Electronic Reservation Service Provider (ERSP) - Delta's Internet Policy Guidelines

The following is a summary of Delta Air Lines' policies and commission structure for tickets issued for travel on Delta against a booking made via the Internet, world wide web or similar communication networks (collectively, the "Internet"), by Delta appointed agents in the United States, Puerto Rico, and the U.S. Virgin Islands.

Effective at 2:00pm EST on March 14, 2002, Delta will no longer pay base commissions for tickets purchased in the United States (including Puerto Rico and the U.S. Virgin Islands) and Canada for travel to/from all worldwide destinations. This includes any bookings made via the Internet.

Delta appointed travel agencies and any other service providers utilizing an Internet booking service must obtain an Electronic Reservation Service Provider (ERSP) identification number from the Airline Reporting Corporation (ARC) and provide this number to Delta and the agent’s CRS Company. In addition, Delta appointed agencies issuing tickets for one or more Internet entities which provide access to Delta schedules, fares and seat availability via the Internet, are responsible to ensure that such entities register as an ERSP with ARC. All Internet bookings made on Delta via the Internet must be identified with an ERSP number at time of booking and ticketing.

Delta appointed agents and any other service providers that have established an Internet booking site must provide an ERSP identification number(s) to Delta (for agent and all entities for which agent provides ticketing) no later than 30 days following the issuance of tickets for bookings made via the Internet. An application Form Number 691 may be obtained directly from the ARC Website at http://www.arccorp.com/catalog.htm or by using ARC’s FAX Service at (800) 811-1608. The ERSP identification number(s) should be sent to Delta via email at 752ERSP@delta.com. Please include in your email your agency name / phone number / ARC Number / CRS provider / Pseudo city code / Website address / and Online Service Provider.

In addition, Delta has published rules that apply to all Delta appointed agencies which offer its customers access to Delta's schedules, fares, seat information and seat inventory through the Internet (whether directly or as a ticketing agent for a third party entity). Delta appointed agents shall ensure that any Internet provider for which agent is the ticketing entity adheres to Delta's rules for Internet practices as published in the ARC Carrier Reservations Matrix. The ARC matrix (Form Number 692) may be viewed at the ARC Website at http://www.arccorp.com/catalog.htm or obtained through ARC's FAX service. The following is a summary of certain Delta booking requirements for Internet providers:

  • Immediate Ticketing: All consumer based Internet providers shall provide immediate ticketing. This means the ticketing function is performed at the time of the booking and both ticketing instructions and payment information are produced and collected during the same session and passed on to the ticketing entity for immediate ticketing.
  • Maximum Segments per PNR: Delta permits a maximum of (6) six segments per PNR.
  • Multiple Seat Sales per PNR: Delta permits a maximum of (4) four seats per segment that can be sold in a single PNR on a system-wide basis.
  • Maximum Passengers per PNR: Delta permits a maximum of (4) four passengers per PNR.
  • Reservation to Ticketing Match: The ERSP's system(s) should be capable of matching bookings to ticket issuance.

All Delta appointed agents must ensure that bookings made via the Internet comply with Delta's established CRS booking policies indexed in Delta's Electronic Travel Agent Handbook under the title "CRS Fees (Booking Policy)".


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