eBoarding Pass FAQs

Below are answers to some of the most frequently asked questions about Delta's Mobile services. If your question or comment has not been addressed, feel free to e-mail us.

What is an eBoarding Pass?

The eBoarding Pass replaces your traditional paper boarding pass when checking in online or from your mobile device for travel from select cities. Once you receive and download your eBoarding Pass, you may proceed directly to security. You do not need to check in again at the airport.

Where is the eBoarding Pass offered?

eBoarding Pass is currently available during check-in on the Fly Delta app and on delta.com for the following locations:

 
EBOARDING PASS

Albany (ALB)
Albuquerque (ABQ)
Allentown (ABE)
Amsterdam, Netherlands (AMS)
Anchorage (ANC)
Appleton (ATW)
Ashville (AVL)
Aspen (ASE)
Athens, Greece (ATH)
Atlanta (ATL)
Augusta (AGS)
Austin (AUS)
Baltimore (BWI)
Bangor (BGR)
Barcelona, Spain (BCN)
Baton Rouge (BTR)
Bay City / Midland (MBS)
Beijing, China
Berlin-Tegel, (TXL)
Billings (BIL)
Birmingham (BHM)
Boise (BOI)
Boston (BOS)
Bozeman (BZN)
Buffallo (BUF)
Butte (BTM)
Cancun, Mexi
Canton / Akron (CAK)
Cedar City (CDC)
Charleston (CHS)
Charlotte (CLT)
Chattanooga (CHA)
Chicago-Midway (MDW)
Chicago-O'Hare (ORD)
Cincinnati (CVG)
Cleveland (CLE)
Colorado Springs (COS)
Columbia (CAE)
Columbus (CMH)
Dallas/Ft. Worth (DFW)
Dayton (DAY)
Daytona Beach (DAB)
Denver (DEN)
Des Moines (DSM)
Detroit (DTW)
Dubai, United Arab Emirates, AE (DXB)
Dusseldorf, Germany (DUS)
El Paso (ELP)
Fargo (FAR)
Fayetteville (FAY)
Fayetteville-NW Arkansas Reg (XNA)
Flint (FNT)
Fort Lauderdale (FLL)
Fort Myers (RSW)
Fort Walton Beach (VPS)
Fort Wayne (FWA)
Frankfurt, Germany (FRA)
Geneva, Switzerland (GNV)
Grand Rapids (GRR)
Great Falls (GTF)
Green Bay (GRB)
Greensboro (GSO)
Greenville / Spartanburg (GSP)
Guadalajara, Mexico, MX (GDL)
Guam (GUM)

Gulfport / Biloxi (GPT)
Harrisburg (MDT)
Hartford/Springfield (BDL)
Hong Kong (HKG)
Honolulu (HNL)
Houston (HOU)
Houston-George Bush Intercontinental (IAH)
Huntsville (HSV)
Idaho Springs (IDA)
Indianapolis (IND)
Jackson (JAN)
Jackson Hole (JAC)
Jacksonville (JAX)
Johannesburg, South Africa (JNB)
Kahului (OGG)
Kalispell (FCA)
Kansas (MCI)
Knoxville (TYS)
Kona, Hawaii (KOA)
Las Vegas (LAS)
Lexington (LEX)
Lihue, Maui (LIH)
Lima, Peru (LIM)
Lincoln (LNK)
Little Rock (LIT)
London-Gatwick, UK (LGW)
London-Heathrow, UK (LHR)
Long Beach (LGB)
Los Angeles (LAX)
Louisville (SDF)
Madison (MSN)
Madrid, Spain (MAD)
Malaga, Spain (AGP)
Manchester (MHT)
Manchester, England (MAN)
Melbourne (MLB)
Memphis (MEM)
Mexico City, Mexico, MX (MEX)
Miami (MIA)
Milan-Malpensa, Italy (MXP)
Milano, italy (MXP)
Milwaukee (MKE)
Minneapolis-St. Paul (MSP)
Missoula (MSO)
Mobile (MOB)
Moline (MLI)
Monterrey, MEX (MTY)
Montreal (YUL)
Munich, Germany (MUC)
Nagoya, Japan (NGO)
Nashville (BNA)
Nassau, Bahamas (NAS)
New Orleans (MSY)
New York-Kennedy Airport (JFK)
New York-LaGuardia Airport (LGA)
Newark (EWR)
Norfolk (ORF)
Oakland (OAK)
Oklahoma City (OKC)
Omaha (OMA)
Ontario (ONT)
Orange County (SNA)
Orlando (MCO)
Osaka-Kansai Airport, Japan (KIX)

