AVOIDING COST RECOVERY FEE - FAQS

Which GDS Users are subject to the Cost Recovery Fee?

All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global Distribution Systems (GDS), including, but not limited to, all Delta Air Lines Appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies, all Non-ARC Accredited Agencies and Travel Service Providers, all agency affiliates, travel service providers and corporations with a CTD designation, and all Non-Delta Appointed Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre GDS, located within the 50 United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands (all such users collectively referred to herein as the “GDS Users.”

Which GDS's are subject to the Cost Recovery Fee?

The GDS's are Amadeus, Travelport/Galileo & Worldspan, and Sabre (all such GDS's collectively referred to herein as the “Distribution Providers”).

Is there a way for a GDS User to avoid the $3.50 per segment Cost Recovery Fee?

 

Booking Channels

Products

Per Segment Cost Recovery Fee for Delta Bookings

 

Delta

Preferred Booking Products

  • www.delta.com
  • Delta Online Agency Services (OASC)
  • Delta Exclusive Discount Program (EDP)

None

Sabre
Galileo
Worldspan
Amadeus

  • Sabre Efficient Access Solution
  • Galileo Content Continuity Program
  • Worldspan Super Access
  • Amadeus Content Plus

None

Sabre
Galileo
Worldspan
Amadeus

Other Booking Products

  • All other Sabre, Amadeus, Galileo and Worldspan products

$3.50

Is it possible for agencies to book directly on delta.com?

Yes. Travel agencies may book securely using their ARC/IATA numbers on Delta.com’s Online Agency Service Center located at delta.com/travel-agency. In addition, bookings made on Delta’s Online Agency Service Center are included in agency incentive calculations for those agencies with which Delta has an incentive program.

If I pay the $3.50 per segment Cost Recovery Fee, does that mean that I will have access to Delta’s "full content"?

Delta reserves the right to withhold content from these 'Other Booking Products.'

How will my Cost Recovery Fee invoice be calculated?

The total Cost Recovery Fee invoice will be calculated by multiplying the number of net passenger segments booked by the GDS User through the Distribution Provider during the month by $3.50.

How are "net segments" calculated?

Net segments are the sum of all segments (including billable passive segments) created during the billing period, less all segments canceled prior to the applicable flight departure.

Does the Cost Recovery Fee apply to bookings in all fare classes?

Yes

Is the Cost Recovery Fee applied to booked or ticketed segments?

The fee applies to booked segments, regardless of whether the itinerary is ultimately ticketed

When will agencies receive their first invoice?

The first invoice will be for the August 1-31, 2007 billing period and will be sent out on or about the beginning of October 2007.

Does the Cost Recovery Fee apply to changes in itineraries?

Yes. The Cost Recovery Fee will apply to all net segments, whether through an originated or changed itinerary. If an agency books two segments, then cancels one, the Cost Recovery Fee charged to the agency would be based on one net segment. If the agent subsequently books two more segments, the Cost Recovery Fee charged to the agency would be based on three net booked segments.

How will itineraries that are booked but never ticketed or canceled be treated?

The Cost Recovery Fee is based on bookings, not ticketed segments; therefore, the GDS User will be assessed a Cost Recovery Fee on such unticketed and non-canceled bookings.

Will the Cost Recovery Fee apply to codeshare or interline itineraries?

Yes. The Distribution Provider charges Delta for any segments which contain Delta’s “DL” flight designator code; therefore, GDS Users will be assessed a Cost Recovery Fee on those segments.

If a booking is made in August and canceled in September, does the Agency or other GDS User receive a credit?

Yes. The booking made in August would be included in the number of net segments billed for the month of August, however, the cancellation in September would decrease the number of net segments billed for the month of September by the same amount.

Questions?

For questions concerning the Delta Booking Policy or debit memos issued by Delta please submit questions by email to Bookingpolicy.dl@delta.com.

For questions concerning GDS booking entries please contact your GDS provider

 
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