Reservations & Ticketing FAQs

Booking Online

  • Why should I purchase at delta.com instead of somewhere else?

    Why Should I Purchase At Delta.Com Instead Of Somewhere Else?

    When you purchase your ticket at delta.com, you will avoid direct ticketing charges and online booking fees charged by other travel websites. We guarantee you will find the lowest Delta fares available online on delta.com - or your money back.

  • Can I make my reservation at delta.com and purchase my ticket later?

    Can I Make My Reservation At Delta.Com And Purchase My Ticket Later?

    No. You must purchase your ticket when you make your reservation at delta.com. We accept American Express, Visa, MasterCard, Discover® Network, Carte Blanche, JCB, Delta Equity Card, Diners Club, UATP, PayPal and PayPal Credit.

  • Can I purchase tickets at delta.com for travelers other than myself?

    Can I Purchase Tickets At Delta.Com For Travelers Other Than Myself? 

    Yes. You may purchase tickets at delta.com for up to nine passengers.

  • I have a specific flight I am searching for, but I do not see it in the flight results on delta.com. How can I find it?

    I Have A Specific Flight I Am Searching For, But I Do Not See It In The Flight Results On Delta.Com. How Can I Find It?

    If you are looking for a specific flight, we also offer a variety of search options on the Advanced Booking Page as well as sort and filter options on the results pages that may help narrow down your search.

  • Can I make a reservation with my SkyMiles on delta.com?

    Can I Make A Reservation With My Skymiles On Delta.Com?

    Yes. Simply click the "SHOW PRICE IN MILES" button in the BOOK A TRIP section on our homepage or Advanced Booking Page to shop for an Award Ticket. Once you've selected your itinerary and logged on with your SkyMiles number and Password, you'll be asked for your credit card to secure your reservation and ticket. Award Travel on delta.com is limited to travel on Delta, Delta Connection®, Aeroflot, Aerolineas Argentinas, Aeromexico, Air France, Alaska Airlines, Alitalia, China Airlines, China Eastern, China Southern, Garuda Indonesia, GOL, Great Lakes Airlines, Hawaiian Airlines, KLM, Korean Air, Middle East Airlines, Saudia, Vietnam, Virgin Atlantic and Virgin Australia. For travel on other SkyMiles airline partners, call 800-323-2323* or the number on the back of your SkyMiles membership card and have your password available. Non-U.S. based customers can contact us for assistance.

  • What is Pay with Miles and how can I use it?

    What is Pay with Miles and how can I use it?

    Pay with Miles is an exclusive benefit for Gold and Platinum Delta SkyMiles and Delta Reserve Credit Cardmembers that allows you to redeem your miles towards all or part of Delta ticket. Make sure you are logged in with your SkyMiles account number and PIN before searching for flights, and we will mark which flights are Pay with Miles eligible. On the Trip Summary page you will be able to select money, miles, or a combination of both. For more information visit Pay with Miles.

  • Can I make a hotel reservation at delta.com?

    Can I Make A Hotel Reservation At Delta.Com? 

    Yes. Get the best rates and earn miles when you reserve a hotel room online.

  • Can I rent a car at delta.com?

    Can I Rent A Car At Delta.Com?

    Yes. Earn miles when you rent a car online and have the car waiting for you at your airport destination.

Cancellations & Changes

  • I made my reservation at delta.com and I can no longer make the trip. Do I need to cancel the reservation? How do I do this?

    I Made My Reservation At Delta.Com And I Can No Longer Make The Trip. Do I Need To Cancel The Reservation? How Do I Do This?

    Yes, you must cancel the reservation. You'll receive a credit for future travel less a cancellation fee, or a refund for the unused ticket based on the rules of your fare. You may cancel your reservation online at My Trips or contact Reservations for assistance.

    Please note Basic Economy fares are nonrefundable and nonchangeable.

  • I purchased a ticket and cannot make one of my flights. Will my reservation be cancelled?

    I Purchased A Ticket And Cannot Make One Of My Flights. Will My Reservation Be Cancelled?

    All flights in an itinerary must be flown in the order purchased, otherwise your entire reservation is subject to cancellation. If you're unable to make one of your flights, contact Reservations on or before your travel date. A change fee and additional collection may apply to change your ticket. See Fares for additional information. If you are traveling on a Basic Economy fare, you are not eligible to make ticket changes.

  • I purchased a ticket and now I need to make a change. How do I do this, and how much will it cost?

    I Purchased A Ticket And Now I Need To Make A Change. How Do I Do This, And How Much Will It Cost?

    If you are traveling on Delta, Delta Connection® and Delta Shuttle®, you can change your ticket here at delta.com. Go to My Trips to change your ticket. If you are traveling on our airline partners you will need to contact Reservations to change your ticket. To expedite your call, have your ticket information available. Ticket change fees vary, so see Change Fees for more details. A fare difference may also apply. If you are traveling on a Basic Economy fare, you are not eligible to make ticket changes.

  • CAN I SELECT A SEAT DURING BOOKING ON DELTA.COM?

    Can I Select A Seat During Booking On Delta.Com?

    Yes. After selecting your flights and providing the passenger information, you will have an opportunity to select available seats — look for the "Select Seats" link on Step 4: Review and Purchase. You may also select or change your seats at any time by visiting My Trips.

    If you are traveling on a Basic Economy fare, your seat will be automatically assigned at check-in.

SkyMiles Upgrades

Ways to Pay

  • What is PayPal?

    What is PayPal?