Panama City (ECP)
Paris, France (CDG)
Pasco (PSC)
Pensacola (PNS)
Peoria (PIA)
Philadelphia (PHL)
Phoenix (PHX)
Pisa, Italy (PSA)
Pittsburgh (PIT)
Portland (PDX)
Portland (PWM)
Providence (PVD)
Raleigh/Durham (RDU)
Reno (RNO)
Reykjavik , Iceland (REF)
Rhinelander (RHI)
Richmond, VA (RIC)
Roanoke (ROA)
Rochester, NY (ROC)
Rome, Italy (FCO)
Sacramento (SMF)
Salt Lake City (SLC)
San Antonio (SAT)
San Diego (SAN)
San Francisco (SFO)
San Jose (SJC)
San Juan, Puerto Rico (SJU)
Santiago, Chile (SCL)
Sarrasota  (SRQ)
Savannah (SAV)
Seattle (SEA)
Seoul, Korea (PUS)
South Padre Island (HRL)
Southbend (SBN)
Spokane (GEG)
Springfield (SGF)
St Thomas (STT)
St. George (SGU)
St. Louis (STL)
Stuttgart, Germany (STR)
Syracuse (SYR)
Tallahassee (TLH)
Tampa (TPA)
Tokyo-Haneda, Japan (HND)
Tokyo-Narita, Japan (NRT)
Traverse City (TVC)
Tri City (TRI)
Tucson (TUS)
Tulsa (TUL)
Twin Falls (TWF)
Vail (EGE)
Vallencia, Spain (VLC)
Vancouver, Canada (YVR)
Venice, Italy (VCE)
Washington, D.C. - Dulles (IAD)
Washington, D.C. - Reagan National (DCA)
Wausau  (CWA)
West Palm Beach (PBI)
White Plains (HPN)
Wichita (ICT)
Zurich, Switzerland (ZUR)

 

You must check in as a single passenger on a Delta-operated flight departing from one of the cities listed above in order to receive the eBoarding Pass option.

What types of devices can receive the eBoarding Pass?

The eBoarding Pass can be used on most mobile devices with access to the internet.

How is the eBoarding Pass sent and received?

The eBoarding Pass can be requested and viewed within the Fly Delta app.  The eBoarding Pass can also be sent to either an email address or mobile phone number in the form of an e-mail or text message from delta.com.

When will I receive my eBoarding Pass?

Your eBoarding Pass will be available for send or view after you complete check-in.

If I did not receive my eBoarding Pass can I request another one?

Yes, if you do not receive your eBoarding Pass, you can check in at delta.com again and request to send another eBoarding Pass or view your eBoarding Pass on the Fly Delta app.

What will be required at the airport when using an eBoarding pass?

You should have the barcode image available on the screen of your device when approaching the security checkpoint or boarding gate. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint.

How do I check baggage with an eBoarding Pass?

If you elected to check bags, proceed directly to the curbside or baggage drop locations at the airport and present your eBoarding Pass along with a valid government issued photo ID for the ticket agent to verify. Then, proceed to the security checkpoint with your eBoarding Pass.

If I am standing by for an upgrade at the gate, what happens to my eBoarding Pass?

If you are cleared for an upgrade, you will board with your original eBoarding Pass. There is no need to retrieve a new paper boarding pass or a new eBoarding pass.

 
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