Shipping & Routing Guides

Delta Airlines, Inc.

Shipping Instructions and Routing Guidelines

The following instructions and guidelines apply to all Purchase Orders, Field Purchase Orders, and Repair Purchase Orders where Delta is responsible for paying the freight charges. It is mandatory to comply with the following:

1. Delta's Purchase, Field Purchase, and / or Repair Purchase Order Number must be indicated in the "Reference" section of the Bill of Lading or Airway Bill. Delta’s Purchase/Repair Order numbers are numeric only. No alpha, spaces, or special characters.


2. The Bill of Lading must include the Cost Center Number (C#### AAA) of the ordering Delta Air Lines employee or contract reference in the "Consignee's Reference Number" field. All Delta employees are familiar with their Cost Center Number.


3. It is Mandatory to place the National Motor Freight Classification (N.M.F.C.). number (s) and the freight class next to the commodity description on the Bill of Lading.


4. Consolidate one day's shipping on one Bill of Lading. Failure to consolidate each day's shipments may result in the charge back of the difference in the amount paid for individual shipment and the single consolidated shipment amount.


5. Small Package Shipping: See section 2 "UPS" for instructions when shipping via UPS and when Delta Air Lines is responsible for the freight charges. The ordering Delta Cost Center Number (C#### AAA) must be included in the "Internal Reference Number" field on the UPS and FedEx air bill.


6. Hazardous Materials must be classified, packaged, labeled and shipped according to Department of Transportation (DOT) regulations. Shipments not eligible for air movement must be shipped via the appropriate means of surface transportation.

7. INTRA U.S. SHIPMENTS: Use the following ship terms when making shipments within the United States (Both Origin and Destination are in the United States):

  • Supplier ships to Delta: F.O.B. Origin & Ship as "Freight Collect", 3rd party bill to as instructed in Item 13.
  • Supplier ships to Supplier: F.O.B. Origin & Ship as "Freight Prepaid", 3rd party bill to as instructed in Item 13.
  • Delta ships to Supplier: F.O.B. Destination & Ship as "Freight Prepaid", 3rd Party bill to as instructed in Item 13.
  • Delta ships to Delta: Ship as "Freight Prepaid", 3rd party bill to as instructed in Item 13.

8. UNITED STATES EXPORT SHIPMENTS VIA KUEHNE & NAGEL: Use the following ship terms when exporting shipments from the United States, service selected must be Door to Door:

  • U.S. Origin Supplier ships to Delta Location in another Country: ExWorks (EXW) - origin shipping location, 3rd party bill to as instructed in Item 13.
  • U.S. Origin Supplier ships to Supplier in another Country: ExWorks (EXW) - origin shipping location, 3rd party bill to as instructed in Item 13.
  • U.S. Origin Delta ships to Supplier in another Country: Delivered Duty Paid (DDP) (when permitted), bill to as instructed in Item 13.
  • U.S. Origin Delta ships to Delta in another Country: Delivered Duty Paid (DDP) (when permitted), bill to as instructed in Item 13.

9. UNITED STATES IMPORT SHIPMENTS VIA KUEHNE & NAGEL: Use the following ship terms when importing shipments to the United States, service selected must be Door to Door:

  • Non-US Origin Supplier ships to Delta Location US: ExWorks (EXW) - origin shipping location, 3rd party bill to as instructed in Item 13.
  • Non-US Origin Supplier ships to Supplier in US: ExWorks (EXW) - origin shipping location, 3rd party bill to as instructed in Item 13.
  • Non-US Origin Delta ships to Supplier in the US: Delivered Duty Paid (DDP), 3rd party bill to as instructed in Item 13.
  • Non-US Origin Delta ships to Delta in the US: Delivered Duty Paid (DDP), 3rd party bill to as instructed in Item 13.
  • Non-US Origin Delta ships to Delta in the US: Delivered Duty Paid (DDP), bill to as instructed in Item 13.

