Baggage FAQs

You've got baggage. You've got questions. Luckily, we have answers. If you don't see the answer to your question here, feel free to contact us.

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Lost Items Frequently Asked Questions

20 Minute Bag Guarantee FAQs

  • How does Delta calculate the time the bag takes to get to the baggage claim?

    The time a bag takes to arrive at the baggage claim is measured by Delta's baggage tracking system, where available. If the time elapsed between aircraft door open and delivery of the bag to the baggage claim carousel is longer than 20 minutes, the customer is eligible to earn 2,500 miles. This offer is valid on domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers.

  • What if I checked several bags and only one is late?

    If any of your bags arrive late, you are eligible for the guarantee. However, there is a limit of one request per passenger per departing or returning itinerary, regardless of number of checked bags. This offer is valid on domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers. 

  • How do I request bonus miles if my bag arrives late?

    Complete the form at delta.com/bagsontimeopens in a new window no later than three days after your flight's arrival. Requests should only be submitted after your flight. Please allow up to two weeks after submitting your request for your bonus miles to appear in your account. This offer is valid on domestic flight within the 50 U.S. and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers.