Updated: June 21, 2012
For ease and convenience and to better service our mutual customers, travel agents can rebook, reissue or refund tickets for customers whose flights have been affected by weather related events such as storms, floods, earthquakes or hurricanes. Travel Agents may offer assistance provided the customer’s travel meets the weather event Travel Exception Policy, the PNR is properly documented, and the reissue or refund guidelines are met.
Please note some affected itineraries have been proactively rebooked and reissued. In those cases, travel agents must contact Delta for assistance with reissuing these tickets.
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
*Note: Please review the specific Travel Exception Policy Advisory located in Agency News as conditions are subject to change. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.
ATTN TRAVELPORT 1P WORLDSPAN USERS – SEE SPECIFIC PROCDURE BELOW
ALL GDS except WORLDSPAN:
APPLICABLE TO WORLDSPAN 1P USERS ONLY
If applying Rapid Reprice, please use the following procedure:
Do not add the waiver code
**Note: Changes to origin/destination may result in an increase in fare. Any difference in fare between the original ticket and the new ticket must be collected at the time of ticketing.
If a customer’s Delta flight is cancelled due to irregular operations such as weather, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing. PNR / Ticket must be documented as noted below.
Document the PNR with the following OSI message entry:
3OSI DL Refund per XXXXX (Enter weather/event name) / Month Day Year (See advisory for date)
If the ticket has already been reissued by Delta or the ticket is partially used, travel agents may utilize the Travel Agent Weather Event Online Refund form to submit a refund request.
Note: As long as travel meets the weather event advisory guidelines and the PNR is properly documented you do not need to call the Sales Support Centers. Travel Agents must complete the reissue transactions for their customers.