Reservations & Ticketing FAQs

Booking Online

Why should I purchase at delta.com instead of somewhere else?

When you purchase your ticket at delta.com, you will avoid direct ticketing charges and online booking fees charged by other travel websites. We guarantee you will find the lowest Delta fares available online on delta.com - or your money back.

Can I make my reservation at delta.com and purchase my ticket later?

No. You must purchase your ticket when you make your reservation at delta.com. We accept American Express, Visa, MasterCard, Discover® Network, Carte Blanche, JCB, Delta Equity Card, Diners Club, UATP, PayPal and PayPal Credit.

Can I purchase tickets at delta.com for travelers other than myself?

Yes. You may purchase tickets at delta.com for up to nine passengers.

Can I select a seat during booking on delta.com?

Yes. After selecting your flights and providing the passenger information, you will be given the opportunity to choose among available seats – look for the "Select Seats" link on Step 4: Review and Purchase. You may also select or change your seats at any time by visiting My Trips.

What is the difference between searching by price and searching by schedule?

We offer the ability to search for flights by Price or by Schedule on our Advanced Booking Page. Searching by Price will show you the best fares for the markets and times you have selected and we will show you the price upfront. Searching by Schedule will present a comprehensive list of flights for your search criteria. However, we will only show the price after you have selected all of the flights for your trip.

I have a specific flight I am searching for, but I do not see it in the flight results on delta.com. How can I find it?

If you are looking for a specific flight, searching by Schedule offers a comprehensive list of flights for the search criteria you have provided. We offer search by Schedule on our Advanced Booking Page. We also offer a variety of search options on the Advanced Booking Page as well as sort and filter options on the results pages that may help narrow down your search.

Can I make a reservation with my SkyMiles on delta.com?

Yes. Simply click the "Book SkyMiles Award Ticket" checkbox on our homepage or Advanced Booking Page to shop for an Award Ticket. Once you've selected your itinerary and logged on with your SkyMiles number and PIN, you'll be asked for your credit card to secure your reservation and ticket. Award Travel on delta.com is limited to travel on Delta, Delta Connection®, Aeromexico, Air France, Alaska, Hawaiian, KLM, Korean Air and Virgin Australia International Airlines.

What is Pay with Miles and how can I use it?

Pay with Miles is an exclusive benefit for Gold and Platinum Delta SkyMiles and Delta Reserve Credit Cardmembers that allows you to redeem your miles towards all or part of Delta ticket. Make sure you are logged in with your SkyMiles account number and PIN before searching for flights, and we will mark which flights are Pay with Miles eligible. On the Trip Summary page you will be able to select money, miles, or a combination of both. For more information visit Pay with Miles.

Can I make a hotel reservation at delta.com?

Yes. Get the best rates and earn milies when you reserve a hotel room online.

Can I rent a car at delta.com?

Yes. Earn miles when you rent a car online and have the car waiting for you at your airport destination.

Cancellations & Changes

I made my reservation at delta.com and I can no longer make the trip. Do I need to cancel the reservation? How do I do this?

Yes, you must cancel the reservation. You'll receive a credit for future travel less a cancellation fee, or a refund for the unused ticket based on the rules of your fare. You may cancel your reservation online at My Trips or contact Reservations for assistance.

Please note Basic Economy fares are nonrefundable and nonchangeable.

I purchased a ticket and cannot make one of my flights. Will my reservation be cancelled?

All flights in an itinerary must be flown in the order purchased, otherwise your entire reservation is subject to cancellation. If you're unable to make one of your flights, contact Reservations on or before your travel date. A change fee and additional collection may apply to change your ticket. See Fares for additional information. If you are traveling on a Basic Economy fare, you are not eligible to make ticket changes.

I purchased a ticket and now I need to make a change. How do I do this, and how much will it cost?

If you are traveling on Delta, Delta Connection® and Delta Shuttle®, you can change your ticket here at delta.com. Go to My Trips to change your ticket. If you are traveling on our airline partners you will need to contact Reservations to change your ticket. To expedite your call, have your ticket information available.Ticket change fees vary, so see Change Fees for more details. A fare difference may also apply. If you are traveling on a Basic Economy fare, you are not eligible to make ticket changes.

