Electronic Miscellaneous Document – Standalone (EMD-S)

Electronic Miscellaneous Document – Standalone (EMD-S)

               

What is an Electronic Miscellaneous Document

Background

DL EMD-S Products and Activation Plan for BSP Agencies     

EMD-S Implementation Timeline

Delta Contact Information

EMD-S Implementation Summary

Travel Agencies Reporting Through ARC                                        

Resources

Travel Agency Q & A   

 

 Please note: The information below applies to travel agencies that settle through BSP.
Travel agencies that report through ARC may continue to issue MCO documents for certain Delta services and fees.

What is an Electronic Miscellaneous Document (EMD)

The Electronic Miscellaneous Document (EMD) is the industry standard document for fulfillment of Optional Services.  It is also the replacement document for all existing miscellaneous documents such as MCO, MPD, tour order, etc., for travel agencies that participate in the IATA Billing and Settlement Plan (BSP).

There are two types of EMDs, Electronic Miscellaneous Document-Standalone (EMD-S) and Electronic Miscellaneous Document-Associated (EMD-A).

The EMD-A is the industry standard designation for an EMD that is automatically associated to a specific flight coupon on an electronic ticket.

The EMD-S is the industry standard designation of an EMD that is issued as a standalone service/fee and not automatically associated to a specific flight coupon on an electronic ticket.

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Background

EMD implementation is part of an IATA Simplifying the Business program called e-services, endorsed by IATA Board of Governors.

Since 2009, IATA Board of Governors endorsed the replacement in IATA BSP (for GDS agents sales) of current Virtual Miscellaneous Charge Orders (vMCO) and Virtual Miscellaneous Multi-purpose Documents (vMPD) at the end of 2013 by 100% EMD. This means that starting 2014, vMCO and vMPD should not be processed anymore by IATA BSP. At the beginning of November 2013, IATA confirmed the sunset of vMCO documents in January 2014 and announced a delay to sunset the vMPD until November 2014. vMCO documents have been removed from IATA BSP as of January 2014, and vMPD documents have been removed from IATA BSP as of June 30, 2014.

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Delta EMD-S Products and Activation Plan for BSP Agencies

BSP travel agencies may begin using Delta’s Electronic Miscellaneous Document-Standalone (EMD-S) for the following Delta services and fees:

  • Change Fee
  • Cancellation Fee
  • Group Deposit
  • Residual Value Certificate

In the event a GDS does not prepopulate the GDS mask with the appropriate transaction code, please use the following transaction codes:

Change Fee

Code 992

Cancellation Fee

Code 995

Group Deposit

Code 997

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EMD-S Implementation Timeline

  • The EMD-S product implementation timeline varies based on GDS, location and transactions.

  • If Delta offers the EMD-S product in an agency’s  BSP region and GDS, agencies should use their own systems to issue documents for change fees, cancellation fees and group deposits transactions.  There is no need to contact Delta for these transaction types.

  • If the EMD-S product is not available in an agency’s  BSP region, for a GDS and/or for a specific transaction, travel agents must contact Delta to process the EMD transaction.

  • Effective November 1, 2014, IATA BSPLink will no longer provide the ability to issue vMPD documents. Electronic Miscellaneous Document-Standalone (EMD-S) is now required for all locations.

  • Travel agents must contact Delta for all Residual Value transactions regardless of whether or not the EMD-S document is available in their region or GDS.

BSP agencies may process the following transactions, with the exception of the Residual Value, once their hosted GDS is activated:

   

EMD-S Transactions Types

GDS

Activation Date1

Change Fee

Cancellation Fee

Group Deposit

Residual Value4

- Refundable Balance
<and>

- Non-Refundable Balance

Sabre
 

Activated 8/21/14
 

       

Apollo, Axess,

Galileo,

 Worldspan

Activated 8/27/14

Y

Y

Y

See note 5 below

Abacus, Infini,
 

Activated
 9/3/14
 

Y

Y

Y

See note 5 below

Amadeus

9/11/14

See note 5 below

Topas

Topas is migrating to Amadeus.  Amadeus activation dates will apply.

FareLogix ,

TravelSky

See note 2 below

See note 3 below

Notes

Comment

2 TravelSky and Farelogix activation targeted between June 30, 2014 and October 30, 2014.  Exact dates will be communicated by Delta and the GDS at a later date

3

Must contact a Delta representative to issue “all” EMD transaction types listed

4

Residual Value will be available mid-2015

5

Refundable Balance = Refundable Fare exchanged with a remaining value

Non-Refundable Fare = For conditions such as downgrades, fare rule allowances and contractual agreements that allow residual value from a non-refundable fare.

