Onboard Experience FAQs

Got questions about our onboard experience? If you don't see the answer to your question here, feel free to contact us.

All Customers

Why Did Delta Change Its Product Offerings?

We have invested in improvements throughout the customer experience for greater comfort and continued productivity. It is our goal to provide customers with more choices, enabling them to find the one that best fits their travel needs.

When will I see the newly designed seat covers onboard the aircraft?

Newly designed Delta One™, First Class and Delta Comfort+™ seat covers will be installed on Delta aircraft throughout 2015.

HOW IS THE NEW DELTA ONE™ DIFFERENT FROM BUSINESSELITE®?

Like BusinessElite, Delta One reflects the significant investment Delta has made in the customer experience and offers the utmost luxury for longer flights with chef-curated menus and flat-bed seats (available all long haul international and cross-country flights between JFK and LAX).

IS DELTA COMFORT+™ THE SAME AS ECONOMY COMFORT™?

No, Delta Comfort+ is a new class of comfort with upgraded amenities like Sky Priority® boarding, complimentary beer, wine and spirits, and premium snacks on longer flights — and of course, extra legroom.

WHERE CAN I BUY A DELTA COMFORT+™ SEAT?

You can purchase a Delta Comfort+ seat at the time of booking, as well as at any time after ticketing (based on availability). Delta Comfort+ seats may be purchased through delta.com, the Fly Delta app, a Delta kiosk, or a ticketing agent.

WHAT IF I BOOKED AN ECONOMY COMFORT™ SEAT PRIOR TO MARCH 1, 2015 FOR A FLIGHT DEPARTING ON OR AFTER MARCH 1, 2015?

All Economy Comfort purchases made through February 28, 2015 for flights March 1, 2015 and beyond will continue to be valid towards the Delta Comfort+TM product.

CAN I USE EXISTING CREDITS OR MILES TO UPGRADE TO DELTA COMFORT+™?

Miles, eCredits and residual ticket values are not valid for Delta Comfort+ upgrades at this time.

IF I CHANGE MY FLIGHT AFTER PURCHASING A DELTA COMFORT+™ SEAT, WILL I STILL BE ABLE TO ENJOY DELTA COMFORT+ ON MY NEW FLIGHT?

Delta Comfort+ is nonrefundable and must be used on the flight for which it was purchased. However, if there is an involuntary change to your flight and we are unable to provide you with an equal or better seat, you may receive a refund.

I NOTICED AN EMPTY DELTA COMFORT+™ SEAT ON MY FLIGHT. CAN I MOVE TO IT?

No, customers may not select complimentary Delta Comfort+ seats while on board, regardless of elite status or fare class.

IS BASIC ECONOMY A CABIN?

No, customers travelling on a Basic Economy fare will experience Delta’s higher standards for economy travel in the Main Cabin, which offers Wi-Fi and complimentary in-flight entertainment where available, snacks, and more.

CAN I UPGRADE TO DELTA COMFORT+™ WHILE ON BOARD?

You may purchase Delta Comfort+ upgrades on board select international flights (based on availability). However, customers may not select complimentary Delta Comfort+ seats while on board, regardless of elite status or fare class.

WHAT ARE THE BENEFITS OF PURCHASING A MAIN CABIN TICKET WHEN BASIC ECONOMY IS AVAILABLE?

A Main Cabin ticket offers more flexibility than the Basic Economy fare. In the Main Cabin, customers are eligible to select an available seat in advance and change their ticket when necessary. This includes Delta’s Same-Day Confirmed and Same-Day Standby changes, as well as the option to upgrade to paid or complimentary Preferred Seats, Delta Comfort+™ seats, First Class or Delta One™.

HOW WILL MY EXPERIENCE IN THE MAIN CABIN BE DIFFERENT FROM WHEN I FLEW COACH OR ECONOMY?

The Main Cabin reflects our high standards for economy travel and offers Wi-Fi and complimentary in-flight entertainment where available, snacks, and more.

IF I PURCHASE A BASIC ECONOMY TICKET, CAN I ADD OTHER PRODUCTS LATER?

No, Basic Economy caters to customers who, first and foremost, want a great value. By purchasing a Basic Economy fare, customers forgo flexibility and are not permitted to upgrade.

IF I PURCHASE A BASIC ECONOMY SEAT, CAN I UPGRADE TO DELTA COMFORT+™?

No, customers who select a Basic Economy fare cannot purchase or select Delta Comfort+ seats. This includes Medallion® members.

Where can I find out about food and movie service on Delta flights?

For more information about food service on Delta flights, including snacks or special meals for customers with specific dietary concerns or restrictions, take a look at Dining. If your flight has movie service, you can find out which movie(s) will be shown by checking Entertainment

What types of entertainment does Delta offer?

Delta offers industry-leading entertainment options through Delta StudioTMYou can stream movies and TV shows to your laptop, iPhone®, iPad®, or Android™ tablet including the latest movies, live satellite TV, HBO®, SHOWTIME®, games and thousands of songs. All content is free for First Class and Delta Comfort+ customers; on international flights with seat-back screens, all selections are free. Domestic Main Cabin customers will enjoy more free content than ever before as well as a variety of premium content for purchase. Entertainment options may vary by aircraft and route. Check our listings to make sure your aircraft or route is included. Visit Entertainment for more information.

How do I make purchases onboard flights?

For purchases onboard Delta flights, we only accept credit and debit cards. Debit cards must bear a major credit card logo to be valid for acceptance. Cash, ATM cards and Gift Cards are not accepted. For purchases onboard Delta Connection flights with single class service, only cash is accepted.