    PayPal is a secure, quick, and easy online payment method that provides the security and convenience of paying with your bank or credit card without entering your account number. PayPal is currently offered as a payment option for new tickets purchased at delta.com for U.S. customers. Contact PayPalopens in a new window for additional information and to enroll.

  • Are there any restrictions when using PayPal?

    Are There Any Restrictions When Using Paypal?

    PayPal is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers.

    PayPal is only valid for delta.com eligible bookings. Please refer to PayPalopens in a new window for additional information related to the PayPal payment product.

  • What is PayPal Credit?

    What Is Paypal Credit?

    PayPal Credit is the quick, easy, secure way to pay online without using your credit card. Simply choose this option at checkout, enter requested information, and in a few easy steps you're done. You'll receive a bill in the mail. PayPal Credit offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval. Visit PayPal Creditopens in a new window to learn more.

  • Are there any restrictions when using PayPal Credit?

    Are There Any Restrictions When Using Paypal Credit?

    PayPal Credit is not offered as a payment option for itineraries originating outside the U.S. PayPal Credit is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers. PayPal Credit is only valid for delta.com eligible bookings. Please refer to PayPal Creditopens in a new window for additional information related to the PayPal Credit payment product.

  • Can I apply the value of an unused ticket or travel voucher as credit towards a ticket purchase at delta.com?

    Can I Apply The Value Of An Unused Ticket Or Travel Voucher As Credit Towards A Ticket Purchase At Delta.Com?

    Yes. The remaining value of an unused ticket can be used towards a delta.com ticket purchase. Delta Travel Vouchers (DTV) and Electronic Miscellaneous Charge Orders (EMCO) can be used at delta.com as well. During the delta.com reservations process you will have an opportunity to use either of these voucher types as a form of payment. Please refer to eCredits and Certificates for additional information.

Basic Economy Fare

Itinerary & Seat Assignments

Best Deals

  • WHAT FACTORS DETERMINE THE PRICE OF A TICKET, AND HOW CAN I GET THE BEST DEAL?

    What Factors Determine The Price Of A Ticket, And How Can I Get The Best Deal?

    A lot of things go into the mix that result in the different fares you see. Market demand, competition, and costs all have an impact. To get the best deal, be flexible with your travel dates and times and plan your trip early to take advantage of advance-purchase sale fares. 

  • What factors determine the price of a ticket, and how can I get the best deal?

    What Factors Determine The Price Of A Ticket, And How Can I Get The Best Deal?

    A lot of things go into the mix that result in the different fares you see. Market demand, competition, and costs all have an impact. To get the best deal, be flexible with your travel dates and times and plan your trip early to take advantage of advance-purchase sale fares.

  • I don't understand the fare rule that was displayed when I purchased my ticket. Where can I get an explanation?

    I Don't Understand The Fare Rule That Was Displayed When I Purchased My Ticket. Where Can I Get An Explanation?

    Contact Reservations for the explanation of your fare rule. Be sure to have your name, flight number, and travel date ready to give to the representative.

  • I purchased my ticket at delta.com and found a lower fare elsewhere. Can I cancel?

    I Purchased My Ticket At Delta.Com And Found A Lower Fare Elsewhere. Can I Cancel?   

    You can cancel your itinerary from My Trips only if it qualifies for Risk-free Cancellation.

  • Where can I find the best deals on airfares?

    Where Can I Find The Best Deals On Airfares?

    A good place to start is our Deals & Offers page. Not only are there great deals on flights throughout the world but you can sign up to receive email alerts when new sale fares become available. Additionally, we offer Basic Economy, a value-fare option for price-driven customers. When you purchase Basic Economy, you typically enjoy our lowest fare, while still enjoying our premier onboard experience, including Wi-Fi, free personal video entertainment with Delta Studio, free snacks and our award-winning service.

  • Where can I find the best vacation for my family?

    Where Can I Find The Best Vacation For My Family?

    Delta Vacationsopens in a new window has a variety of family packages. Be sure to come back weekly for our latest offers.

    Credit Card Security

    • What is the Verified by Visa program?

      What Is The Verified By Visa Program?

      Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your Visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.

    • What is the MasterCard SecureCode program?

      What Is The Mastercard Secure Code Program?

      MasterCard® SecureCode™ is a service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.

      Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed. To find out more about this program, go to Mastercardopens in a new window.
       

    • Why did Delta add the Verified by Visa and SecureCode program to its website?

      Why Did Delta Add The Verified By Visa And Secure Code Program To Its Website?

      We added these programs to provide our customers with additional fraud protection when shopping online. Your card can't be used on our site without your permission. Some banks may require card activation into these programs while others make it optional. Please contact your card issuer for more information.

    • While I was making a purchase online, I was notified that my card had been enrolled in Verified by Visa and I was required to activate my participation. What does this mean?

      While I Was Making A Purchase Online, I Was Notified That My Card Had Been Enrolled In Verified By Visa And I Was Required To Activate My Participation. What Does This Mean?

      A small number of Visa card issuers provide additional security by initiating enrollment for cardholders and then requiring activation the first time the cardholder attempts to use that card on a site that participates in the Verified by Visa program. Just follow the instructions provided by your card issuer when attempting to purchase at delta.com. If you do not activate your enrollment, you will not be able to use that card on any online site that participates in the program. Any questions regarding this auto-enrollment should be directed to your Visa card issuer.

    • I have additional questions about Verified by Visa. Who can I contact?

      I Have Additional Questions About Verified By Visa. Who Can I Contact?

      Contact your Visa card issuer directly for the most up-to-date information about using Verified by Visa with your Visa card.