Customer Care FAQs

Customer Care

  • How do I contact Delta?

    By email
    Complete the email us form

    Domestic Reservations for future travel plans or issues

    International Reservations for future travel plans or issues

    Spanish Reservation Assistance

    Japanese Reservation Assistance

    Hearing and Speech Impaired (TDD) Assistance

    Customer Care for past date travel issues
    Email Us or contact us at 404-773-0305

    Corporate Headquarters
    Email Us

    Career Opportunities
    To learn about career opportunities at Delta, visit our Career Centeropens in a new window

    Business Proposals
    Proposals for all departments at Delta are initially reviewed by Supply Chain and should be sent by email to

    Donations, Sponsorships, or Promotional Marketing
    If you feel you have a proposal that matches the criteria outlined on the site, you will be guided through a series of steps in order to create an account and submit your requestopens in a new window. By using this venue, you will receive an appropriate and timely response from our Marketing, Sales, or Community Relations group.

  • How long is my ticket/transportation voucher good for?

    Tickets and transportation vouchers are valid for one year from the date of issuance, and NOT the date of travel.

  • How do I change a ticket?

    If you are traveling on Delta, a Delta Connection® carrier, or Delta Shuttle®, you can change your ticket at Go to My Trips then enter your information to change your ticket. If you are traveling on one of our airline codeshare partners you will need to contact Reservations to change your ticket. To expedite your call, have your ticket information available. Ticket change fees vary, so see Change Fees for more details. A fare difference may also apply.

  • What documents are required for International Travel?

    Passengers should check with the consulate of the country they are visiting to determine what type of documents is required for entry and if a visa is required.

  • Can I transfer my ticket to someone else?

    All tickets are non-transferable per the fare rules. Name changes are not permitted.

  • What if my ticket or voucher has expired?

    Tickets and vouchers are valid for one year from the date of issuance.  If your ticket or voucher has expired, it is no longer valid and can not be extended due to illness or to circumstances that were unknown at the time of purchase or are beyond a customer’s control. 

  • How do I obtain a ticket receipt for past date travel?

    Ticket copies and Baggage receipts

    Receipts can be emailed via within 24 hours of last flight traveled.

    • Go to
    • Select My Trips
    • Type First Name, Last Name, and Confirmation # then click GO
    • Scroll down to Payment Details and click on Email Receipt
    • Enter email address, then click submit

    Historical ticket, baggage receipts, and receipts for other purchases made through from the past 24 months can also be accessed via using the My Receipts feature, if you have a account.

    • Go to
    • Log in with your SkyMiles number, email address, or Username and password
    • Click on the Go To My Delta button
    • Click the Receipts icon in the My Wallet section

    If last flight was more than 24 hours ago and you do not have a login:

    Please send an email to and include the following information when requesting ticket copies or baggage receipts:

    Ticket copy requests

    • Passenger name
    • Ticket number (13-digit document number beginning with 006)
      For ticket copy requests only there is a $20.00 fee per ticket number*

    *If you wish to pay for your ticket copy via personal check or money order, please send your written request to the address below and make your check or money order payable to Delta Air Lines:

    Delta Air Lines
    Ticket Records/Department 819
    PO Box 20519
    Atlanta GA 30320-2519

    Baggage receipt requests

    • Baggage document number (13-digit number beginning with 00682 or 00625)
      The baggage document number can be found on your credit card statement

    Baggage receipts are provided at no cost. If you don't know your baggage document number, please include:

    • Date of Transaction
    • Origin Airport
    • Type of Credit Card used to purchase (AX, VI, MC, DS) or Cash
    • Passenger Name

    Purchased through a travel agency or online site other than Delta

    For reservations booked through a travel agency or an online site, please contact the travel agency or online site to receive a copy of the ticket.

  • How do I obtain Flight Delay/Cancellation Verification for trip insurance?

    Complete the Delay/Cancellation Verification request form. Your request will require the following information:

    • Ticket number beginning with 006 and is followed by 10 digits
    • The cancelled flight number
    • Date of travel for the cancelled flight
    • Passenger name (request must be submitted by the ticketed passenger or the purchaser) and contact information
    • The origin and destination cities of the cancelled flight
  • How do I request a refund?

    Purchased on
    You can request a refund for eTickets at if the tickets were:

    • Refundable.
    • Purchased with a credit card.
    • Purchased with U.S. or Canadian currency.
    • Not obtained with a SkyMiles award.
    • Issued with a ticket number that begins with 006 is followed by 10 digits.

    If approved, refunds will be processed back to the original form of payment to the person who purchased the ticket, which may be different from the ticket holder. Credit card refunds will appear on your credit card statement within one to two billing cycles.

    Purchased through a travel agency or online web site
    For reservations booked with your travel agent or through an online site, please contact the travel agency or online site for a refund.

  • What if I lost an item on my flight?

    If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area, or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.

  • What if I have a special need for my trip?

    For passengers traveling with special needs, see Special Needs FAQs.

  • What are baggage allowances and fees?

    For the most current information on baggage allowance and relevant charges, see Baggage FAQs.

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