My Delta FAQs

My Profile

With My Profile you can enjoy the easiest way to purchase a ticket at delta.com. Create and manage preferred trips, securely store credit card numbers, manage your Credits & Certificates, enroll in special fare programs to learn about Delta specials, and tell us how and when you would like for us to contact you.

Below are answers to some of the most frequently asked questions about My Profile. For questions about a specific tab, select it from the previous paragraph. If your question or comment has not been addressed, feel free to contact us.

What types of information can I store and is there a limit?

Is there a summary where I can see all the information I have stored with Delta?

I have never been to delta.com but there is already information about me stored. How did this information get here?

Will this information be used for any other purposes?

What do I need to set up a profile?

What information do I enter in the Basic Info module?

Will this information be used for any other purposes?

Notifications

Below are answers to some of the most frequently asked questions about the Notifications module within My Profile. If your question or comment has not been addressed, feel free to contact us.

What information do I enter within Notifications?

Will this information be used for any other purposes?

Where can I learn more about Delta Email Programs?

My Wallet

Below are answers to some of the most frequently asked questions about the My Wallet module within My Delta. If your question or comment has not been addressed, feel free to contact us.

What information do I enter in My Wallet?

Will this information be used for any other purposes?

Giving my credit/debit card over the Internet is a sensitive issue. How can Delta ensure that my data is safe?

Can I specify a "preferred" credit/debit card for booking my tickets on delta.com?

Saved Searches

Below are answers to some of the most frequently asked questions about the Saved Searches module located within My Profile. If your question or comment has not been addressed, feel free to contact us.

What information do I enter on the Flights tab?

Will this information be used for any other purposes?

How can I save a flight to Saved Searches?

Is there a limit to the number of trips that I can save?

I take one of my preferred trips more often than the others. How do I save it as the default in the Round-trip Reservations box?

How do I change a particular preferred flight on the main delta.com page?

In my Saved Searches, I always have "N" for 500-Mile Upgrade. What is this and how can I "opt-in"?

Certificates & eCredits

Whether they're printed on paper or sent to you electronically, Delta Certificates & Credits give you a number of different ways to save big on your upcoming trips. If you don't see the answer to your question here, feel free to contact us.

What types of Certificates & eCredits are there?

Can I see a list of the Certificates & Credits I already have?

How do I redeem an individual Certificate or eCredit?

How do I redeem multiple Certificates or eCredits?

I have some eCredits and Certificates but when I search by my SkyMiles number they aren't displayed, why?

The name on my eCredit or Certificate is incorrect, how do I correct it?

What if I've lost my eCredit or Certificate number, can Delta locate it?

My certificate requires a redemption code but I've lost that information, what can I do?

Can I use my eCredit or Certificate to purchase a ticket for someone else?

Where do I locate my Certificate or eCredit number?

Where do I locate my eTicket number?

I am not a SkyMiles member, how do I view my eCredits or Certificates?

When I login with my SkyMiles number and go to My Profile, My Wallet and "Certificates & eCredits" tab, nothing is displayed. Where can I find them?

I see the eCredit and Certificate displayed but it won't allow me to select it. Is there a problem?

Are eCredits or Certificates refundable?

I forgot to use my eCredit or Certificate when I purchased my ticket, what can I do?

 
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2014-9-20
 
 
 
 
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