CAN I SELECT A SEAT DURING BOOKING ON DELTA.COM?

Yes. After selecting your flights and providing the passenger information, you will have an opportunity to select available seats — look for the "Select Seats" link on Step 4: Review and Purchase. You may also select or change your seats at any time by visiting My Trips.

If you are traveling on a Basic Economy fare, your seat will be automatically assigned at check-in.

CAN I VIEW DIFFERENT PRICING OPTIONS FOR THE FLIGHTS I HAVE SELECTED ON DELTA.COM?

SkyMiles Upgrades

I am a Medallion® member and would like to upgrade from Economy into First or Business Class. What should I do?

You can request a one-class Medallion upgrade at delta.com for eligible flights during or after your ticket purchase. Both require that you log in using your SkyMiles number and password. For more details, see Unlimited Complimentary Medallion Upgrades. Please note that Basic Economy (E booking class) fares are not eligible for paid or complimentary upgrades, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Ways to Pay

What is PayPal?

PayPal is a secure, quick, and easy online payment method that provides the security and convenience of paying with your bank or credit card without entering your account number. PayPal is currently offered as a payment option for new tickets purchased at delta.com for U.S. customers. Contact PayPal for additional information and to enroll.

Are there any restrictions when using PayPal?

PayPal is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers. Please refer to PayPal for additional information related to the PayPal payment product.

What is PayPal Credit?

PayPal Credit is the quick, easy, secure way to pay online without using your credit card. Simply choose this option at checkout, enter requested information, and in a few easy steps you're done. You'll receive a bill in the mail. PayPal Credit offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval. Visit PayPal Credit to learn more.

Are there any restrictions when using PayPal Credit?

PayPal Credit is not offered as a payment option for itineraries originating outside the U.S. PayPal Credit is currently not available as a payment option for Award Tickets or reissued tickets for U.S.-based customers. Please refer to PayPal Credit for additional information related to the PayPal Credit payment product.

Can I apply the value of an unused ticket or travel voucher as credit towards a ticket purchase at delta.com?

Yes. The remaining value of an unused ticket can be used towards a delta.com ticket purchase. Delta Travel Vouchers (DTV) and Electronic Miscellaneous Charge Orders (EMCO) can be used at delta.com as well. During the delta.com reservations process you will have an opportunity to use either of these voucher types as a form of payment. Please refer to eCredits and Certificates for additional information.

Basic Economy Fare

What is a Basic Economy fare?

Basic Economy (E booking class) is a value-fare option for price-driven customers. When you purchase Basic Economy, you typically will enjoy our lowest fare, but seats will be assigned at check-in and you will not be able to change or refund your ticket after the Risk Free Cancellation period. Additionally, you will not be eligible for: paid or complimentary upgrades; paid, complimentary or discounted Economy Comfort; paid or complimentary Preferred Seats; or same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Why is Delta introducing this type of fare?

We are introducing Basic Economy to offer more customer choice. With Basic Economy, you typically will receive our lowest fare, while still enjoying Delta’s premier onboard experience, including Wi-Fi, free personal video entertainment with Delta Studio, free snacks and our award-winning service. This fare is designed for those Delta passengers who, first and foremost, want a great value, and who do not plan or want to: 1) change their ticket; 2) upgrade; or 3) select their seat in advance.
 

How can I purchase this Basic Economy fare?

You can purchase a Basic Economy fare like you book other fares today on delta.com and via Delta Reservations and travel agencies.
 

Will Basic Economy fares be available for all flights?

Basic Economy fares will be available in select markets.
 

With a Basic Economy fare, can I make changes to my flight(s)?

Basic Economy does not permit voluntary ticket changes.

Does Risk Free Cancel apply to the Basic Economy fare?

Yes, Basic Economy fares are eligible for our Risk Free Cancellation policy, and the fare may be cancelled within the timeframe outlined.

