets, the fare you paid isn’t disclosed. Therefore, these exception tickets, including but not limited to bulk, consolidator, cruise, vacation packages (including Delta Vacations® packages), inclusive tour and other tickets where the fare is not disclosed, will earn miles based on a percentage of distance flown as determined by the fare class paid as published at delta.com/exceptionfares at the time of travel. Exception fares eligible for a Medallion mileage bonus will earn a 40% bonus on miles awarded or distance flown (whichever is less) for Silver Medallion members, 60% for Gold Medallion members, 80% for Platinum Medallion members and 120% for Diamond Medallion members.

Is anything changing with how I will earn miles with non-airline partners?

No. There will be no change to the way you earn miles with non-airline partners, including Delta SkyMiles Credit Cards, hotels, car rental companies and others.

Are there minimum and maximum amounts of redeemable miles I will earn on a flight?

Starting on January 1, 2015, there will be no minimum number of redeemable miles earned on a flight. You will still earn a minimum of 500 Medallion Qualification Miles (MQMs) per segment on Delta-marketed flights. Also starting in 2015, you will earn a maximum of 75,000 redeemable miles per ticket, excluding promotional bonuses.

How do I find out how many redeemable miles I will earn for a flight?

When you are logged into delta.com and booking a ticket, you can view the estimated miles you will earn for that flight on the Trip Summary page. A Mileage Comparison Calculator also is available at delta.com/skymiles2015 to compare how you’ll earn miles starting on January 1, 2015, vs. today.

Will I earn redeemable miles if my company, spouse, parent or someone else pays for my travel?

Yes, miles are earned by the member who is flying (whose name and SkyMiles number are listed on the ticket). This means that even if your company (or spouse, parent, etc.) purchases your ticket, you will earn the miles.

Will I earn miles, Medallion Qualification Miles (MQMs), Medallion Qualification Segments (MQSs) or Medallion Qualification Dollars (MQDs) for Award, Pay with Miles or the new Miles + Cash tickets?

Similar to today, you will not earn miles, MQMs, MQSs or MQDs for Award, Pay with Miles Economy Class, free, barter, pass travel or certain other tickets. For BusinessElite®, First or Business Class tickets purchased through Pay with Miles, you will earn MQMs based on distance flown, as well as miles and MQDs for the portion of the base fare and carrier-imposed surcharges remaining and paid in currency after miles are applied to the ticket total. Miles + Cash Award Tickets will not be eligible to earn miles, MQMs, MQSs or MQDs. As a reminder, MQDs are an additional component required to earn Medallion status and are applicable for U.S. members only.

Does how I pay for my ticket affect how many miles I will earn?

The majority of payment forms, including Delta travel vouchers, count toward earning miles. However, please note that the portion of a ticket paid for in miles does not count toward earning miles. Therefore, only the portion of the base fare and carrier-imposed surcharges paid in currency for BusinessElite®, First or Business Class tickets purchased through Pay with Miles will earn miles. Miles will be applied toward base fare and carrier-imposed surcharges before taxes and fees.

If I purchase a flight in a currency other than USD, how many miles will I earn?

For flights purchased in a currency other than USD, the currency will be converted to USD based on the IATA 5-day currency exchange rate at the time of ticketing. Then the same mileage earn rates per USD will be applied.

Please note that the miles will not post to your account until travel is complete.

Earn - Medallion members

Is anything changing with how I will earn Medallion status?

No. Nothing is changing in terms of how you earn Medallion status. Medallion Qualification Miles (MQMs), which are used to earn Medallion status, will still be based on distance flown. As a reminder, Medallion Qualification Dollars (MQDs) — introduced in January 2014 and applicable for U.S. members only — became an additional component required to earn Medallion status.  

Will I continue to earn a Medallion mileage bonus for travel in 2015?

Yes, Medallion members will continue to earn bonus miles based on their Medallion tier. However, the bonus structure will change. Medallion mileage bonuses will now be incorporated in the number of miles earned per dollar (USD) spent.

General SkyMiles members will earn five miles per dollar. Silver Medallion members will earn two additional miles per dollar (for a total of seven), Gold Medallion members will earn an additional three miles per dollar (for a total of eight), Platinum Medallion members will earn four additional miles per dollar (for a total of nine), and Diamond Medallion members will earn six additional miles per dollar (for a total of eleven).

