Miscellaneous Charge Orders (MCO) - Travel Agency/Residual Value

Travel Agency Issued MCOs - Residual Value

This policy applies to any valid MCO redeemed on or after May 2, 2011.

Travel agencies may issue residual value MCOs for the following:

  1. Ticketed passenger chooses to downgrade prior to departure of originating flight because a new fare has been introduced in the market or a current fare has been reduced; any remaining value less the administrative service fee (ASC) may be placed on an MCO
  2. Customer has a wholly unused 006 ticket and is applying it toward the purchase of a new ticket of lower value; any remaining value less the administrative service fee (ASC) may be placed on an MCO

Residual value MCO Guidelines

  • A residual value MCO is valid for one year and must be exchanged toward the purchase of a 006 ticket within one year of the MCO issue date  
  • If a residual value MCO is applied toward a ticket of lesser value, a subsequent MCO may be issued. This subsequent MCO is valid for one year from issue date. All other MCO rules apply.  
  • MCO is nontransferable; MCO may only be applied toward a new ticket for the passenger named on the MCO. Exception as noted:
    • Corporate Exception – Effective May 2, 2011 - MCOs applied toward a new ticket issued with a valid Delta corporate sales agreement (CSA) may be transferred. Please ensure that the corporate ticket designator which must begin with an “X” or a “C” is entered on the ticket to avoid a debit memo.
  • Travel agency issued MCOs are nontransferable when presented to Delta Reservations or airport ticketing locations.

Issued May 2, 2011

 
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