Medallion Customers

AS A DIAMOND MEDALLION® MEMBER, WHEN CAN I SELECT A DELTA COMFORT+™ SEAT AT NO ADDITIONAL CHARGE?

Diamond Medallion members can select a Delta Comfort+ seat at no additional charge at the time of booking for both domestic and international travel (based on availability).

AS A PLATINUM MEDALLION® MEMBER, WHEN CAN I SELECT A DELTA COMFORT+™ SEAT AT NO ADDITIONAL CHARGE?

Platinum Medallion members can select a Delta Comfort+ seat at no additional charge at the time of booking for both domestic and international travel (based on availability).

AS A GOLD MEDALLION® MEMBER, WHEN CAN I SELECT A DELTA COMFORT+™ SEAT AT NO ADDITIONAL CHARGE?

Gold Medallion members can select a Delta Comfort+ seat at no additional charge starting 72 hours prior to departure for both domestic and international travel (based on availability).

AS A SILVER MEDALLION® MEMBER, WHEN CAN I SELECT A DELTA COMFORT+™ SEAT AT NO ADDITIONAL CHARGE?

Silver Medallion members can select a Delta Comfort+ seat at no additional charge starting 24 hours prior to departure for both domestic and international travel (based on availability).

AS A GOLD OR SILVER MEDALLION® MEMBER, IF I PURCHASE A DELTA COMFORT+™ SEAT, AND OTHER DELTA COMFORT+ SEATS ARE STILL AVAILABLE WITHIN 72 OR 24 HOURS OF DEPARTURE (RESPECTIVELY), OR I RECEIVE A COMPLIMENTARY UPGRADE TO FIRST CLASS, WILL THE INITIAL CHARGE BE REFUNDED?

No. Booking a Delta Comfort+ seat at the time of purchase provides you with the peace of mind that you'll enjoy extra legroom and upgraded amenities. We do not reimburse Medallion members when Complimentary Upgrades become available.

AS A GOLD MEDALLION® MEMBER, I WAS ABLE TO SELECT ECONOMY COMFORT™ SEATS AT NO ADDITIONAL CHARGE ON DOMESTIC FLIGHTS. WHY DID THIS CHANGE?

We're making significant investments to improve your overall experience on Delta flights. This includes a new upgraded Delta Comfort+TM experience which replaces Economy Comfort. It offers enhanced amenities like, Sky Priority® boarding access, complimentary beer, wine and spirits, and extra legroom. Premium snacks will be offered on longer flights and extra recline will be available on all long-haul international flights. You can also select a Delta Comfort+ seat at no additional charge beginning 72 hours prior to departure for both domestic and international travel. (based on availability).

AS A SILVER MEDALLION® MEMBER, I WAS ABLE TO GET A DISCOUNT ON ECONOMY COMFORT™ SEATS ON LONG-HAUL INTERNATIONAL FLIGHTS. WHY DID THIS CHANGE?

We're making significant investments to improve your overall experience on Delta flights. This includes a new upgraded Delta Comfort+ experience which replaces Economy Comfort. It offers enhanced amenities like, Sky Priority® boarding access, complimentary beer, wine and spirits, and extra legroom. Premium snacks will be offered on longer flights and extra recline will be available on all long-haul international flights. You can select a Delta Comfort+ seat at no additional charge for both domestic and international travel 24 hours prior to departure (based on availability).

WILL DELTA ALERT ME WHEN MY WINDOW FOR SELECTING A COMPLIMENTARY DELTA COMFORT+™ SEAT BEGINS?

Diamond and Platinum Medallion® members may select a complimentary Delta Comfort+ seat at the time of purchase. Gold and Silver Medallion members may select a Delta Comfort+ seat for no additional charge within 72 or 24 hours of departure, respectively. We will not send a reminder when this window begins. However, Delta will attempt to upgrade applicable Medallion members at the gate prior to departure.

ARE COMPLIMENTARY UPGRADES TO DELTA ONE™ AVAILABLE FOR MEDALLION® MEMBERS?

We do not offer Complimentary Upgrades to Delta One.

DO MEDALLIONS® HAVE ACCESS TO PREFERRED SEATING AS WELL AS DELTA COMFORT+™?

Yes, Medallion members may select a complimentary Preferred Seat in the Main Cabin (when available). Preferred Seats include bulkhead, aisle and window seats toward the front of the plane, and emergency exit row seats.

WHEN I PURCHASE A DELTA COMFORT+™ SEAT, WILL I EARN MEDALLION QUALIFICATION DOLLARS (MQDS)?

Yes, Delta Comfort+ purchases made through a Delta channel (including delta.com, Fly Delta mobile app, Delta Reservations, Delta Kiosks, and select Delta airport locations) will earn Medallion Qualification Dollars (MQDs). Complimentary Upgrades to Delta Comfort+ will not earn MQDs.

Related Links

 
close
close
close
2015-3-2
 
 
 
 
RECENT
SAVED
 
2015-04-02

(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on delta.com and EARN MILES!*
*Terms Apply
2015-04-02

(Including Discount & Loyalty Programs)
Book on delta.com and EARN MILES!*
*Terms Apply
 
 
close
OR
close
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
close
i'm content
close

 Find Answers



Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call

  @DeltaAssist

 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us


 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:
@DeltaAssist


For ideas, inspiration, or just to say hi:
@Delta
@DeltaVacations