Will the number of miles I earn per dollar be based on my SkyMiles status when I purchase the ticket or when I travel?

Your SkyMiles status at the time of travel will determine the number of miles you earn.

Will I still receive a BusinessElite®, First Class or other premium cabin mileage bonus? What about a Medallion Qualification Mile (MQM) bonus?

The premium cabin bonus on Delta flights will now be incorporated in the number of miles earned per dollar spent. Therefore, you will continue to earn more miles for premium ticket purchases. For flights not marketed and not ticketed by Delta, you will continue to earn miles based on a percentage of distance flown as determined by the fare class paid.

For premium cabin purchases, you will continue to earn MQM bonuses on eligible tickets.

The Medallion Qualification Dollars (MQDs) requirement is only applicable to U.S.-based SkyMiles members. How do the changes to earning redeemable miles affect non-U.S. members?

While the MQDs requirement only affects SkyMiles members with a primary residence in the United States (50 states and the District of Columbia), the way you earn redeemable miles will change for all SkyMiles members, beginning on January 1, 2015.

How many miles will I earn if I have complimentary Medallion status?

Members with Million Miler™ complimentary annual status and Choice Benefits gifted status will earn the Medallion mileage bonus for their respective complimentary tier. Members with any other complimentary Medallion status will not earn a Medallion mileage bonus, so they will earn 5 miles per dollar spent on Delta-marketed or -ticketed flights.

Earn - Delta SkyMiles Credit Card

Is anything changing with the way I earn miles with my U.S. Delta SkyMiles Credit Card from American Express or my Card benefits?

No, nothing is changing — you will continue to earn double miles (up to 2 miles per dollar) on Delta purchases with the Card. You also will continue to enjoy the many benefits currently associated with your Card.

Please note that while the miles you earn for Delta flights are determined by base fare and carrier-imposed surcharges, the miles you earn with your Delta SkyMiles Credit Card will be based on the total ticket price.

Please see delta.com/mycardcan for more details.

Is anything changing with the way I earn miles with my international Delta SkyMiles Credit Card or my Card benefits?

No, nothing is changing. You also will continue to enjoy the many benefits currently associated with your Card.

Please note that while the miles you earn for Delta flights are determined by base fare and carrier-imposed surcharges, the miles you earn with your Delta SkyMiles Credit Card will be based on the total ticket price.

Please see delta.com/internationalcards for more details.

What if I redeem using my Companion Certificate? Will that change the number of miles I earn?

The primary tickets with which the Companion Certificate is used will accrue miles under the current program rules if flown prior to January 1, 2015. The primary tickets flown after this date will earn under the updated program rules. The Companion ticket will not accrue miles under either scenario.

When will my miles post to my SkyMiles account?

Miles you earn for Delta flights will post to your account immediately after your travel is complete, while the miles you earn on your Card will post 8 to 12 weeks after the end of each month. The following chart provides an example of how many miles a Card Member and non-Card Member would earn and when those miles would post.

 

Example: $400 Round-trip DFW-LGA Flight

($361 base fare/surcharges + $39 taxes/fees)

1 Delta SkyMiles Options Credit Card Members will continue to earn an additional 1 mile per dollar spent on Delta purchases with the Card.

Miles Earned with Card1

Miles Earned with Flight

Total Miles Earned

General SkyMiles member

0

$361 x 5

1,805

General SkyMiles member with Card

$400 x 2

$361 x 5

2,605

Platinum Medallion member

0

$361 x 9

3,249

Platinum Medallion member with Card

$400 x 2

$361 x 9

4,049

Miles will Post

8-12 weeks after end of the month

After travel is completed

SkyMiles Program Changes

SkyMiles Credit Card mileage earn does not change

Mileage earn based on ticket price starting with travel on or after Jan. 1, 2015

If I have a Delta SkyMiles Credit Card that is eligible for Pay with Miles, will I be able to use both Pay with Miles and Miles + Cash?

Yes, members with a Delta SkyMiles Credit Card eligible for Pay with Miles may take advantage of Pay with Miles when purchasing an eligible revenue ticket or Miles + Cash when purchasing an eligible Award Ticket.

