Notice of Enforcement Definitions

Admin Fees for Debit Memo

Delta and KLM will each assess a $50 administrative fee for each debit memo issued.

Inactive Segments

All inactive segments must be removed from the GDS PNR at least 24 hours before departure. Inactive segments include those with the status codes of HX, NO, UN, UC, SC, TK, US or WK. Inactive segments that are not cancelled 24 hours prior to departure are subject to Cost Recovery Fee charges from Delta.

Passive Segments

An acceptable passive segment is a segment entered into a GDS for the purpose of ticketing. It must match an existing booking.

GDS subscribers must use claim PNR functionality when it is available and can be used for ticketing instead of passive segments. The creation of passive segments when it is possible to claim a Delta created PNR instead is not permitted.

In order to better control costs and eliminate abuse associated with the use of passive segments Delta participates in passive segment notification in GDSs which offer this enhancement. This means that whenever a travel agent passively books a Delta segment, Delta receives a passive segment notification (PK, PL, PU, PX) message at end transaction.

1. Delta will automatically validate each passive segment notification message to determine that a matching segment exists in our internal reservations systems.

2. If an identical segment does not exist within Delta’s internal system a message will be sent back to the GDS PNR, changing the status code of the passive segment to "NO" (No Action Taken).

3. An SSR will also accompany the rejected segment stating that the segment containing the passive is not valid. Passive segment(s) may be rejected by Delta for one or more of the following reasons:

  • Matching itinerary not found
  • Matching name not found
  • Matching number of passengers not found
  • Matching class of service not found
  • Segment actively waitlisted by Delta; passive waitlist not allowed
  • Matching passive segment previously received
  • Agency does not have ticketing authority or is on Delta’s denied sales table
  • Segment cannot be ticketed as booked or segment is already ticketed

4. Industry standards require that passive segments be used "for the purpose of ticketing" only after a booking has been made in an airline's inventory system. Delta does not allow passive segments to be used for other reasons, including the following:

  • To satisfy GDS productivity requirements
  • To circumvent fare rules
  • To fulfill administrative functions

Duplicate Bookings

All duplicate bookings generated by a single GDS subscriber are prohibited, including:

  • Multiple itineraries for any number of passengers with the same passenger name, whether identical itineraries or not
  • Reserving one or more seats on the same flight or different flights for the same time frame, regardless of the class of service or format used to make the reservations

Additionally, creating a reservation where it is logically impossible to be used on each segment created across one or more PNRs or GDSs is not permitted. Examples of fee application related to duplicate segments.

Fraudulent/Fictitious Bookings

Fraudulent, fictitious, or speculative bookings are forbidden. These are defined as reservations where a booking is entered into a GDS regardless of input codes, using fictional or fabricated names, with no intent for travel and is not directly related to a request from a passenger to purchase a ticket.
Examples of such bookings include reservations that list the following in the PNR:

  • Schedule A/B/C
  • Mouse/Mickey
  • Smith/A/B/C
  • Test/Delta

Additionally, creating such PNRs to hold or block reservations due to expected demand, customer indecision, or for any reason including, without limitation, to circumvent any of Delta Air Line's fare rules or policies is not permitted.

Invalid Name Changes

All Delta Air Lines reservations require a valid first, middle, and last name as provided by the passenger. Initials, in lieu of a first, middle, or last name, are not permitted. See the TSA Secure Flight website for more information.

Invalid Name Changes

Name changes are not permitted on reservations unless entered for the purpose of correcting a misspelling of the passenger's name. Contact the Global Service Center for assistance with misspellings to avoid cancellation of space.

Churning

Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service across one or more passenger name records or GDSs including, without limitation, to circumvent or extend ticketing time limits, hold inventory or to meet GDS productivity requirements. DL exclude from churning calculations all activity generated the same date the initial booking for a segment was created.

Missing Secure Flight Passenger Data

The TSA Secure Flight Program requires Travel Agents to enter the passenger’s legal name, date of birth and gender and allows for an optional redress number against government watch lists for domestic and international flights. PNRs without complete Secure Flight Passenger information may be subject to cancellation, tickets inhibited, and the potential for booking violation fees.

See the TSA Secure Flight website for more information www.tsa.gov.

 
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