Will Same-day Standby or Same-day Confirmed be available on Basic Economy fares?

Customers flying on a Basic Economy fare on or after February 1, 2015, are not eligible for same-day standby or same-day confirmed travel changes, regardless of Medallion or other elite status. Customers who fly Basic Economy before February 1, 2015, are eligible for same-day standby or same-day confirmed options and all normal rules apply. See Same-day Travel Changes for additional information..
 

What if I'm traveling on a Basic Economy fare and my flight is cancelled or delayed?

If your flight is cancelled and you choose to forgo travel, you may request a refund. Refunds are permitted for flight delays of 90 minutes or more for domestic tickets and for tickets for travel between the U.S. and Canada. If the flight delay is caused by weather, labor disputes, earthquakes, volcanoes, security shutdowns, or other factors beyond Delta's control, Delta is only obligated to refund the ticket and is not required to provide other amenities or compensation.
 

When can I get a seat assignment on a Basic Economy fare?

Your seat will be automatically assigned when you check in for a flight via delta.com or at aDelta airport kiosk. You may check in via delta.com or a Delta airport kiosk 24 hours prior to the flight's scheduled departure time.
 

What if a seat is not assigned to me at time of check in?

A seat request boarding pass will be issued and can be used to clear airport security. Your seat will be automatically assigned at the gate.
 

Am I more likely to be denied boarding from an overbooked flight if I'm flying on a Basic Economy fare?

The Basic Economy fare will have the same policies and procedures as any other fare class when in an overbooked flight situation.

CAN I GET A SEAT ASSIGNMENT IF I’M TRAVELING WITH A GROUP WHO HAS PURCHASED BASIC ECONOMY FARES?

Your group’s seats will be assigned when you check in for a flight. Since these seats are assigned after other passengers select their seats, your party may not be seated next to each other.

Can Medallion® members select a seat assignment if they purchase a Basic Economy fare?


All passengers who select a Basic Economy fare, including Medallion members, will not be able to select seats prior to check-in, including Preferred Seats or Economy Comfort seats for travel on or after February 1, 2015. We will automatically assign a seat when a Medallion member checks in for the flight.

DO MEDALLION MEMBERS RECEIVE THE SAME BENEFITS ON A BASIC ECONOMY FARE COMPARED TO OTHER ECONOMY TICKETS?

Basic Economy fares are not eligible for: paid or complimentary upgrades; paid, complimentary or discounted Economy Comfort; paid or complimentary Preferred Seats; and are not eligible to make same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Are there any differences in SkyMiles® benefits received by members on a Basic Economy fare compared to other Economy tickets?

All SkyMiles members are eligible for mileage accrual and will earn Medallion Qualification Miles (MQMs), Medallion Qualification Segments (MQSs) and Medallion Qualification Dollars (MQDs – U.S.-based members only) on Basic Economy fares.
 

Are group bookings eligible for Basic Economy fares?

No, Basic Economy fares are not eligible for group travel bookings.

Will American Express SkyMiles Companion certificates qualify for Basic Economy fares?

SkyMiles Companion certificates are not eligible for Basic Economy (E fare class) fares. For additional information, please refer to the SkyMiles Companion Certificate terms and conditions.
 

ARE COMPLIMENTARY UPGRADES AVAILABLE FOR MEDALLION MEMBERS WHO PURCHASE A BASIC ECONOMY FARE?

Basic Economy fares are not eligible for paid or complimentary upgrades, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015. However, Medallion members can still receive Complimentary Upgrades when traveling on an Economy fare.

CAN MEDALLION MEMBERS SELECT COMPLIMENTARY ECONOMY COMFORT OR COMPLIMENTARY PREFERRED SEATS ON A BASIC ECONOMY FARE?

Basic Economy fares are not eligible for paid, complimentary or discounted Economy Comfort or paid or complimentary Preferred Seats, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015. However, Medallion members can still receive these benefits when traveling on an Economy fare.

CAN CUSTOMERS WHO PURCHASE A BASIC ECONOMY FARE ALSO PURCHASE PRIORITY BOARDING?

