We know, as a Medallion member, you want to sit up front. Those cushy leather seats are, well, cushy. So here's how the Medallion Complimentary Upgrade program works.

Complimentary Upgrades

The following markets are eligible for Medallion Complimentary Upgrades:

 

Regions

Medallion Complimentary
Upgrade Eligible
 

U.S. 48

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  Between Hawaii and LAX, SEA, SFO, or SLC

check

  Between Hawaii and all other nonstop domestic destinations

  Between JFK and LAX or SFO

Alaska, Canada, Mexico, Caribbean, Bermuda

check

Central America

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Northern South America

Excludes Delta One™

Southern South America

Excludes Delta One™

How It Works

A. When you make your reservation and provide your SkyMiles # at delta.com, over the phone, at the airport, or through a travel agent, members will receive an automatic Complimentary Upgrade request.

B. Once your reservation is ticketed, your upgrade will be cleared based on:

  • Your confirmation window
  • Availability
  • Fare class
  • Time of request

 

 

Priority

Medallion Level

Clearance Priority

* Clearance starts with B class and continues in descending order. If Medallion level and fare class are equal, time of ticketing will be the tie breaker.

1

All Medallions on Y Class Fares

At time of ticketing, and by Medallion Tier

2

Diamond Medallion

5 calendar days in advance for revenue B, M, S, H, Q, K, L, U, T, X, V class fares* followed by Award Tickets and Pay with Miles

3

Platinum Medallion

5 calendar days in advance for revenue B, M, S, H, Q, K, L, U, T, X, V class fares* followed by Award Tickets and Pay with Miles

4

Gold Medallion

3 calendar days in advance for revenue B, M, S, H, Q, K, L, U, T, X, V class fares* followed by Award Tickets and Pay with Miles

5

Silver Medallion

1 calendar day in advance for B, M, S, H, Q, K, L, U, T, X, V class fares* followed by Pay with Miles 

6

Companions

Within 24 hours of departure for B, M, S, H, Q, K, L, U, T, X, V class fares*

C. Once the window opens, the automated upgrade processing will continue to clear upgrades as availability changes, up to three hours prior to departure. When your upgrade clears, if you've provided us with contact information, we'll automatically notify you via email. Please make sure you have updated your profile to include your email address. When two passengers with different levels of Medallion status are in the same reservation, the upgrades will clear at the priority of the lower member’s status.
 

D. If your upgrade is still not confirmed when you check in, your pending upgrade request will be automatically added to the airport standby list.

Complimentary Upgrade Terms & Conditions

Availability:
Medallion Complimentary Upgrades are subject to availability and may not be available on all flights or in all markets. Medallion Complimentary Upgrades are not valid for travel on:

  • Any flights that are serviced with our Delta One™ product
  • Transatlantic and Transpacific flights
  • Nonstop travel between New York/JFK and Los Angeles or San Francisco
  • Nonstop flights between Hawaii and Minneapolis, Atlanta or New York
  • Basic Economy (E) fares are not eligible for paid or Medallion Complimentary Upgrades, regardless of Medallion or other elite status. 

Medallion Complimentary Upgrades for Award Tickets are offered to Diamond, Platinum, and Gold Medallion members only, will be upgraded beginning at the eligible Medallion tier window based on availability, and are not eligible for Medallion Complimentary Companion Upgrades.

 

Ticket Changes:
Changes in reservations on ticketed itineraries are permitted only pursuant to the rules of the original Main Cabin fare purchased. Where permitted, changes may require payment of a change fee and/or any difference in the applicable fare.

Mileage Accrual:
Except for eligible Pay with Miles tickets and eligible Award Travel tickets, upgrades are not eligible on fares that do not allow mileage accrual. Upgrades do not affect SkyMiles mileage accrual. Mileage accrued is based on the original fare purchased. All SkyMiles program rules apply. To review the rules, see Membership Guide & Program Rules.

Fees:
Tickets purchased from Delta over the telephone or at an airport or city ticket office will incur a direct ticketing charge. Travel agents may impose an additional service charge for ticketing.

Miscellaneous:
Flight cancellation, substitution of equipment, or other irregular operations may result in the cancellation of confirmed upgrades. Delta's liability, if any, in the event of irregular operations is governed by the terms of its Contract of Carriage and shall be based upon the original fare purchased.

Complimentary Companion Upgrades

You and a traveling companion may both enjoy the comfort of our First or Business Class cabins when traveling on Delta and Delta Connection carriers.

Your traveling companion must be a SkyMiles member and traveling on the same flight. Companions are cleared no sooner than 24 hours in advance of departure.

Medallion members and their companions must be booked in a revenue class of service: Y, B, M, S, H, Q, K, L, U, T, X, or V.

Companion upgrades are not available for travel on Award Tickets or Pay with Miles.

Companion upgrades must be requested. If you and your companion are in the same reservation you can request your companion upgrade at delta.com. Otherwise, requests must be made over the phone with Reservations or at the airport.

How It Works

  • You and companion have different reservation numbers:
    Your upgrade will clear based on your individual member status and confirmation window. Your companion’s will clear no sooner than 24 hours prior to the flight's departure.

  • You and companion share same reservation number:
    Both your upgrades will clear no sooner than 24 hours prior to the flight's departure.
     

Companion Upgrade Terms & Conditions

Availability:
For travel booked using a SkyMiles Companion Certificate, neither the paid primary passenger nor the companion passenger will be eligible for complimentary upgrades.

Ticket Changes:
Companions who change their itinerary and are no longer traveling with the Medallion member after the change are not eligible for a Complimentary Upgrade. If an upgrade was confirmed prior to the itinerary change, the companion’s reservation will be changed to reflect the original Main Cabin class of service for the new itinerary.

Miscellaneous:
Both passengers must be ticketed, and upgrades must be requested at least three hours before the scheduled departure of the flight. Except as stated in this section, the rules governing complimentary Medallion member upgrades also apply to companion upgrades.