Y

Yes - Available for Delta participating BSP locations. 
Note:  ARC locations will not have access to Delta EMD transactions at this time.

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Delta Contact Information

Please contact Delta Reservations at 404-715-2926 regarding the processing of EMD-S transactions if:

  • Your GDS has not implemented EMD-S
  • For all Residual Value Transactions

Travel agents who normally contact Delta Sales Support or a local Delta support office should continue to do so.

Please provide the following information when contacting Delta:

  • Customer Name as shown on the ticket (or Group Name for Group Deposit)
  • Transaction Type:
    • Change Fee
    • Cancellation Fee
    • Group Deposit
    • Residual value - Refundable Fare
    • Residual value -  Non- Refundable Fare
  • Agency IATA number
  • Amount to be collected (provide currency if not USD)
  • Credit Card number and expiration date
  • “Issued in connection with” ticket number
  • Email address where receipt/confirmation should be sent
  • Name of Group for Group deposits

For all other questions, please contact Delta Sales Support or your local Delta Reservation office for assistance.

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EMD-S Implementation Summary

  • The EMD-S product implementation timeline varies based on GDS, location and transactions (see chart above for details).

  • For more information regarding the industry progress of EMD-S implementation, please visit http://www.iata.org/whatwedo/airline-distribution/e-services/Pages/index.aspx. For other inquires please log on to IATA Customer Portal .

  • If Delta offers the EMD-S product in your BSP region and your GDS has implemented access to the document, agencies should use their own systems to issue documents for change fees, cancellation fees and group deposits transactions.  There is no need to contact Delta for these transaction types.

  • If the EMD-S product is not available through your GDS and/or for a specific transaction, travel agents must contact Delta to process the EMD transaction.

  • Travel agents must contact Delta for all Residual Value transactions even if the EMD-S document is available in your region and/or available to issue through the GDS.

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 Travel Agencies Reporting Through ARC

Travel agencies that report through ARC are not affected by the IATA mandate and may continue to issue MCO documents for certain Delta services and fees.

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Resources

For questions regarding the issuance of an EMD-S, travel agencies may contact their GDS help desk or the BSPLink help desk for assistance.

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Travel Agency Q & A

Q1: What does EMD-S mean?              

Answer:  “Electronic Miscellaneous Document-Standalone”.  This is the industry standard designation of an EMD, issued as a standalone service/fee, and not automatically associated to a specific flight coupon on an electronic ticket.      

Q2:  When I issue a Delta EMD-S from my GDS for a change fee or cancellation fee, will Delta’s audit system know which ticket the fee was collected for?              

Answer:  Yes, agencies are required to enter the “Issued in Connection with” field in the EMD
screen.  This will ensure all accounting/audit systems cross-reference the transactions.

Q3: When can I start using Delta’s new EMD-S products using the GDS?             

Answer:  All products (except Residual Value) will be available as soon as your host GDS is activated (Please refer to Delta’s EMD-S Products and Activation chart above).

Q4: Why do I need to call Delta to issue a “Refundable or Non-Refundable Balance Residual Value” document?

Answer:  Industry Standard “Residual Value” processing for Delta is targeted to be available   mid-2015.  Agencies are requested to complete the reissue/exchange of the ticket, and if a residual value is due to the customer, contact Delta to issue the “standalone” Residual Value document.

Q5: Will my agency have access and the ability to consume the “Refundable or Non-Refundable Balance Residual Value” document Delta issued?

Answer:  No, the customer named on the document can call Delta Air Lines to make reservations and use the value toward the purchase of another ticket or have the money refunded back to the original form of payment.

Q6: Are agencies required to call Delta to assist any/all of these transactions?

Answer:  No.  If Delta offers the EMD-S product in your BSP region for:  change fees, cancellation fees and group deposits, agencies may use their own systems.  There is no need to contact Delta for these transaction types.

Q7: Will the agency and/or customer receive a receipt for payment for any Delta issued fees/services?

Answer:  Yes, the agency can provide an email address, for the agency and/or customer, and Delta will send the payment confirmation via an email receipt.

Q8: What information does the agency need to provide to Delta to support the Delta issued transactions?

Answer:

  • Customer Name as shown on the ticket (or Group Name for Group Deposit)
  • Transaction Type:
  • Change Fee
  • Cancellation Fee
  • Group Deposit
  • Residual value - Refundable Fare
  • Residual value -  Non- Refundable Fare
  • Agency IATA number
  • Amount to be collected (provide currency if not USD)
  • Credit Card number and expiration date
  • “Issued in connection with” ticket number
  • Email address where receipt/confirmation should be sent
  • Name of Group for Group deposits

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