To become an authorized agent to sell Delta tickets and services, a travel agency must be first fully accredited with Airlines Reporting Corporation (ARC) or international agents with the International Air Transport Association (IATA). You may contact ARC or IATA directly to obtain country specific accreditation information.
During the accreditation process for both ARC and IATA, agency information is reviewed to determine if the agency is creditworthy and meets guidelines to become an authorized agent. After successfully completing the accreditation process, the agency is provided access for booking and ticketing through their GDS.
In addition to ARC/IATA notification of approval, travel agencies in Canada, California, Florida and New York must request authorization for Delta appointment from Delta directly. A written request on agency letterhead, signed by the owner or manager, along with a copy of the ARC/IATA notification of approval must be submitted to Delta’s Corporate Credit Department. This request may be faxed to (404) 773-2024 or emailed to CorpCredit.Delta@delta.com. Delta Appointment may require an additional guarantee or Letter of Credit, above any required by ARC/IATA, prior to permitting ticketing ability. After successfully completing the accreditation process, the agency is authorized to book/sell Delta tickets and services.
An agent’s ability to sell Delta tickets and services is contingent upon compliance with Delta’s policies and guidelines for bookings, inventory availability, ticketing, refunds, exchanges, tariffs, commission policies, etc. Failure to meet these guidelines, and violations of Delta guidelines, can result in loss of an agency’s ability to sell and ticket on Delta. Delta reserves the right to recover losses associated to agent actions through the various channels available independently or in conjunction with ARC/IATA processes.
Why does Delta require accreditation in addition to the ARC or IATA accreditation?
Delta Air Lines, Inc. maintains appointment standards which are separate from and may be more stringent than those of the ARC or IATA.
Why does Delta require additional security considering that ARC already has a Surety Bond or Letter of Credit?
ARC's requirement covers all carriers’ exposure which may not be adequate to cover Delta's potential exposure.
How does Delta determine if additional security is required and for what amount?
An independent credit evaluation is performed by Delta following receipt of your completed application package. Notification of Delta's decision regarding security requirements is provided as soon as possible following the evaluation.
How do I get a Delta validation plate?
U.S.-based travel agencies that are fully accredited with ARC will automatically receive authorization to sell Delta tickets and services and do not need to request any additional authorization to sell tickets and services from Delta.
In addition to ARC/IATA notification of approval, travel agencies in Canada, California, Florida and New York must request authorization to sell Delta tickets and services from Delta directly. A written request on agency letterhead, signed by the owner or manager, along with a copy of the ARC/IATA notification of approval must be submitted to Delta’s Corporate Credit Department. This request may be faxed to (404) 773-2024 or emailed to CorpCredit.Delta@delta.com.
If my agency appointment is canceled by Delta, can we still book and or ticket reservations?
Cancellation of the agency appointment will prohibit the agency from participating in the sale of Delta air transportation and services, including booking active, passive or claiming Delta segments in any computer reservation system.