Below are answers to some of the most frequently asked questions about Delta's Tristar Worldwide Chauffeur Services. If your question or comment has not been addressed, feel free to email us.

Contact the Delta Chauffeur Service desk at 1-800-268-0555 in the United States or +44 (0) 1895 432170 in the United Kingdom.

  • New York-Kennedy: Exit customs, turn left, and exit building. Chauffeur will be waiting at curbside by sedan at Arrival Area A.
  • London-Heathrow: Delta Chauffeur Service desk in arrivals
  • London-Gatwick: Delta Chauffeur Service desk in arrivals

Pick-up time is set at time of booking. The Delta Chauffeur Service desk will confirm the day before pick-up.

If your chauffeur is late, please call the Delta Chauffeur Service desk at 1-800-268-0555 in the United States or +44 (0) 1895 432170 in the United Kingdom.

Forty-five minutes for non-airport pick-ups. The chauffeur will be released if the customer does not proceed directly to the pick-up location once exiting customs within the airport.

Yes. Chauffeur service can arrange to pick up or drop off outside of the 50 mile radius of the airport. Excess charges will apply and can be paid for at time of booking.

A total of three passengers may travel to and from the same locations. If more passengers are requested, then additional charges may apply to the customer.