10.  US EXPORT SMALL PACKAGE SHIPMENTS VIA UPS & FEDEX (Packages less than 70 kgs or 150 lbs):

  • Letter or envelopes should be marked as "Prepaid"
  • Packages and boxes MUST be marked as:

§  If using a paper Waybill: in section "Payment of charges" - Bill duties, taxes, and shipping charges are to be invoiced to the account of the Shipper, using Delta's account number.

  • Documents needed are the same as listed below and the small package provider requires 3 copies of the commercial invoice, and a clear and detailed description of the contents in the package.

11.  US IMPORT SHIPMENTS VIA UPS or FedEx (Packages less than 70 kgs or 150 lbs):

  • All letters and packages should be marked as Freight Collect, and use the Delta account number.

12. INTERNATIONAL SHIPMENTS: All international shipments regardless of being COMAT or commercial carrier shipments must follow the Delta Corporate Policies as found in TOPPS manual, document number 60-70-05, and at a minimum must include:

  • Fully Completed International Airway Bill,
  • A Commercial Invoice-including actual Country of Origin and Value,
  • Accurate and Full Product Description with Harmonized Tariff Schedule Number, and
  • Designated Customs Broker: Kuehne & Nagel, Inc. UPS or FedEx contingent upon who the shipment was tendered to on and the associated value or the shipment.

Ocean Shipments: Ocean shipments must be booked ninety-six (96) hours in advance, regardless of origin and destination. All ocean shipments must include the following documents completed in their entirety:

  • Ocean Bill of Lading
  • Commercial Invoice
  • Packing List

13. All freight invoices should be referenced as bill to:


Delta Air Lines

c/o enVista Corp
11711 N. Meridian Street, Suite 415
Carmel, IN 46032
United States of America

Office: 317-208-9100
Website: www.myShipINFO.com for invoice inquiry & payment status
Cortney Johnson – Freight Invoice Analyst - ext. 257
Sarah Caudill – Freight Audit Team Manager - ext. 310

14. Shipping to Kuehne & Nagel, or any other 3rd Party Warehouse or Storage Facility: On the first line of the Consignee Name the destination must be recognized as "Delta Air Lines C/O "Kuehne & Nagel", or the appropriate 3rd Party Warehouse Name. For example, if shipping catering product into Blue Line Inc, list the Consignee Name as: Delta Air Lines C/O Blue Line.


15. Supplier must include the appropriate "Delta Cost Center Number in the Consignee's Reference Number" field.


16. If you cannot comply with these instructions, please contact Delta Air Lines Logistics Team at: 404-773-9225 or 404-715-6422.


17. Excess transportation charges resulting from non-compliance of this routing guide and instructions will be charged back to your account and will include an additional one hundred and fifty-dollar ($150.00) administration fee.

Expedite Shipping Policy

Please complete the Expedite Shipping Form to assist in compliance management.

Per Delta’s Shipping and Routing Guide, of which this section is a part, certain shipping services are considered “pre-approved”, allowing parties to ship goods on Delta’s behalf using these services without additional authorization. Delta Air Lines requires that all shippers, internal and external, make every reasonable effort to ship goods using the "pre-approved services".

On occasion it may be necessary to ship items using an expedited service level. In such situations, when the shipment of a part, product, or document has been determined to be of extreme importance and the standard shipping services considered "pre-approved" do not meet the timing required for delivery, expedited services may be requested. Shippers must achieve authorization according to the policy noted below prior to scheduling the expedited shipment.

For Delta shippers, a report identifying non-compliant shipping activities will be made available to department leaders to assist in compliance management.

