Robotic Inventory Recovery (RIR) Guidelines - Flight Firming

Robotic Inventory Recovery (RIR) is a flight firming tool that monitors and audits passenger name records (PNR’s) to verify ticket status as well audting booked reservations for compliance with ticketing time limits. PNRs with a ticketing time limit will automatically receive documentation, similar to the one below (dates and times will differ):

SPCL-1. RIR AUTO-PROCESS 0655/08AUG - SET 2008 AUG 5
2. PLS ISSUE TKT BY 0655/08AUG OR PNR WILL AUTO XXL
3. PLS NOTE FARE RULES MAY REQUIRE AN EARLIER TKT DTE
4. FAILURE TO TKT BY EARLIER DTE MAY RESULT IN DEBITMEMO

If the PNR is not ticketed within the allotted ticketing time limit (TTL), the reservation will be cancelled and the HX status code will appear in the flight segments. Following the above document, the below remarks will be added to the agency's PNR:

5. RIR CANCEL - 08/08/08 0506
6. DL SEGMENTS XLD PER TTL

All fare classes will be firmed, including first and business cabin bookings. Firming guidelines may supplant published ticketing rules and in certain instances may be more restrictive. Firming guidelines have been tailored to the nature of travel in various regions of the world.

Benefits: 

  • Increased seat availability for customers booking close to the departure date
  • Improved operational performance at the boarding gate by reducing the number of no-show passengers
  • Ability to maintain flight frequencies and customers options through improved revenue opportunities for each flight
  • Ability to ensure a fair and consistent approach is applied across the diverse markets Delta serves 

See below to view the area of travel and firming guidelines:

U.S. Area of Travel | Military & Government| Caribbean | Latin | Transatlantic | Transpacific | Exceptions

U.S. AREA OF TRAVEL

Area of Travel

Booking Classes

Rules

 

For travel within the 50 U.S. and between Canada and the U.S.

A,G,D,I,Z,B,M,S,H,Q,K,L,U,T,X,V,E 

Will receive a ticket time limit one day after booking.

For travel within the 50 U.S. and between Canada and the U.S.
F,J,Y,P,C
  • Reservations made 33 days or more in  advance of travel must ticket 30 days prior to departure
  • Reservations made between 32 and 4 days in advance of travel must ticket 3 days after reservations are made
  • Reservations made 3 days or less in advance of travel must ticket 24 hours after reservations are made

 

Military & Government


Area of Travel

Booking Classes

Rules

 

For travel within the 50 U.S. and between Canada and the U.S.

All

  • Reservations made 72 hours or more in advance of travel must ticket 2 days prior to departure
  • Reservations made between 72 and 48 hours in advance of travel must ticket 6 hours prior to departure
  • Reservations made 48 days or less in advance of travel must ticket 6 hours after reservations are made

CARIBBEAN

Area of Application
(Travel To/From)

Booking Classes

Rules

 

Caribbean (exceptions apply to and from SJU, STX, STT)

Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Miquelon, Montserrat, St Barts, St Kitts, St Kitts-Nevis, St Lucia, St Maarten, St Pierre, St Vincent-The Grenadines, Trinidad-Tobago, Turks-Caicos Islands

M,S,H,Q,K,L,U,T,X,V,E 

  • Reservations made more than 201 days in advance of travel must ticket 170 days before departure
  • Reservations made 200 - 131 days in advance of travel must ticket 30 days after reservation is made
  • Reservations made 130 - 101 days in advance of travel must ticket 14 days after reservation is made
  • Reservations made 100 - 31 days in advance of travel must  ticket 7 days after reservation is made
  • Reservations made 30 - 5 days in advance of travel must ticket 3 days after reservation is made
  • Reservations made 4 days in advance of travel must ticket 24 hours after reservation is made

D,I,Z

  • Reservations made 11 days or more  in advance of travel must ticket 7 days prior to departure
  • Reservations made between 10 and 5 days in advance of travel must ticket 3 days after reservation
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made
  J,C,Y,B
  • Reservations made 8 days or more  in advance of travel must ticket 4 days prior to departure
  • Reservations made between 7 and 5 days in advance of travel must ticket 3 days after reservation
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made

LATIN

Area of Application
(Travel To/From)

Booking Classes

Rules

 

