Effective January 1, 2013
Delta routinely reviews booking activity in order to protect the integrity of their flight schedules, seat inventory, and pricing products. The review has highlighted less than desirable practices by some agencies and subagents related to booking, pricing and ticketing of our products. To minimize losses and deter such abusive practices, we intend to enforce policy specific to inventory abuse, mis-use, and/or rules circumvention.
Delta manages inventory on an origin and destination (O&D) basis. Inventory that is available on a particular segment for one O&D may not be available for other O&Ds including the same segment. Delta’s booking policy prohibits the creation of reservations with the intent to circumvent inventory management controls and/or to obtain inventory for ticket sales which Delta does not intend to offer for the passenger’s actual O&D itinerary.
For example, if a passenger is traveling from DEL to JFK via AMS, agents booking this itinerary must request availability from DEL to JFK and book the 2 segments using one sell entry. Agents may not request DEL to AMS and AMS to JFK separately to obtain access to inventory on either component segment which Delta has chosen not to make available for the DEL to JFK O&D.
Agents engaging in circumvention of Delta inventory controls will be held accountable for these violations. Effective January 1st, Delta Air Lines will debit agencies $600 per direction per passenger for any PNR with a booking violation on Delta. Delta reserves the right to take all appropriate actions, including without limitation the issuance of a debit memo for penalty amount and/or termination of the agency’s authority to issue Delta travel documents. Ticketing agencies will be held responsible for bookings in violation of this policy made by agents, employees, sub-agents, or outside agents working through the ticketing agency.
Delta reserves the right to enforce booking violations on Air France, KLM or Alitalia inventory ticketed within Mexico, Colombia, Ecuador, Brazil, Chile, Panama and Suriname on Delta ticket stock.