  1. Expedite Services Options include:
    • Overnight, Next Day, Next Flight Out, Expedite Truck, Priority LTL, Courier, and Charters.
  2. Authorization process:
    • Delta Employees - All expedite service requests must be authorized by the appropriate level of Delta’s leadership structure, as noted below.
      • ACS users: Expedite services require approval at/above Field Director level
      • IFS users: Expedite services require approval at/above Program Manager level
      • IT users: Expedite services require approval at/above Program Manager level
      • TOC users: Expedite services require approval at/above Director level
        • TOC users: Refer to the “EXPEDITE SHIPPING POLICY” SOP available on DeltaNet for additional details, and specifics for AOG exceptions.
      • All other users: Consult Delta SCM Logistics for department specific expedite guidelines
    • All Non-Delta Shippers
      • All Non-Delta Air Lines shippers should contact their regular Delta commodity/inventory/program manager to obtain the required authorization.
      • Delta's commodity/inventory/program manager will evaluate the request and either deny or authorize the requested expedited service.
      • Shipper must retain a copy of the authorization. Delta reserves the right to audit any/all authorizations without prior notification.
  3. Authorization process:
    • Upon receiving authorization for expedite shipping, shipper must complete the below form in its entirety and click the “submit” button. Failure to do so will result in the expedite service being considered unauthorized, and will subject the shipper to charges as identified above.
  4. Exceptions:
    • Parts/materials shipped for “AOG” aircraft do not require an authorization for expedite shipping.

Shipping Via UPS & FedEx

When shipping a package or document to Delta Air Lines or billing Delta on third (3rd) party basis, you should complete the Air bill as detailed below:

1.    Billing on a Third (3rd) Party Basis:

  • If the charges are to be paid for by Delta Air Lines, mark the airway bill, online bill, or internet ship bill "Bill as 3rd Party Account" and put the appropriate Delta Air Lines Account Number in the blank following "Account Number/Credit Card Number" section of the airway bill.

2.    Shipping Collect to Delta Air Lines:

  • If the shipment is being sent directly to a Delta Air Lines location the charges are to be paid for by Delta Air Lines. Mark the airway bill, online bill, or paper as "COLLECT" and provide appropriate Delta Air Lines Account Number in the blank following "Account Number/Credit Card Number" space

*Only Anthony Kloehs of Delta Air Lines: anthony.kloehs@delta.com is authorized to approve the movement of GSE equipment. He can be contacted at 404-714-6920.

Ground Shipments-Domestic U.S.: Shipment Weight

1.    The bill of lading, online bill, or internet ship bill MUST indicate "Bill 3rd Party Delta Air Lines, Inc.", as instructed previously in Item 13 section one. Delta's Purchase Order # must be included as a reference on the Bill of Lading. All Fedex LTL shipments must be marked "Economy" on the bill of lading. The service level that Delta uses on FedEx LTL is "Economy."

2.    Use of expedite services beyond the pre-approved service options shown below are prohibited unless authorization* is obtained from Delta Air Lines.

*See "Expedite Shipping Policy" for details and instructions.

 

Origin & Destination

All Points in United States

Pre-Approved Service Options

*Only Anthony Kloehs of Delta Air Lines: anthony.kloehs@delta.com is authorized to approve the movement of GSE equipment. He can be contacted at 404-714-6920.

Small Package 0 to 150 lbs

UPS Ground 800-377-4877 x.5601

FOR TECHNICAL OPERATION SHIPMENTS ONLY (TECH OPS)

UPS Ground

FedEx Ground 800-463-3339

ALL BUSINESS UNITS EXCLUDING TECHNICAL OPERATION SHIPMENTS (TECH OPS)

FedEx Continental US Ground

Less Than Truckload SHIPMENT WEIGHTS RANGING (FROM 151 to 7,999 lbs)

FedEx Freight LTL TRANSPORT

Bill of Lading must be marked "Economy"
Coverage: National Call your local terminal or 800- 284-4544 x7356

Benton Express LTL TRANSPORT
Benton Express For shipments between TN, NC, SC, GA, AL, or FL Call your local terminal or 888-423-6866

FedEx Freight – Economy

Benton Express – Standard Service

Expedite Truck (Greater than 150 lbs)

On Time Express
Toll Free: 800-247-6999
Local: 480-634-9190
Main Fax: 480-634-0834

COMAT Logistics
917-747-4050

Contact the TOC shipping department for assistance.