Central America, South America, Mexico (exceptions apply to Georgetown)

M,S,H,Q,K,L,U,T,X,V,E 

  • Reservations made more than 201 days in advance of travel must ticket 170 days before departure
  • Reservations made 200 - 131 days in advance of travel must ticket 30 days after reservation is made
  • Reservations made 130 - 61 days in advance of travel must ticket 14 days after reservation is made
  • Reservations made 60 - 31 days in advance of travel must  ticket 7 days after reservation is made
  • Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first
  • Reservations made 13- 5 days in advance of travel must ticket 3 days after reservation is made
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made

D,I,Z

  • .Reservations made 11 days or more  in advance of travel must ticket 7 days prior to departure
  • Reservations made between10 and 5 days in advance of travel must ticket 3 days after reservation
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made
  J,C,Y,B
  • Reservations made 8 days or more  in advance of travel must ticket 4 days prior to departure
  • Reservations made between 7 and 4 days in advance of travel must ticket 3 days after reservation
  • Reservations made 3 days or less in advance of travel must ticket 24 hours after reservation is made

TRANSATLANTIC

Area of Application
(Travel To/From)

Booking Classes

Rules

 

Africa, Europe, India, Pakistan, Bangladesh,Sri Lanka, Middle East (exceptions apply between US/CA/MX and Mali/Senegal/Ghana/Nigeria/Dubai/Kuwait)

M,S,H,Q,K,L,U,T,X,V,E 

  • Reservations made more than 101 days in advance of travel must ticket 7 days after reservation is made 
  • Reservations made between 100 and 11 days of travel must ticket 3 days after reservation is made
  • Reservations made 10 days or less in advance of travel must ticket 24 hours after reservation is made
Y.B
  • Reservations made more than 11  days of travel must ticket 9 days prior to when reservation is made
  • Reservations made 10 days or less in advance of travel must ticket 24 hours after reservation is made
  Z
  • Reservations made more than 101 days in advance of travel must ticket 93 days prior to departure
  • Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first
  • Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first
  W
  • Reservations made more than 101 days in advance of travel must ticket 93 days prior to departure
  • Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first
  • Reservations made 10 days or less in advance of travel must ticket 1 day after resrvation is made
  J,C,D,I
  • Reservations made more than 11 days of travel must ticket 7 days prior to when reservation is made
  • Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first

TRANSPACIFIC

Area of Application
(Travel To/From)

Booking Classes

Rules

 

Asia (exceptions apply to and from Australia and Japan)

M,S,,H,Q,K,L,U,T,X,V,E 

  • Reservations made more than 201 days in advance of travel must ticket 170 days before departure
  • Reservations made 200 - 131 days in advance of travel must ticket 30 days after reservation is made
  • Reservations made 130 - 61 days in advance of travel must ticket 14 days after reservation is made
  • Reservations made 60 - 31 days in advance of travel must  ticket 7 days after reservation is made
  • Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first
  • Reservations made 13- 5 days in advance of travel must ticket 3 days after reservation is made
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made

D,I,Z

  • Reservations made 11 days or more  in advance of travel must ticket 7 days prior to departure
  • Reservations made between10 and 5 days in advance of travel must ticket 3 days after reservation
  • Reservations made 4 days or less in advance of travel must ticket 24 hours after reservation is made
  J,C,Y,B
  • Reservations made 8 days or more  in advance of travel must ticket 4 days prior to departure
  • Reservations made between 7 and 4 days in advance of travel must ticket 3 days after reservation
  • Reservations made 3 days or less in advance of travel must ticket 24 hours after reservation is made

Exceptions

Important note: It will be be necessary to place an OSI message in those PNRs with the these fare types to prevent the reservation from being canceled. Below is a list of examples:

Agency Discount (AD50 or AD70):     

3OSI DL AP.50AD or 3OSI DL AP.70AD

Charter Add Ons:

3OSI DL CHARTER ADD ONS

DMN Site Inspection:

3OSI DL SITE INSPECTION

DMN Zone Fare:

3OSI DL DMN ZONE

Earned Ticket Certificate:

3OSI DL DMN ETC

Military and Government:

3OSI DL MIL/GOV

Interline Discover America:

3OSI DL VISIT USA

SkyWish:

3OSI DL SKYWISH

   
   
   
   
   
   
 
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