Name Correction Policy

Name Correction Policy

In MOST cases, a travel agent can make a minor name correction on a Delta (006) - validated ticket and reissue the ticket without a waiver code; eliminating the need to call Delta Sales Support or Delta Reservations for assistance. The documentation process below may also be used for minor name corrections prior to ticketing.

Travel agents must contact Delta Sales Support or Delta Reservations before making any changes to a PNR for the following situations:

  • Itineraries that include Air France, KLM, Alitalia,Virgin Atlantic or any other offline (other airline) space
  • For travel to/from India
  • Corrections to a customer’s last name that is more than three characters
  • For any other PNR that does not meet the name correction guidelines listed below

Delta Guidelines for Name Correction for Domestic & International Tickets

Travel agents may make a correction to the first or middle name and reissue the ticket without a waiver code providing the following conditions are met:

  • All flights on the ticket must be Delta–operated (including Delta Connection carriers). If the ticket includes flights operated by any other carrier, please contact Delta Sales Support for assistance.
  • Only one reissue for a name correction is allowed per passenger ticket. If the name requires further correction and the ticket needs to be reissued a second time, please contact Delta Sales Support for assistance.

Travel agents may make a correction to the last name and reissue the ticket without a waiver code providing the following conditions are met:

  • All flights on the ticket must be Delta–operated (including Delta Connection carriers). If the ticket includes flights operated by any other carrier, please contact Delta Sales Support for assistance.
  • Only one reissue for a name correction is allowed per passenger ticket. If the name requires further correction and the ticket needs to be reissued a second time, please contact Delta Sales Support for assistance.
  • Corrections to the last name is limited to a maximum of three characters. If a correction to the last name requires more than three characters, please contact Delta Sales Support for assistance.
  • Travel agencies may also make corrections to the last name if:
    • A customer needs to add to the last name without changing the name (e.g. Smith/Elizabeth changed to AndersonSmith/Elizabeth).
    • A customer’s first and last names are inverted on the ticket (e.g. Taylor/Ross should read Ross/Taylor).

Documentation for Name Correction on Both Domestic and International PNRs

For all name corrections, travel agents must add an OSI message to the PNR advising that a name correction has been made: 

OSI DL NAME CORRECTION TO FIRST/MIDDLE NAME ONLY

OSI DL NAME CORRECTION TO 3 LETTERS OF LAST NAME ONLY

OSI DL NAME CORRECTION ADDED SECOND NAME TO LAST NAME

OSI DL NAME CORRECTION FIRST AND LAST NAME INVERTED

Travel Agent Instructions for Ticket Reissue for a Name Correction

Correct the name and reissue the ticket as an even exchange (no other change to flights/dates allowed).  No waiver code is required. The OSI entry must be added to the PNR or the exchange will be subject to a debit memo. 

Secure Flight Passenger Data (SFPD)

If a passenger name has been changed or corrected in a PNR that contains Secure Flight Passenger Data (SFPD) information, the SSR DOCS will be removed from the PNR. It is necessary to enter a new SSR DOCS containing the SFPD for the passenger after the correction to the name has been made.

Examples of When Travel Agents may Make Name Corrections

  1. A customer has a round trip ticket from Salt Lake City to Los Angeles, and all flights are operated by Delta. The customer needs to change their first name from Jim to James to match their government issued ID. A travel agent can make the correction to the first name, enter the required OSI and reissue the ticket; no waiver code is required. 
  2. A customer requests that his middle name be added to the ticket; no correction is needed to the first or last name. A travel agent may add the middle name, enter the required OSI and reissue the ticket; no waiver code is required. 
  3. A ticket is issued in the name of Smith/Robert. The customer calls to say his name is spelled Smythe. The travel agent may correct the last name because only two letters, “y” and “e,” are different from the original spelling (up to three letters may be corrected), enter the required OSI and reissue the ticket; no waiver code is required. 
  4. A ticket is issued in the name of Smith/Elizabeth. The customer advises that her government-issued identification includes her combined last name of Anderson-Smith.  The travel agent may correct the last name to AndersonSmith, enter the required OSI and reissue the ticket.  No waiver code is required because this is an addition to the last name and not a complete change.
  5. The customer’s first and last names are inverted (e.g. Taylor/Ross should be Ross/Taylor) on the ticket.  The travel agent may correct the first and last name, enter the required OSI and reissue the ticket; no waiver code is required.

Examples of When a Travel Agent MUST Contact Sales Support or Delta Reservations for Assistance with a Name Correction

  1. A customer is flying from Atlanta to Amsterdam on a Delta-coded, KLM-operated flight. Since this flight is operated by KLM, the travel agent must contact Sales Support for assistance with a name correction.
  2. A name correction has already been made to the ticket; the travel agent added the customer’s middle name and reissued the ticket.  Now the same customer calls back to correct his first name (e.g., from Tom to Thomas, or Peggy to Margaret).  The travel agent will need to call Delta Sales Support for assistance because the ticket was already reissued once with a name correction.
  3. A customer has a roundtrip ticket to India and wants to correct her first name from Cindy to Cynthia. Because the customer is traveling to/from India, the travel agent must contact Delta Sales Support for assistance.
  4. A customer’s name appears as Mohamed/Leila on the ticket. The customer calls and advises that her last name is spelled Muhammat. A travel agent must contact Delta Sales Support because more than three characters need to be changed to correct the last name.

Questions

Please contact Delta Sales Support or Delta Reservations for assistance.

 
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