About Award Travel

 

Around the world or around the corner your Awards await. Online Award Tickets let you arrange your travel with real-time availability for SkyMiles Award Travel for yourself and others. You can use the miles you have earned for an Award Ticket in BusinessElite®, First, Business or Economy. You can also mix and match Award levels and cabins within an itinerary. Book Award Travel Now.

Redeem An Award Ticket

Sufficient miles within your SkyMiles account are required to redeem miles for an Award Ticket.  To shop for Award Travel on delta.com select ‘Book SkyMiles Award Ticket’ when initiating your flight search.  Once you’ve selected your itinerary and logged into your SkyMiles account, you’ll be asked to pay for the flights you selected.

Award Tickets Issued by Phone or in Person

Delta miles may be redeemed for an Award Ticket on all SkyMiles airline partners including Air Tahiti Nui, Alaska Airlines, GOL Airlines, Hawaiian Airlines, Malaysia Airlines, Virgin Atlantic and Virgin Australia.  Redemption can also take place with our SkyTeam® partners that include Aeroflot, Aerolineas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Kenya Airways, KLM, Korean Air, Middle East Airlines, Saudia Airlines, TAROM,  Vietnam Airlines and Xiamen Airlines.

Current carriers that are able to be shopped and booked on delta.com are Delta, Delta Connection®, Aeromexico, Air France,  Alaska Airlines, Alitalia, Hawaiian Airlines, KLM, Korean Air, Virgin Atlantic and Virgin Australia.

To reserve travel on other partner carriers, please call 800-323-2323 or the number on the back of your SkyMiles membership card.  Non-US based customers can contact us for assistance.

Please note that Award Tickets issued by Delta Reservation Sales over the phone, in person at a ticket office or airport ticket counter, are subject to a direct ticketing charge. Taxes, carrier imposed fees and redemption fees may also apply when booking an Award Ticket.

Miles may be redeemed for an Award Ticket instantly with your credit card at delta.com when your credit card billing statement is billed to any of the following countries and territories:

 

Applicable Countries and Territories

 
  • Antigua & Barbuda
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Barbados
  • Belgium
  • Belize
  • Bermuda
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Costa Rica
  • Croatia
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Finland
  • France
  • Germany
  • Greece
  • Guadeloupe
  • Guatemala
  • Honduras
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea, Republic of
  • Latvia
  • Malaysia
  • Martinique
  • Mexico
  • Netherland Antilles
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Panama
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russia
  • Saint Lucia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Thailand
  • Trinidad & Tobago
  • Turkey
  • Turks & Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Uruguay
  • U.S. Virgin Islands
  • Venezuela

Please note to safeguard against credit card fraud, some reservations will require you to come into one of our ticket office locations to make payment or show us your credit card and ID to have your ticket issued. If the SkyMiles member that is redeeming miles is not traveling, they can show their credit card and ID at any airport ticket counter or ticket office location, whichever is most convenient.

Paying for Your Ticket

When redeeming tickets at delta.com, immediate payment with a credit or debit card is required at the time of ticketing.


Credit Cards


The following credit cards are accepted:

  • American Express
  • Diners Club
  • Discover® Network
  • MasterCard
  • UATP
  • Visa

We are unable to accept certain foreign-issued Diners Club cards. In addition, one-time use credit card numbers provided by some credit card companies are permitted only if tickets are purchased at least 6 days before departure.

Debit Cards

Debit cards are accepted for ticket payment, but here are some details to keep in mind:

  • Some banks may limit your per-transaction amount.
  • Delays can occur when charges are reversed on a debit card.
  • Bank processing times vary for removing the hold against your account.

Please check with your bank before purchasing.

Delta eCredits

eCredits are electronic vouchers that can be applied towards the cost of your ticket for travel on Delta Air Lines, Delta Shuttle, Delta Connection and Delta designated codeshare flights. They are only valid for payment of tickets and government imposed taxes and fees. They are not valid for other types of fees and they do not have any cash value.

eCredits can be redeemed here at delta.com or at any airport or city ticket office. When you use delta.com there's no transaction fee. A fee does apply when using any other location. eCredits cannot be redeemed at travel agencies, other airlines, or other travel web sites.

Each eCredit has its own set of Terms & Conditions and can vary based on date of issue.

Examples of eCredit types:

  • Travel Credit Voucher (TCV)
  • Delta Travel Voucher (DTV)
  • Delta Dollars (DBC)
  • Miscellaneous Charge Order (MCO)
  • Unused or partially used past date tickets
  • Electronic Gift Certificates

Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.

Seat Selection

With our online interactive seat map, you can confirm your seat in three mouse clicks. In some cases, seat assignments are made automatically based upon your preference for a window or aisle seat, noted in your profile. We will request seat assignments when traveling on an airline partner at the time of ticketing. Seat assignments may not always be confirmed at the time of the request. Contact the airline partner directly for seat requests.

If your seating preference is not available, "NA" will appear in the "Seat Assignment" column of your itinerary. In this case, you will receive your seat during check-in on the date of departure or you can go to Itineraries to select a seat.

We accommodate the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's pre-assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.

Online Award Ticket

To safeguard against credit card fraud, the purchaser may have to show us the credit card along with a valid photo ID. The time varies based on the billing address of the credit card. If the purchaser is not traveling, they can show us their credit card and ID at an airport ticket counter or another ticket office location, whichever is most convenient.

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