Dry Van Full Truckload (Greater than 8,000 lbs)

Robart Transportation

770-662-5008 x.111 | 800-446-1612 x.111 (PRIMARY CARRIER)

Airline Transportation Specialists

(PRIMARY CARRIER – DL TechOps) 800-884-7299

Standard truckload services pre-approved

Flatbed - Jet Engines, aircraft material

Southern Pride 
800-922-8600 (PRIMARY CARRIER)

Aviation Express 800-548-5961 (SECONDARY CARRIER)

Airline Transportation Specialists 800-884-7299 (BACKUP)

Standard flatbed services pre-approved

Flatbed - Ground Support Equipment*

Airline Transportation Specialists 
(PRIMARY CARRIER) 800-884-7299

Jones Transportation 
800-808-0208 (SECONDARY CARRIER)

Standard flatbed services pre-approved

Domestic Air Shipments

 

Origin & Destination

All Points in United States

Pre-Approved Service Options

*Weight: Greater of DIM Weight or Actual Weight
*DIM Weight: In Inches L x W x H/194 = DIM Weight

Small Package 0 to 150 lbs*

UPS 2nd Day Air 800-742-5877
FOR TECHNICAL OPERATION SHIPMENTS ONLY (TECH OPS)

FedEx Express 800-463-3339
ALL BUSINESS UNITS EXCLUDING TECHNICAL OPERATION SHIPMENTS (TECH OPS)

UPS 2nd Day Air AM
UPS 2nd Day Air
UPS 3 Day Select

FedEx 2 Day
FedEx Express Saver

Heavyweight 151-3,000 lbs* (2 Day Air Only)

Magno International Account # : DELT177ATL
877-460-7447 (PRIMARY CARRIER)

Kuehne & Nagel
800-937-6610 (SECONDARY CARRIER)

2 Day Service – By 5PM


2 Day Service
5 Day Service

HAZMAT

Magno International Account # : DELT177ATL
877-460-7447 (PRIMARY CARRIER)

Kuehne & Nagel
800-937-6610 (SECONDARY CARRIER)

2 Day Service – By 5PM


2 Day Service
5 Day Service

Full Charter Aircraft

Delta Air Lines AOG Front Desk Only

AOG Desk Only

Expedited & NFO

Magno International Account # : DELT177ATL
877-460-7447 (PRIMARY CARRIER)

Kuehne & Nagel
800-937-6610 (SECONDARY CARRIER)
Refer Delta Air Lines

**Requires Authorization**

See Expedite Shipping Policy

International Shipments

 

Origin & Destination

All Points In/Out of the United States and Between Points Outside of North America

Pre-Approved Service Options

*Weight: Greater of DIM Weight or Actual Weight
*DIM Weight: In Inches L x W x H/166 = DIM Weight
**an additional global contact for Kuehne & Nagel is: cliff.fleming@kuehne-nagel.com
**an additional global contact for UPS & UPS Supply Chain is: ahmccormick@ups.com

Small Package 0 to 150 lbs* Per Package

UPS International Economy
Ex US: 800-742-5877
FOR TECHNICAL OPERATION SHIPMENTS ONLY (TECH OPS)

UPS Worldwide Saver (1-3 days)
UPS Worldwide Expedited (2-5 days)
UPS Standard

Small Package 0 to 150 lbs* Per Package

FedEx International Economy
Ex US: 800-463-3339
ALL BUSINESS UNITS EXCLUDING TECHNICAL OPERATION SHIPMENTS (TECH OPS)

FedEx International Economy

Heavyweight 151 to 3,000 lbs*
(2 day Air Only)

