My Delta FAQs

  • My Profile

    With My Profile you can enjoy the easiest way to purchase a ticket at delta.com. Create and manage preferred trips, securely store credit card numbers, manage your Credits & Certificates, enroll in special fare programs to learn about Delta specials, and tell us how and when you would like for us to contact you.

    Below are answers to some of the most frequently asked questions about My Profile. For questions about a specific tab, select it from the previous paragraph. If your question or comment has not been addressed, feel free to contact us.

  • Notifications

    Below are answers to some of the most frequently asked questions about the Notifications module within My Profile. If your question or comment has not been addressed, feel free to contact us.

  • My Wallet

    Below are answers to some of the most frequently asked questions about the My Wallet module within My Delta. If your question or comment has not been addressed, feel free to contact us.

  • Saved Searches

    Below are answers to some of the most frequently asked questions about the Saved Searches module located within My Profile. If your question or comment has not been addressed, feel free to contact us.

  • Certificates & eCredits

    Whether they're printed on paper or sent to you electronically, Delta Certificates & Credits give you a number of different ways to save big on your upcoming trips. If you don't see the answer to your question here, feel free to contact us.

    • What types of Certificates & eCredits are there?

    • Can I see a list of the Certificates & Credits I already have?

    • How do I redeem an individual Certificate or eCredit?

    • How do I redeem multiple Certificates or eCredits?

    • I have some eCredits and Certificates but when I search by my SkyMiles number they aren't displayed, why?

    • The name on my eCredit or Certificate is incorrect, how do I correct it?

    • What if I've lost my eCredit or Certificate number, can Delta locate it?

    • My certificate requires a redemption code but I've lost that information, what can I do?

    • Can I use my eCredit or Certificate to purchase a ticket for someone else?

    • Where do I locate my Certificate or eCredit number?

    • Where do I locate my eTicket number?

    • I am not a SkyMiles member, how do I view my eCredits or Certificates?

    • When I login with my SkyMiles number and go to My Profile, My Wallet and "Certificates & eCredits" tab, nothing is displayed. Where can I find them?

    • I see the eCredit and Certificate displayed but it won't allow me to select it. Is there a problem?

    • Are eCredits or Certificates refundable?

    • I forgot to use my eCredit or Certificate when I purchased my ticket, what can I do?