Redeem

What’s changing with how I will redeem miles?

Members will enjoy more redemption options, including the ability to:

  • Redeem miles for any Delta flight, with no blackout dates.
  • Enjoy more Award Seats at the lowest redemption levels and more redemption levels overall.
  • Take advantage of One-Way Awards (half price of a round trip).
  • Choose new Miles + Cash Award options (pay for a portion of a ticket with miles and the other portion with cash).
  • Experience improved Award Ticket search and shopping, including an all-new Award calendar.

These improvements will make it easier for all members to redeem their miles.

When will the mileage redemption changes happen?

The mileage redemption changes will begin on January 1, 2015. This means that for bookings made on or after January 1, 2015, you may take advantage of more Award Seats at the lowest redemption levels, more redemption levels overall, One-Way Awards, new Miles + Cash Award options, and an improved Award Ticket search and shopping experience at delta.com.

Will the minimum mileage levels change?

Within and between the Continental U.S., Alaska and Canada, round-trip Award Tickets will continue to start at 25,000 miles, and One-Way Award Tickets will be available starting at 12,500 miles.

Will there be blackout dates on Award Tickets?

There will be no blackout dates on Delta-operated flights, so you will be able to redeem miles for any Delta flight and enjoy more redemption options overall.

Why is Delta increasing the number of Award levels?

Introducing new Award levels will provide members with more redemption options and enable you to enjoy more Award Seats at the lowest mileage levels.

When will the Award charts for new bookings beginning January 1, 2015, be available?

The 2015 Award chart for travel from the U.S. (excluding Hawaii) and Canada is available at delta.com/skymiles2015. It is effective for new Award Tickets booked beginning Jan. 1, 2015. As you’ll see, there are no price increases to any of our lowest redemption levels. Additionally, of the 44 Award level pricing changes, more than 95% represent decreased mileage requirements. Award charts for travel from other regions will be available later this year.

How will these changes make it easier to redeem miles?

With these improvements, you will have more opportunities to redeem miles, including more Award Seats at the lowest mileage levels, more redemption levels overall, One-Way Awards at half price of the round trip, new Miles + Cash Award options and an improved Award shopping experience.

How will the delta.com shopping experience be different?

Beginning January 1, 2015, you will be able to toggle between tickets in currency or miles to make searching for Award Travel much easier. Plus, you will see a side-by-side comparison of Award Tickets and Miles + Cash tickets, and you will be able to easily search for Award Tickets on or near your preferred travel dates, including with an all-new Award calendar.

What’s changing with the online Award calendar?

Delta is investing in the Award calendar infrastructure to improve the reliability and accuracy of the search results. The all-new calendar also will feature an updated look and feel.

What is Miles + Cash?

Miles + Cash will be a new redemption option that allows you to pay for Award Tickets using a combination of miles and dollars, enabling you to redeem fewer miles than otherwise required.

How is Miles + Cash different from Pay with Miles?

Pay with Miles is a benefit of select Delta SkyMiles Credit Cards where you can use miles to pay for all or part of the price of eligible flights. Miles + Cash is a new redemption option that may be offered to SkyMiles members redeeming their miles for an Award Ticket. Members may be offered a Miles + Cash price, allowing them to use cash to obtain a mileage discount from the full Award Ticket price. For example, a member may be offered the option to purchase an Award Ticket for 35,000 miles or a Miles + Cash Award Ticket for 25,000 miles + $159.

How will I know how many miles I have for redemption?

Balances for redeemable miles are available today at delta.com in Account Activity. You can also see an estimate of the redeemable miles you will earn when booking a flight while logged in at delta.com.

 
close
close
close
2014-6-22
 
 
 
 
 
 
 
RECENT
SAVED
 
2014-07-22

(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on delta.com and EARN MILES!*
*Terms Apply
2014-07-22

(Including Discount & Loyalty Programs)
Book on delta.com and EARN MILES!*
*Terms Apply
 
close
OR
close
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
close
i'm content
close

 Find Answers



Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call

  @DeltaAssist

 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us


 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:
@DeltaAssist


For ideas, inspiration, or just to say hi:
@Delta
@DeltaVacations