We are committed to delivering the SkyMiles experience you expect and the benefits you've earned. Visit this page regularly to stay informed of the latest program news and changes.
When you call Delta Reservations, you will engage in a whole new, faster experience. You’ll notice we’ve introduced personalized service designed to recognize you and respond naturally to your voice.
To enjoy the convenience of our new Reservations experience, here’s what you need to know:
It’s as simple as that — and all a part of our continued investment to provide you the very best in customer service.
Log in and update your profile to start flying through customer support.
Get the latest Fly Delta app today and experience new features, including access to your digital SkyMiles and Delta Sky Club® membership cards — anytime, anyplace.
To find and use your digital cards, check out “My Wallet” in the “My Delta” section of the Fly Delta app for iPhone® and Android™. Plus, if you’re using an iPhone, you can send your SkyMiles or Medallion card to Passbook® for even easier access.
Visit our Mobile Apps page for more information and to download the latest Fly Delta app.
In order to balance our continued investments in products and services, we periodically evaluate Award pricing and adjust as necessary.
Therefore, if you’re planning an Award trip, please note that select redemption levels are changing for Award Tickets booked on or after November 8, 2013, for travel on or after February 1, 2014. You can continue to book Award Tickets for travel before February 1, 2014, at the current Award redemption levels.
Please review our Award charts for existing and updated mileage redemption charts by region and additional information.
To clarify our Award Travel chart, we’ve updated the Award level names to Saver, Standard and Peak from Low, Medium and High, respectively. Please note that the change of names for the Award levels does not indicate changes with the program rules or mileage redemption at this time. Visit our Award Travel page to learn more about using miles for an Award Ticket.
We recently modified our same-day travel change program. While the program was designed to balance the needs of our customers and our business, we have heard from you and recognize the need for a few refinements.
Although the same booking class (e.g. Q, K, L or U) still needs to be available for same-day confirmed changes, the following updates will be implemented:
Diamond, Platinum and Gold Medallion members may continue to stand by free of charge on your original day of departure. We also continue to offer $50 same-day confirmed and standby options for Silver Medallion members, general SkyMiles members and non-members.
Please see our same-day travel options page for more information.
As of March 19, 2013 Delta has completed an initiative to more closely align fare classes with partners Air France and KLM for published and unpublished fares:
As of March 20, 2013 we have updated our policy with regard to transfer of miles upon the death of a member. Please see the SkyMiles Member Guide section regarding Restrictions on Transfer for more information.
Crossover Rewards™ with the Delta SkyMiles and Starwood Preferred Guest® (SPG®) programs allow you to earn even greater rewards when you travel.
Medallion® members can earn miles for eligible stays at Starwood hotels and resorts and SPG elite members can earn Starpoints® for eligible flights with Delta. All in addition to the benefits available in both programs.
Enjoy These Perks When You Stay:
Enjoy These Perks When You Fly:
Start maximizing your rewards now. LEARN MORE.
To see complete Terms and Conditions, please visit delta.com/crossoverrewards.
Beginning March 1, 2014, Systemwide Upgrades will be replaced by Global and Regional Upgrades as a Choice Benefits selection. Global Upgrades are available on all routes and Regional Upgrades are available on the same routes as Medallion Complimentary Upgrades, but have a higher priority. Both can be used on all Economy Class fares except for E, allowing you more redemption options and convenience.
Also, we are pleased to announce new Choice Benefits options to select from beginning March 1, 2014. Complimentary Global Entry will be added as an option for members who wish to save time re-entering the U.S. or going through security. Diamond Medallion members can select two Global Entry application vouchers as a Choice Benefits selection and Platinum Medallion members can select one.
Diamond Medallion members may also select two Tiffany & Co. premium luggage tags as a Choice Benefits selection beginning March 1, 2014.
For more information about Global and Regional Upgrades, click here.
The Medallion year traditionally begins March 1 each year to allow time for Medallion membership packages to be delivered. With the streamlined production of membership packages and the availability of digital SkyMiles and Medallion cards in the Fly Delta app, we are able to begin the Medallion year earlier. Starting in 2016, the Medallion year will begin February 1 and subsequently, the 2015 Medallion year will end on January 31, 2016.
Good news—if you’re close to reaching the next Medallion status level, you can buy up to 10,000 Medallion Qualification Miles (MQMs) by December 31, 2013 to help you get there. Purchase today to enjoy even more benefits in 2014 including:
To learn more and take advantage of this limited-time offer, visit delta.com/buymqms.
Beginning January 1, 2014, SkyMiles members residing in the United States (excluding Guam, Puerto Rico and the U.S. Virgin Islands) will earn Medallion status through a combination of miles or segments flown and their annual spending on Delta flights, which will be measured by Medallion Qualification Dollars (MQDs).
View details for each Medallion level and additional information.
As of March 1, 2013, the MQMs SkyMiles members earn on select fares have changed:
Enjoy the best U.S. to U.K. travel experience through our new partnership with Virgin Atlantic. Beginning June 29, 2013, book Virgin Atlantic flights for travel on or after July 3, 2013, directly at delta.com. Fly with Delta and Virgin Atlantic to take advantage of more flight choices, premium onboard amenities and added loyalty perks, including:
More Options to London
Exclusive Clubhouse Access
Luxury On Board
Learn more about the new best-in-the-business travel benefits you now will enjoy as great minds fly alike.
*Virgin Atlantic Clubhouses are located at London Heathrow, London Gatwick, New York-JFK, Newark, Washington, Boston and San Francisco Airports.
**Priority security available at select airports.
To answer the questions we often receive about miles earned with partner airlines, we thought we would take the opportunity to clarify benefits across our airline partners. We have created a new mileage earning chart – effective for travel on and after September 1, 2013 – that organizes partner airlines into four groups. The new chart allows you to quickly see an overview of the base miles, Medallion® Qualification Miles, elite-tier bonuses and class-of-service bonuses you’ll earn for flights marketed and operated by our partner airlines.
The chart also includes a few modifications to miles earned with airline partners. Since each airline determines its level of participation in partnership with us, there are varying levels of customer rewards when flying with our partners. Therefore you will earn more miles with some partners and less with others. Please check individual carrier pages for specific details.
You can visit our airline partners page to see the new chart and for more information.
Diamond, Platinum, and Gold Medallion members may now take advantage of new benefits when flying with GOL, our partner airline in Brazil. These new benefits include Preferred Seating, waived baggage fees, priority check-in, Priority Boarding, and Medallion Qualification Mile (MQM) accrual. Diamond, Platinum, and Gold Medallion members and a guest may also enjoy complimentary GOL Smiles VIP lounge access in São Paulo (GRU) and Rio de Janeiro (GIG) with a same-day boarding pass for a GOL international or Delta flight. Members will continue to earn and redeem miles for GOL flights when booking using their SkyMiles number. Preferred Seat selection and bag fee waivers may be requested at the GOL check–in counter. Be sure to enter your SkyMiles number when booking your flight to enjoy your benefits.