Kuehne & Nagel (PRIMARY CARRIER)
Ex US: 800-937-6610 or Local K&N Office

Magno International Account # : DELT177ATL
877-460-7447 (SECONDARY CARRIER; Canada & Mexico)

2 Day Service
5 Day Service

2 Day Service

Ocean Shipments

Kuehne & Nagel Only**
US: 800-937-6610
US: 404-675-2815 or Local K&N Office

Standard Ocean Freight

Customs Clearance

Kuehne & Nagel Only**
US: 800-937-6610
US: 404-675-2815
or Local K&N Office

N/A

Courier Shipments

 

Origin & Destination

Worldwide

Pre-Approved Service Options

*Courier shipments requiring movement by commercial lift are typically subject to the following DIM requirements:

Weight: Greater of DIM Weight or Actual Weight
*Domestic; DIM Weight: In Inches L x W x H/194 = DIM Weight

*International; DIM Weight: In Inches L x W x H/166 = DIM Weight

**an additional global contact for CGL is: dgoozee@cglship.com
**an additional global contact for Sterling is: Steve_Wilson@qintl.com

Worldwide expedite shipments with special handling requirements

(subject to the requirements of international documentation and DG paperwork if applicable)

Concert Group Logistics (CGL)

404-363-0302
Toll Free: 866-362-0302

**Requires Authorization**

See Expedite Shipping Policy

Worldwide expedite shipments with special handling requirements

(subject to the requirements of international documentation and DG paperwork if applicable)

Sterling Courier

North & South America
800-633-6666
703-471-4488

Europe, Middle East and Africa
+44 (0) 20 8757 7555

Asia and Pacific Rim
+65 6542 0070

**Requires Authorization**

See Expedite Shipping Policy

Customs invoice

If a copy of the actual commercial invoice for the transaction is not available at the time of shipping, vendors will be required to provide a pro-forma / World Wide Shipping invoice.

Distribution of customs invoice copies:

1.    Copy affixed to package

2.    "On board" copy attached to Air Waybill/shipping documents

Content Requirements of customs invoices:

1.    Name/address of manufacturer of merchandise

2.    Name/address of distributor, supplier, or repair facility, if different than manufacturer

3.    Name/address of ultimate consignee ("Deliver to" address)

4.    Purchase/service order Number and Buyer name

5.    Complete description of merchandise in English

6.    Manufacturer's part number (include serial# if applicable)

7.    Stock number(s) (if known)

8.    Country of origin (country of manufacture) of each unit*

9.    Quantity of each and unit price

10.  Total Customs value.

11.  Total no. shipping cartons, gross and net weights

12.  Harmonized Tariff Schedule Number

* See Section II for Certification of Origin requirements

Shipment of repaired items requires the following additional information:

1.    Customs value of item(s) prior to repair

2.    Cost or value of repairs for each item (parts + labor costs inclusive)

3.    Total value of item(s) after repairs completed

4.    Repair Affidavit (noting the following) I declare that the articles herein specified are the articles which, in the condition in which they were exported from the U.S., were received by us for the sole purpose of being repaired or altered; that only the repairs or alterations described were performed by us; that the full cost or (when no charge is made) value of such repairs or alterations are correctly stated; and that no substitution whatever has been made to replace any of the articles originally received by us from the owner.



NOTE: A separate standard "Repair Declaration" (see example - Appendix A) may be prepared and attached to the Customs invoice. The repair declaration should include items 1 through 4 above.

  • Contact Kuehne & Nagel for additional assistance:
  • MSP at MSPDL@kuehne-nagel.com fax 507-216-0661,
  • office 651-688-6645
  • DTW at northernborder@kuehne-nagel.com, office 734-946-5200
  • ATL 24 hour AOG at 404-682-4400
  • atlaa.aogdesk@kuehne-nagel.com
  • Routine atlaa.delta@kuehne-nagel.com

Declaration should note whether repairs were performed under warranty or if free of charge for required modifications.

