Medallion members receive unlimited Complimentary Upgrades for themselves and a travel companion. The upgrades are booked in R/O inventory, are subject to availability and are valid with most published fares on Delta Air Lines (DL) and Delta-designated Codeshare flights with R/O inventory.
|O||Business/Business Elite Class|
Complimentary Medallion Upgrades are automatically requested for the Medallion member when booking via a DL agent, a travel agency, or delta.com. For detailed program information and an overview of the benefits click on Medallion upgrade benefit.
Upgrades are automatically requested for an eligible PNR (Passenger Name Record) - on applicable flights if all passengers are Medallion level members. The SSR: SSRFQTU, is automatically added when the agency ends the PNR. A coach ticket must be issued for the upgrade to clear. When the upgrade clears, the segment shows HK in R class or O class in the agency PNR.
When reservations are changed, the automated process will request an upgrade for the new eligible flights. However, upgrade clearance is triggered only when the ticket has been reissued. For travel agencies with two step invoicing, a 3-minute delay was built into the upgrade process which allows the agency to complete their transactions before the update clears.
If the elite member does not wish to upgrade, the booking agent must contact DL or refer the customer to delta.com if they do not want the auto upgrade.
Medallion members are entitled to Complimentary Upgrades for one companion per segment when traveling on the same flight.
If a General member companion is traveling, the agency must contact Delta to request the upgrade.
Upgrades are subject to availability and are valid on most published coach fares on Delta, and certain Delta-designated codeshare flights in North America within or between the United States (excluding Hawaii) and:
¹Exceptions apply for this area of travel. See terms and conditions.
Fares not eligible for mileage credit are not eligible for complimentary upgrade.
Changes are governed by the rules of the fare.
Complimentary Medallion Upgrade is only applicable on Delta designated codeshare flights with R/O inventory.