Below are answers to some of the most frequently asked questions about Delta's Mobile services. If your question or comment has not been addressed, feel free to e-mail us.
The eBoarding Pass replaces your traditional paper boarding pass when checking in online or from your mobile device for travel from select cities. Once you receive and download your eBoarding Pass, you may proceed directly to security. You do not need to check in again at the airport.
Daytona Beach (DAB)
Dubai, United Arab Emirates, AE (DXB)
Fayetteville-NW Arkansas Reg (XNA)
Jackson Hole (JAC)
Lima, Peru (LIM)
Long Beach (LGB)
Mexico City, Mexico, MX (MEX)
Venice, Italy (VCE)
West Palm Beach (PBI)
You must check in as a single passenger on a Delta-operated flight departing from one of the cities listed above in order to receive the eBoarding Pass option.
The eBoarding Pass can be used on most mobile devices with access to the internet.
The eBoarding Pass can be requested and viewed within the Fly Delta app. The eBoarding Pass can also be sent to either an email address or mobile phone number in the form of an e-mail or text message from delta.com.
Your eBoarding Pass will be available for send or view after you complete check-in.
Yes, if you do not receive your eBoarding Pass, you can check in at delta.com again and request to send another eBoarding Pass or view your eBoarding Pass on the Fly Delta app.
You should have the barcode image available on the screen of your device when approaching the security checkpoint or boarding gate. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint.
If you elected to check bags, proceed directly to the curbside or baggage drop locations at the airport and present your eBoarding Pass along with a valid government issued photo ID for the ticket agent to verify. Then, proceed to the security checkpoint with your eBoarding Pass.
If you are cleared for an upgrade, you will board with your original eBoarding Pass. There is no need to retrieve a new paper boarding pass or a new eBoarding pass.