Certification of origin

A. Goods Manufactured in the U.S.

In order to claim "US Goods" on the Customs invoice, Delta must have a separate manufacturer's affidavit on file (for each part, group of parts, or all parts sold by a specific manufacturer). A manufacturer's affidavit is valid indefinitely and must be prepared on manufacturer's official corporate letterhead. The individual involved in directing the shipment is responsible for securing the manufacturer's affidavit.

If the parts were manufactured in the US and are being shipped to the US without having been repaired overseas (see special repaired items requirements above), the Customs invoice should include the following statement: 



I declare that to the best of my knowledge and belief the articles herein specified were exported from the US and that they are returned without having been advanced in value or improved in condition by any process of manufacture or other means.

B. Goods Manufactured in Canada

Shipment valued less than USD $1,000
A separate Certification of Origin is not required if the following statement appears on the Customs invoice: Country of Origin - Canada (or Mexico)

I certify that the goods referenced in this invoice comply with the origin requirements specified for these goods in the North American Free Trade Agreement and that further processing or assembly outside the territories of the parties has not occurred subsequent to processing or assembly in the NAFTA region.

Shipments valued USD $1,000 or more
A NAFTA Certification of Origin for the goods shipped must accompany each shipment (attached to Customs invoice)

C. Goods Manufactured Elsewhere

Unless requested on a case-by-case basis, a separate certification for country of manufacture is not required. Ensure that a "country of origin" is declared on the Customs invoice for each item shipped. Contact Kuehne & Nagel with any questions at 404-682-4400.

Packing slip

All packing slips must include, at minimum:

  • Supplier name, address, telephone number
  • Purchase/Service Order number
  • Manufacturer's part number, quantity ordered, quantity shipped
  • Serial number(s) (if applicable)
  • Bar coded Purchase/Service Order number
  • Multiple package shipments require symbology on packing slips and cartons as supplier technology permits (e.g. 3 of 9)

Purchase order requirements

All purchase order information must include, at minimum:

  • Recipient name
  • Telephone extension
  • Delivery address

Labeling requirements

INCLUDE, at minimum:

  • Identify all multi-pack shipments on the outside of the carton
  • Carton markings to include:
  • Purchase Order number or Service Order number
  • Static sensitive device industry standard marking labels (if applicable)
  • Hazardous/Dangerous goods industry standard marking labels (if applicable)
  • Shelf life limited items must be (individually) labeled with product expiration date, date of manufacture, or date of shipment/receipt (75% or greater shelf life must remain on the product)

Certification requirements

INCLUDE, at minimum:

  • A/C Interior Material-Certification of Conformance - FAR 25.853B
  • Material Safety Data Sheets - Hazardous/Dangerous Goods shipments
  • ATA Spec 106 form, FAA form 8130-3 and/or JAA Form 1 as required

Packaging requirements

INCLUDE: (one or more of the following, at minimum)

  • O-rings, seals, and bearings must be individually packaged and labeled with the manufacturer's part number marked (no staples) and product shelf life limit date.
  • Hazardous/Dangerous Goods must meet DOT performance packaging standards.
  • Product length not to exceed 12 feet unless otherwise specified by the Northwest Airlines Buyer (identify as a special order).

Supplier Shipping Services

**All wood Pallets and containers being sent to Delta, including domestic and international shipments, must comply with the International Standard for Wood Packaging. Any re-crating and palletization must comply with the International Standard for Wood Packaging and will be charged back to the vendor as non-compliance.

INCLUDES:

  • Pallet size: 40" x 48" x 60" (h)
  • Crates / boxes 30" or wider must be suitable for handling with a pallet jack; minimum 4-inch clearance, floor to crate.
shipping guide

Not sure who to ship with? Answer these questions for help.

If service options provided below do not meet shipping needs, refer to Delta's Expedite Shipping Policy

1) What are you shipping?


2) For what Delta business unit is this being shipped?


3) Is this a Domestic or International shipment?


Shipping Method:

 
 
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