FREQUENTLY ASKED QUESTIONS

Here, you'll find answers to commonly asked questions about reservations, purchasing a ticket, boarding and baggage regulations, in-flight services and our wide array of travel programs.

Booking Your Trip

Learn more about the process of getting from here to there. Explore

Preparing for Your Trip

Special needs, what to do with your pets, how to travel with children and more. Learn More

During Your Trip

Amenities, baggage, and how to start off on the right foot. Learn More

SkyMiles

Learn more about all the versatility around our loyalty program. Go

General

A plethora of information for those who want to be in-the-know. Learn More

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1-800-323-2323
24 hours 7 days a week

Domestic Reservation 1-800-221-1212
24 hours 7 days a week

Disability Assistance(US): 1-404-209-3434
24 hours 7 days a week

1-800-241-4141
24 hours 7 days a week

1-800-323-2323
24 hours 7 days a week

1-888-750-3284
24 hours 7 days a week

Phone: 1-404-773-0305
Hours: Mon-Fri, 8am-7pm ET (except on U.S. holidays)

Delayed, Lost or Damaged Baggage

1-800-352-2746

1-800-532-4777
Hours: Mon-Fri, 8am-8pm ET

Spanish: 1-800-511-9629
Japanese: 1-800-327-2850

Ouagadougou City: 226-30-6365

Douala City: 237-342-15-55
Yaounde City: 237-342-15-55

Abidjan City: 225-20202424

Cairo City: 2-2736-2030 2-2736-2039
8:30am - 5:00pm - Saturday to Thursday

Accra City: 233-(0)30-221-3111
8:30am - 6:00pm - Monday to Friday
Kumasi City: 233-(0)32-203-1121
10:00am - 1:00pm - Saturday

Nairobi City: 254-20-316968
8:30am - 1:00pm / 2:00pm - 5:00pm - Monday to Friday
254-20-2212854
9:00am - 1:00pm - Saturday

Monrovia City: 231-(0)6-782-226
9:00am - 5:00pm - Monday to Friday 10:00a - 1pm Sat

Bamako City: 223-222-22-12 223-222-61-09
9:00am - 1200noon / 3:00pm - 6:00pm - Monday - Friday

Nouakchott City: 222-25-18-02
9:00am - 1200noon / 3:00pm - 6:00pm - Monday - Friday

All Cities: 002-11-0011 for Operator, then
800-221-1212

Windhoek City: 482-4582
8:30am - 5:00pm - Monday to Friday // 9am-7pm

Lagos City: 234-1-279-9000
8:30am - 5:00pm - Monday to Friday // 9am - 12 noon Sat

Dakar City: 221-33-849-6955
9:00am - 1200noon / 3:00pm - 6:00pm - Monday - Friday

All Cities: 27-11-482-4582
8:30am - 5:00pm - Monday to Friday // 9am - 12 noon Sat

Lome City: 228-216-910

Phnom Penh City: 011-855-23-221-134 or 334

Within China Toll-free: 400-120-2364
Hong Kong Toll-free: 800-965-716
Assistance available in English/Mandarin 24hrs a day, 7 days a week
Assistance available in Cantonese:
8am - 7pm, Mon-Fri
8am - 5pm, Sat

Within India: 91-124-272 3050
9am-6pm M-Sat closed Sunday
Toll-free: 1800-1800-099
9am-6pm M-Sat closed Sunday

Jakarta: 62-21-520-3152
9am-5pm M-F, 9am-1pm Sat

Within Japan (Navi-Dial): 0570-077733
9am - 8pm, 7 days a week
IP, PHS, Overseas: 81-476-31-8000
9am - 6pm Mon-Fri, 9am - 5pm Sat/Sun

Kuala Lumpur City: 6-03-2282-4648
9am-5:30pm M-F
Penang City: 6-04-370-2330
9am-1pm Sat

Manila City: (0063)-2-8418800
8am - 6pm Mon-Fri, 8:30am-12:30pm Sat and holidays

Singapore City: 65-6336-3371
Assistance available 24hrs a day, 7 days a week

Seoul City: 0079-8651-7538 (Toll-free)
9am - 6pm, Mon-Fri, Closed Sat/Sun
Travel Agency Line: 82-2-754-1921
8am - 5pm Mon-Fri, Closed Sat/Sun

Colombo City: 9411-233-8734
8:30am-5pm M-F, 9am-12:30pm Sat Closed Sun

Within Taiwan Toll-free: 0080-655-1982
8am - 7pm Mon-Fri, 8am - 5pm Sat

Bangkok City: 001-800-658-228 (Toll-free)
Assistance available in Thai: 7am - 4pm, Mon-Fri
Assistance available in English 24hrs a day, 7 days a week

Hanoi City: 84-4-3941-1320
Ho Chi Minh City: 84-8-7306-6888
8:30am-5:30pm Mon-Fri, 8:30am-12noon Sat