Refunds FAQs

Can I request a refund online?

In many cases, yes. You may qualify for Risk-free Cancellation. If so, you can cancel your itinerary. Otherwise, you can request a refund for eTickets here at if the tickets were:

  • Refundable
  • Purchased with a credit card
  • Purchased with cash or check. (U.S. or Canadian currency only)
  • Not obtained with a SkyMiles award
  • Issued with a ticket number that begins with 006 followed by 10 digits

How long will it take to process my online refund request?

All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.

For credit card purchases, we generally transmit our credit instructions to the credit card processing company within one business day of the date the refund is processed. However, it can take up to 2 billing cycles for the credit card issuer to show this credit on your statement.

For cash or check purchases, refund checks are generally issued within one week of the date the refund is processed. Please allow additional time for mail delivery.

I have applied for a refund. How do I check the status of my refund request?

To check the status of your refund, you can check online or you can call:

  • 800-847-0578 within the U.S. or Canada.
  • 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada. 

How do I request a refund over the telephone or via mail?

To request a refund for an refundable or unrestricted eTicket purchased with a credit card, call Delta Reservation Sales at 800-221-1212 within the U.S. or Canada. For all other countries, see Worldwide Reservations Numbers to locate a number in your area.

You can submit your unused flight coupons/paper tickets by mail to the Delta Passenger Refunds Department at the following addresses:

Via U.S. Postal Service

Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

Via Courier Service

Delta Air Lines, Inc.
Passenger Refunds, 4th Floor
700 South Central Avenue
Hapeville, GA 30354 

Can I refund my ticket at one of your ticket offices?

Yes, see Ticket Office Locations for a list of addresses.

I have a non-refundable ticket and will not be traveling. Can I obtain a refund?

Even if your ticket is not refundable, you might still be able to cancel your itinerary

You have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

  • For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date.
  • For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date.

Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.

Note: Customers who purchase Basic Economy (E booking class) will not be able to change or refund their ticket after the Risk Free Cancellation period

If I have purchased a ticket and a new fare is introduced, can I obtain a credit?

Yes, in many cases you may obtain a credit voucher (non-refundable tickets) or refund (refundable tickets) at any Delta airport ticket counter, City Ticket Office location, or over the phone (eTickets only) for the difference in fare. A fee will apply for non-refundable tickets.

When we introduce new fares or reduce a current fare in a particular market, you may change a ticket to the new fare if:

  • The change is made prior to departure
  • You do not change the flight, date, origin, destination or stopover points
  • Reservations are confirmed in the appropriate class of service
  • All fare restrictions are met
  • The lower fare is not a special only fare

Any applicable penalties are retroactive to the new fare ticket.

How can I obtain a copy of my paper ticket for my records?

The following information is needed to process your ticket copy request:

  • Your name
  • Full mailing address
  • Phone number
  • 13-digit ticket number (beginning with 006)
  • Flight number
  • Date of travel

Please forward this information, along with your check for $20 for processing made payable to Delta Air Lines, Inc., to the following address:

Delta Air Lines, Inc.
Ticket Records, Dept. 819
P.O. Box 20519
Atlanta, Georgia 30320-2510

If you purchased your ticket through a travel agency, you may request a copy by contacting them directly.

Related Links


(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on and EARN MILES!*
*Terms Apply

(Including Discount & Loyalty Programs)
Book on and EARN MILES!*
*Terms Apply
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
i'm content

 Find Answers

Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call


 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us

 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:

For ideas, inspiration, or just to say hi: