When you’re a SkyMiles member, it’s good to have a handle on all the rules of the program. The more you know about SkyMiles, the more you can take advantage of all its benefits and make the most of your membership.
Here are some quick ways to access information about the SkyMiles program.
Always remember, the rules below are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit or other transaction will govern that transaction.
Under the SkyMiles Mileage Expiration policy, miles do not expire. Delta reserves the right to de-activate or close an account under the following circumstances:
Delta reserves the right to audit members' accounts at any time and without notice to ensure compliance with the SkyMiles program rules, Delta's contract of carriage, Delta's fare rules, and all other applicable Delta rules and regulations.
In the event the audit reveals discrepancies or violations, Delta may delay the processing of Award Certificates, Tickets, or other redemptions, cancel any outstanding Award Certificates, Award Tickets or other redemptions and withhold statements until the discrepancies or violations are resolved. Accounts found in violation are subject to penalty, up to and including termination of Medallion® status and closure of the SkyMiles account. During an investigation, Delta may inhibit the SkyMiles account of a member. While the account is inhibited, the member may continue to accrue miles in the account, but no mileage redemptions or other transactions will be permitted and any outstanding Award Certificates, Award Travel or other redemptions will be canceled. Canceled Award Certificates or Award Tickets must be surrendered to Delta upon Delta's request.
Delta's SkyMiles program is open to any person in any country that has not prohibited participation in frequent flyer programs.
Corporations and/or entities cannot be enrolled as members.
Members must provide full name to participate in the SkyMiles program. Full name means the given name, middle initial or middle name, if any, and family or surname. The full name must be the same as the name on the member's passport or other valid travel document (i.e. Visa, Resident Alien Card, etc.). Members will be assigned an individual membership number upon enrollment and can print a membership card by going to My Wallet. A membership card can be requested by Medallion members only.
Membership numbers are nontransferable.
Only one person may be enrolled per SkyMiles account.
Members may not maintain more than one SkyMiles account.
In the event more than one account number is assigned to the same individual, the duplicate account will be cancelled, and only the applicable mileage credit, excluding any enrollment bonus, can be transferred to the remaining account.
With your SkyMiles number and password you have access to your SkyMiles information 24 hours a day, 7 days a week. Without a password, certain transactions may only be done via mail or in person with your SkyMiles card and valid identification. Establishment of a password indicates your acceptance of the terms and conditions set forth in this Membership Guide governing your password. A password allows you access to a variety of self-service tools and SkyMiles account information on delta.com and via SkyMiles OneSource, as well as the ability to complete transactions over the phone that could previously be handled only in writing.
Your password cannot be viewed or changed by a Delta representative. If you would like to change your password, go to Change Password. If you cannot remember your password, an email with a secure link to change your password will be sent to you. To request an e-mail with a secure link to update your password, go to Forgot Password.
You are responsible for the selection and use of your password and for maintaining the confidentiality of your password. You may not divulge your password to anyone. If you do, you are solely responsible for any actions that person takes with your password, including, without limitation any transactions in your account, any violations of the SkyMiles program rules, and any further disclosure of your password. Delta shall have no liability for losses resulting from unauthorized access to, or use of, your password.
Each member will be responsible for letting Delta know of any name, email or address change on his or her account. Please ensure that the name in your SkyMiles account (first, middle and last) matches exactly the name on your government-issued photo ID used when you travel.
Country of residence is determined by the primary address in the member’s SkyMiles account at the time of qualification for Medallion status. Documentation may be required for some types of address changes. Please see the SkyMiles Membership Guide for more information and a list of acceptable documentation. Delta reserves the right to audit an account at any time for residency requirements, request further supporting documentation and update the address for any member's SkyMiles account using the National Change of Address (NCOA) data filed by relocating postal customers, but shall have no obligation to do so. Accounts found in violation are subject to penalty, up to and including termination of Medallion status and closure of the SkyMiles account.
For address changes, a member may update their account address information using their Delta password by visiting My Profile, editing their address and attaching any required documentation through the online form. You may also be able to update your account address by submitting the information via fax, mail, or by phone using your password. Members should include their SkyMiles number and signature on all requests and documentation.
Fax or mail supporting documents to the SkyMiles Account Support group at:
Fax: 404-715-9220 (Medallion members)
Fax: 404-773-1945 (All other SkyMiles members)
Mail: Delta Air Lines, Inc.
SkyMiles Account Support
P.O. Box 20532
Atlanta, GA 30320-2532
The member's signature and SkyMiles membership number must be included in all written correspondence. Name change requests cannot be processed over the phone. A copy of supporting legal documentation (e.g., court order, marriage certificate, divorce certificate) must be submitted by fax/mail and will be required for any name change requests.
Mail: Delta Air Lines, Inc.
SkyMiles Account Support
P.O. Box 20532
Atlanta, GA 30320-2532
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice. This means that Delta may initiate changes, for instance, impacting partner affiliations, rules for earning mileage credit, continued availability of Awards, or blackout dates. Delta may also limit the seats available for Award Travel to any or all destinations (including, but not limited to, allocating no Award seats on certain flights). Such changes to Delta's frequent flyer program may include modifications that (i) govern mileage credits or other benefits earned on or after the date of change, (ii) change the value of already accumulated mileage credits or other benefits or (iii) govern mileage credits or other benefits earned on or after the date of change and change the value of already accumulated mileage credits. Delta reserves the right to terminate the Delta frequent flyer program with six month notice. Unless otherwise stated, the terms and conditions of the SkyMiles Membership Guide and Program Rules (PDF) in effect at the time of your travel or request for a benefit will govern the transaction.
The sale or barter of mileage credit, vouchers, Award Tickets, Medallion status, Pay with Miles tickets or any other benefit by SkyMiles members is prohibited. Delta will terminate or deduct mileage from the account of any member who violates this rule. Award Certificates or Tickets obtained through prohibited sale or barter transactions are VOID, invalid for travel, and will be confiscated. Persons trying to use such tickets will not be permitted to travel unless they purchase a ticket from Delta at the applicable fare.
SkyMiles online statements are sent quarterly to members through an email reminder, regardless of activity. Members can enroll to receive this email reminder by going to My Profile, entering their SkyMiles number and password, and updating their "Notification" preferences.
Online statements indicate the amount of mileage credit earned with Delta, its airline, hotel, and car rental partners, and all other partners in the SkyMiles programs, as well as mileage redemption activity. Ticket receipts and boarding passes should be retained until mileage credit appears on your SkyMiles statement.
Current balance, account activity, redemption, and program information may be obtained at My Delta or via Delta's automated telephone number, SkyMiles OneSource, 24 hours a day, 7 days a week, by calling 800-325-3999 or 404-714-2300 from any Touch-Tone® telephone.
Note: A password is required for account information via delta.com and Delta's automated telephone number, and for redemption and address change transactions with a Delta Reservations representative.
Delta reserves the right to terminate your membership in the SkyMiles program at any time if you violate the SkyMiles program rules, any term or condition of Delta's contract of carriage, Delta's fare rules, or any other Delta rule and regulation that apply to your travel. Termination of your membership will result in a loss of all accumulated mileage credit in your account, the cancellation of any unused Awards or Award Certificates, and the loss of all other SkyMiles benefits. Terminated members are not eligible to participate in any aspect of the SkyMiles program, including without limitation any special promotions or SkyMiles partnership offers. In lieu of termination, Delta may at its sole discretion deduct mileage from your account, but permit you to continue participating in the SkyMiles program.
Members whose accounts have been terminated for any reason may not reopen new accounts.
It is your responsibility to familiarize yourself with the SkyMiles program rules and with the other terms and conditions that apply to your travel on Delta. If you have any question about the rules that are applicable to your situation, please check delta.com or contact a Delta representative for guidance.
Some or all parts of the SkyMiles program may not be legal in certain countries. Consequently, the SkyMiles program is void where prohibited by law.
* Phone/fax number is valid from the U.S. If you are outside the U.S., call your local Reservations Sales representative.
All SkyMiles Award Travel is subject to the terms and conditions of the contract of carriage of the transporting carrier. In addition, the following terms and conditions apply to all Delta Award Travel.
Rules for Award Travel on partner airlines may vary.
Miles may be redeemed for Award Tickets in the name of passengers other than the SkyMiles member, but Award Tickets are nontransferable once issued. Members are prohibited from selling or bartering Award Tickets.
There are no blackout dates on Delta-operated flights. Blackout dates may apply on partner airline-operated flights and are defined by individual carriers.
For travel prior to January 1, 2015, seats available for Award Travel are limited and may not be available on all flights or in all markets. Pay with Miles redemptions are not capacity controlled.
Changes to Award Ticket Travel must be made at least 72 hours prior to the departure time of the flight being changed. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or reissued unless prohibited by local law or within the risk-free cancellation period. No changes will be permitted to the originating of Award Tickets booked within 72 hours, however changes to the return are permitted if the return flight is not within 72 hours and the change is made at least 72 hours prior to the departure flight. Fees apply for any changes. Changes to the return portion of an Award Ticket are permitted at least 72 hours prior to the departure flight. Taxes and fees will apply. Changes to Pay with Miles tickets are determined by the fare rules of the ticket purchased.
Award levels for children and infants are the same as for adults.
The booking of duplicate or conflicting reservations for Award Travel is prohibited. Delta reserves the right to cancel any duplicate or conflicting reservation without notice.
Name changes are not permitted once an Award Ticket has been issued.
Award Tickets will not be issued for travel that U.S. carriers are prohibited from providing or facilitating under U.S. sanctions regulations or other applicable law.
The payment of any taxes, fees, and other government or airport-imposed charges is the responsibility of the passenger. Award Travel tickets do not include a $4.00 Federal Excise Tax, Passenger Facility Charge(s) of up to $4.50 for each flight segment, or the September 11th Security Fee of up to $2.50 for each flight segment. A flight segment is defined as a takeoff and a landing. Award Travel tickets to/from Hawaii/Alaska do not include U.S. International Air Transportation Tax of up to $17.40 round-trip.
Award Travel tickets for international travel, including for travel to/from PR/U.S. Virgin Islands, do not include U.S. International Air Transportation Tax of up to $35.00 and U.S. and foreign user, inspection, security or other similarly based charges, fees or taxes of up to $349, depending on itinerary. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. In some instances, the government may elect to collect the fees directly from the passenger. Some airline partners charge a fee for Award Travel redemptions for travel on their airlines. These fees, when applicable, are the responsibility of the passenger and will be collected at the time of booking. Additional fees apply for some SkyMiles transactions.
Round-the-World routing must be in a continuous eastbound or westbound direction (i.e., backtracking is not permitted). Travel must terminate in the country of origin without extending beyond the point of origin. Flights operated by codeshare partners must permit local traffic between the stopover point and the destination; the most direct routing applies. Does not apply to Pay with Miles redemptions.
Routing restrictions apply for Award Travel. Valid routings vary based on the operating carriers of the Award Ticket. Any exceptions or variations to these routings may require additional mileage for the Award.
Standby is permitted only if allowed by the carrier on which travel will occur.
One stopover is allowed per Award.
Award Tickets may be issued only by Delta/Delta Connection carriers and only on Delta ticket stock. American Eagle cannot issue Award Tickets for Delta travel.
All other air travel must be ticketed separately from Award Travel. For international Award Travel, if a published routing does not exist between two cities or service is not offered via a published routing, travel must be within the maximum permitted mileage. Completely open tickets will not be issued.
Mileage Upgrade Awards must have an Economy Class ticket issued prior to confirming an upgrade Award Seat. Upgraded tickets using a Mileage Upgrade Award must be issued by Delta.
Award Tickets are valid for one year from date of issue. Destinations governed by international tariffs: If portion of original ticket has been used, it is valid for one year from date travel commences at point of origin on original ticket. If no portion of original ticket has been used, ticket validity is one year from the date of issuance of the original ticket. Reissue does not extend ticket validity.
Unused Award Tickets may be surrendered to Delta at least 72 hours prior to the original flight departure time for cancellation of the ticket and redeposit of miles into the member's account. Fees apply. Please visit delta.com/fees for our current fee schedule. Miles redeemed for Award Tickets not cancelled at least 72 hours prior to original flight departure time are nonrefundable. Taxes and fees are refundable upon request. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed.
Once travel has commenced on an Award Ticket, the Award is considered used. Mileage will not be credited back to the account for the unused portion of the ticket. For information, contact Delta directly by calling the number on the back of your SkyMiles membership card or 1-800-323-2323. Unused Pay with Miles tickets are subject to the Pay with Miles terms and conditions outlined below.
Upgrade with Miles tickets are eligible on select Delta and Delta Connection® carrier flights booked at delta.com under the DL code.
