Secure Flight Passenger Data (SFPD) FAQs

How is the SFPD information gathered from a passenger when booking on delta.com or when calling Delta Reservations?

Passengers will be asked to provide their SFPD information via pop-up screens when booking their reservation on delta.com. Travel partners booking via World Agent Direct, will enter the SFPD information via pop-up screens in the same way as delta.com. Passengers who book directly with Delta Reservations will be asked to provide the SPFD directly to the reservation agent.

Where is the SFPD information entered in a reservation booked via GDS?

Full name, Date of Birth and Gender must be entered in the SSR DOC-S. The Redress Number will be accepted in a SSR DOC-O format. Questions on formats should be directed to the applicable GDS.

When is the SFPD data transmitted to the TSA? Since the required information should be received 72 hours prior to flight time, are there any issues with name corrections or new reservations booked less than 72 hours prior to departure?

The SPFD data will be stored in the PNR and will be sent to the TSA at 72 hours prior to flight departure. If a reservation is made within 72 hours before scheduled departure, the data will be sent to the TSA upon completion of the reservation.

Can a passenger name entered in the SSR DOCS field for SFPD differ from the name field in the PNR?

The name you provide when booking your travel is used to perform the watch list matching before a boarding pass is ever issued, so small differences between the passenger's ID and the passenger name printed on the boarding pass, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, or hyphens and apostrophes should not cause a problem for the passenger.

If the name in a SkyMiles profile name differs from the name used for SFPD (matching the valid government issued ID) will mileage credit still be given?

A passenger’s SkyMiles profile name may differ from the name used and entered for SFPD. Mileage credit is not based on the information in the SSRDOCs. Mileage credit will be given based on the name in the Frequent Flyer profile and the FF number. However, Delta recommends that information within SkyMiles profiles be updated to be in sync with government issued identification used for travel and SFPD.

Will Secure Flight affect traveler profiles stored in GDS or self booking tools?

Name information in profiles that will be used in the SSR DOC-S for SFPD should match a passenger’s valid non-expired government issued photo ID used for travel. You should ensure that the name stored in the profile that is transferred in the name field of a PNR matches the name on the passenger’s valid non-expired issued photo ID. Small differences between the passenger's ID and the passenger name printed on the boarding pass, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, or hyphens and apostrophes should not cause a problem for the passenger. Delta recommends that information within customer profiles be updated to be in sync with government issued identification used for travel and SFPD.

What is a Redress Number used for and how can I obtain one?

Passengers who may have a name that is similar to an individual on the watch list and who have been mistakenly matched to a name on the watch list are invited to apply for Redress through DHS TRIP. For more information on the redress process, visit www.dhs.gov/trip Secure Flight uses the results of the Redress process in its watch list matching process, thus preventing future misidentifications.

Do the airlines keep the TSA information as history?

Airlines are required per government regulations to keep the TSA information (to include vetting result and any other messages received from the TSA) within the PNR for the life of that PNR.

What steps or processes are you putting in place if the traveler is unable to print a boarding pass once the required data elements have already been transferred to the TSA?

Secure Flight program is a “behind-the-scenes” watch-list matching process that happens before a passenger arrives at the airport. If a traveler is unable to print a boarding pass, an airport customer service agent will provide assistance as they do today.

Why is Delta stating that travel agents that do not comply with the SFPD program requirements face booking-violation fees?

Delta will be fined by the government for each passenger that is not in compliance with these regulations. Based on the TSA mandate, we have no choice but to ensure all PNRs include the Secure Flight Passenger Data. The fee is an administrative cost to DL for ongoing communication to the agency identifying the non-compliant PNRs, as well as, for the potential cost of the impact to inventory.

How does a travel agent determine which airline’s policies to apply when reviewing this program?

Travel agents need to determine the operating carrier in the itinerary. The operating carrier is required to ensure the passengers’ SFPD has been transmitted to the TSA and ensure compliance. Delta’s policies apply to all DL operated flights.

Why does Delta state that it may cancel PNRs that don’t meet SFPD standards?

As a result of the TSA mandate and the fines assessed by the government, PNRs without the secure flight data will be subject to cancellation. Travel agencies will be given every opportunity to correct deficiencies and ensure compliance.

What should Travel Agents do to assist Delta to ensure full compliance?

Please review all the rules and policies found on Delta's travel agency site. It will also be helpful to work with your ticketing agencies to see that corporate-traveler profiles are updated and direct booking tools are capable of capturing mandatory SFPD data.

Secure Flight Privacy Notice

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

Questions?

For questions concerning the Delta Booking Policy or debit memos issued by Delta please submit questions by email to:  Bookingpolicy.dl@delta.com.

For questions concerning GDS booking entries please contact your GDS provider.

Information added 10/08/2010

 
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