Customers who purchase a Basic Economy fare will not be able to purchase Priority Boarding as an Trip Extra for travel on or after February 1, 2015.

Itinerary & Seat Assignments

I purchased my ticket at delta.com, did not print my itinerary, and forgot to write down my confirmation number. What should I do?

If you have your SkyMiles number and PIN, you can view your itinerary at My Trips. You can also contact Reservations for assistance. Be ready to tell us your name, flight number (if you know it), travel date, and cities.

I have a friend that is traveling on the same flight with me and I need to change my seat assignment. How do I do this?

You can change your seat assignment at delta.com by selecting My Trips, or you can contact Reservations.

Are there any situations where my assigned seat might be reassigned?

We accommodate the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.

I booked with Delta, but I noticed that one of my flights was operated by another airline. Can you explain this to me?

We have partnerships with different airlines to offer you flights to as much of the globe as possible. One type of partnership is called codeshare, where the flight is operated by another airline but sold using the DL airline code. In addition to our joint venture partners Air France-KLM and Alitalia, we also have several regional airline partners called Delta Connection® carriers. To learn more, visit Flight Partners. We also occasionally may offer connections to other airlines sold under the other carrier's airline code. If so, terms and conditions may apply.

Best Deals

WHAT FACTORS DETERMINE THE PRICE OF A TICKET, AND HOW CAN I GET THE BEST DEAL?

A lot of things go into the mix that result in the different fares you see. Market demand, competition, and costs all have an impact. To get the best deal, be flexible with your travel dates and times and plan your trip early to take advantage of advance-purchase sale fares. 

What factors determine the price of a ticket, and how can I get the best deal?

A lot of things go into the mix that result in the different fares you see. Market demand, competition, and costs all have an impact. To get the best deal, be flexible with your travel dates and times and plan your trip early to take advantage of advance-purchase sale fares.

I don't understand the fare rule that was displayed when I purchased my ticket. Where can I get an explanation?

Contact Reservations for the explanation of your fare rule. Be sure to have your name, flight number, and travel date ready to give to the representative.

I purchased my ticket at delta.com and found a lower fare elsewhere. Can I cancel?

You can cancel your itinerary from My Trips only if it qualifies for Risk-free Cancellation.

Where can I find the best deals on airfares?

A good place to start is our Deals & Offers page. Not only are there great deals on flights throughout the world but you can sign up to receive email alerts when new sale fares become available. Additionally, we offer Basic Economy, a value-fare option for price-driven customers. When you purchase Basic Economy, you typically enjoy our lowest fare, while still enjoying our premier onboard experience, including Wi-Fi, free personal video entertainment with Delta Studio, free snacks and our award-winning service.

Where can I find the best vacation for my family?

Delta Vacations has a variety of family packages. Be sure to come back weekly for our latest offers.

Credit Card Security

What is the Verified by Visa program?

Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your Visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.

What is the MasterCard SecureCode program?

MasterCard® SecureCode™ is a service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.

Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed. To find out more about this program, go to Mastercard.

Why did Delta add the Verified by Visa and SecureCode program to its website?

We added these programs to provide our customers with additional fraud protection when shopping online. Your card can't be used on our site without your permission. Some banks may require card activation into these programs while others make it optional. Please contact your card issuer for more information.

While I was making a purchase online, I was notified that my card had been enrolled in Verified by Visa and I was required to activate my participation. What does this mean?

A small number of Visa card issuers provide additional security by initiating enrollment for cardholders and then requiring activation the first time the cardholder attempts to use that card on a site that participates in the Verified by Visa program. Just follow the instructions provided by your card issuer when attempting to purchase at delta.com. If you do not activate your enrollment, you will not be able to use that card on any online site that participates in the program. Any questions regarding this auto-enrollment should be directed to your Visa card issuer.

I have additional questions about Verified by Visa. Who can I contact?

Contact your Visa card issuer directly for the most up-to-date information about using Verified by Visa with your Visa card.

 
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