Redemption requirements may differ based on fare. The amount of miles that can be used on an Upgrade with Miles ticket is based on the SkyMiles member's account balance. Any miles you use will be automatically and permanently deducted from your SkyMiles account at the time of the redemption. For reservations that include multiple passengers, only one SkyMiles account may be used to redeem for an Upgrade with Miles ticket. Upgrade with Miles applies to all passengers in the reservation. Not combinable with certificates, eCredits, vouchers, or with any other discounts. Upgrade with Miles tickets are eligible for mileage accrual, Medallion Qualification Segments, and Medallion Qualification Miles. All Upgrade with Miles are subject to availability, and additional taxes and fees may apply. All fare rules, restrictions, advance purchase requirements, and availability are per rules of the upgraded ticket purchased. All SkyMiles program rules apply. To review the rules, please visit Program Rules & Conditions.
Except for tickets refunded under Delta's Risk Free Cancellation policy, miles redeemed for Upgrade with Miles tickets cannot be re-deposited in the member's SkyMiles Account — even for fully refundable fares. In the event of a ticket being reissued, any residual dollar value between the original price of the ticket purchased using Upgrade with Miles and the reissued ticket price, can only be returned as a nonrefundable e-credit valid for future transportation. E-credit will be valid for 1 year from original Upgrade with Miles ticket issue date. Residual e-credit value will follow current Delta e-Credit rules and will not be applicable on non-transportation fees. Unused Upgrade with Miles tickets can be used as an e-Credit when it is a primary exchange document. All Upgrade with Miles terms and conditions will apply to any ticket purchased using an unused Upgrade with Miles ticket.
In the event of a refund, for fully refundable fares, only the paid portion of a refundable fare will be credited back to the credit card, the Upgrade with Miles portion of the fare will be returned as non-refundable credit equivalent to the dollar value of the portion of the ticket redeemed with Upgrade with Miles. Credit may be used to purchase future travel and Upgrade with Miles terms and conditions will not apply to such tickets. For non-refundable tickets, all fare rules apply.
In the event of a valid ticket cancellation under Delta's Risk Free Cancellation policy, Upgrade with Miles portion of the fare will be redeposited into the member's SkyMiles account and the paid portion of the fare will be credited back to the credit card.
Waitlisting is not allowed on Award Tickets.
Mileage earned under the SkyMiles program will be credited to your account within up to eight weeks after qualifying activity occurs, unless otherwise provided in the individual partner's terms and conditions. To ensure credit:
Delta is the final authority on qualification for mileage credit and reserves the right to deduct mileage from a member's account at any time if mileage was credited in error.
The amount of mileage earned for air travel flown while you are a SkyMiles member will be calculated as follows:
Mileage will be credited only for travel flown by the SkyMiles member on scheduled service flights. Mileage is credited to the SkyMiles account of the traveler, regardless of who pays for the ticket. Mileage from one account cannot be pooled or combined with the mileage of another individual’s account. Each member must earn his/her own mileage credit.
Delta flights, airline partner flights, hotel, and car rentals are eligible for credit in only one mileage program and cannot be transferred once recorded. Attempts to obtain mileage credit in the SkyMiles program as a result of travel or other qualifying activity for which the member has already received credit in any other mileage or loyalty program is prohibited.
Mileage credit will not be given for the following:
Under the SkyMiles Mileage Expiration policy, miles do not expire.
Delta reserves the right to de-activate or close an account under the following circumstances:
You are responsible for verifying that mileage for qualifying activity is credited to your account. All account discrepancies must be reported in writing within nine months of date of activity. Delta is not responsible for the delivery of incoming correspondence. Verbal notification is not accepted. You should maintain copies of tickets/ticket receipts and boarding pass(es) for your records until proper credit appears in your SkyMiles statement.
If mileage credit for a qualifying Delta or Delta Connection® flight or qualifying partner activity is not recorded on your statement within 90 days (30 days for Delta/Delta Connection, please follow these procedures:
For Delta and Delta Connection you can request mileage credit online. For our airline partners, send a copy of your airline ticket/ticket receipt and boarding pass(es) to:
Delta Air Lines, Inc.,
SkyMiles Account Support
P.O. Box 20532
Atlanta, GA 30320-2532
or fax: 404-773-1945
If you are outside of the U.S., you may send the documents to your nearest international office.
Altered or illegible documents will not be accepted. Alteration of documents or other attempts to obtain mileage credit to which the member is not entitled are prohibited.
For car, hotel, and miscellaneous partner activity: If mileage credit has not been recorded on your SkyMiles statement within 90 days after qualifying activity occurs, contact the partner directly.
Mileage earned is subject to compliance with all requirements of the individual partner’s mileage offer, such as membership in the partner’s loyalty program in some cases.