Delta will accept PTAs for travel on Delta mainline and Delta Connection Carriers.
Delta does not accept PTAs plated 006 for travel solely on another airline carrier.
Each PTA issued by Delta Air Lines requires a $100 service charge. This service charge is not subject to any discount and cannot be refunded.
PTA numbers must include all fourteen (14) digits including the check digit. In order to verify whether ticket(s) were issued against a PTA request, you can call Delta's automated VRU at 404-715-5417 for this information.
Refund requests for unused PTAs should be handled as follows:
Delta Air Lines, Inc.
Refunds And Records - Dept 818
Hartsfield Atlanta International Airport
P O Box 20537
Atlanta, GA 30320-2537
For transportation paid by a government travel voucher, Delta Air Lines will pay applicable commissions to travel agents provided a Delta Air Lines segment(s) exists in the itinerary. Please refer to your ARC industry agent's handbook under ticketing for complete instructions regarding government transportation requests.
For government contract fare (YCA/MZ/DCB/DG type) for tickets issued in conjunction with GSA city pair contracts, one of the following will be required:
All standard nonrefundable ticketing rules apply to Delta Air Lines' nonrefundable change policy.
Voluntary changes to the originating flight, then voluntary rerouting (including origin/destination/stopover points) is permitted, provided all applicable fare rules are met and the itinerary must price as follows:
These fares may be applied to any Delta Air Lines published fare within one year of original ticketing date. Valid tickets more than one year old must be processed by Delta Air Lines. For more information on ticket validity, see ticketing rules. The new ticket and each subsequent reissued ticket will be non-refundable and must be noted in the endorsement box. Type I.s. Tkt - e/nonref in the endorsement field.
Note: All tickets must be reissued.
When there are changes to downline or return flights, voluntary rerouting is not permitted. Changes to day/time/connecting point of other than originating flight may be made at any time provided there is no change in origin/destination/stopover points and the change meets minimum/maximum stay provisions. An ASC applies.
A change in co-terminals on a ticket is the equivalent of a change in routing and is not permitted.
The passenger may upgrade to any combinable fare type if the applicable inventory is not available provided there is no change to origin/destination/stop-over points and the change meets the minimum/maximum stay provisions. An ASC and additional collection applies. In the event the passenger is unable to meet the provisions of this fare, the difference between the fare paid and the fare for transportation already used, less the administrative charge, may be applied toward the purchase of a one-way fare.
Note: All tickets must be reissued.
Non-refundable tickets and unticketed PTAs are 100 percent non-refundable. However, an excursion ticket may be refunded upon death of the ticketed passenger (the fee is refundable), but proper documentation is still required.
In order to help expedite prepaid refund requests, you may now fax in a copy of your MCO, following these guidelines:
Delta’s fax number is (404) 714-9465. Only prepaid refund requests can be processed through this number.
You must still call non-refundable fares or other special circumstances into the sales support center at the number you were given.
Once the fax is received the refund should be processed within 5 business days.