The Delta SPRK Booking Agent is a new platform that will allow travel agencies search functionality by offering more informed purchase decisions based on the quality and appeal of Delta travel products, rather than simply price alone. It is an intuitive, web-based booking engine designed specifically for travel agents that features a convenient, easy-to-use agent interface requiring little or no training. Furthermore, it will provide another source for the travel agency community to access Delta’s fares and other products and services, in addition to the legacy Global Distribution Systems with whom Delta currently participates.
When it comes to the distribution of our products and services, Delta is committed to introducing new and advanced technologies that offer choice.
The Delta SPRK Booking Agent will allow ARC accredited travel agents to:
Additional features available on the new booking engine will include:
Initially, the Delta SPRK Booking Agent will offer ARC settlement for travel agencies in the U.S., Puerto Rico and the U.S. Virgin Islands exclusively.
A Demo Video is available to view to help with the familiarization of the new Delta SPRK Booking Agent functionality.
If interested in registering to use the Delta SPRK Booking Agent, please email SFASupport.firstname.lastname@example.org with your agency name, ARC number and a point of contact and a Delta representative will provide you with enrollment information.
A. A demo video and reference material are available for your review on the Delta SPRK Booking Agent Resource Center. This information will give you more detail on available Delta SPRK Booking Agent functionality.
A. No, there is no charge for booking or ticketing a reservation through the Delta SPRK Booking Agent.
A. Reservations made and tickets issued using the Delta SPRK Booking Agent will be identified and counted toward the thresholds in your agreement.
A. Yes, travel agents can pre-assign seats including preferred seats, as well as sell Delta Economy Comfort Seats and make changes to seat assignments for reservations made using the Delta SPRK Booking Agent.
A. Yes, tickets can be voided, refunded or reissued (per the fare rule) using the Delta SPRK Booking Agent or by contacting Delta Reservations.
A. No, at this time there are no specific fare offerings.
A. Delta, KLM and Air France-operated flights, as well as all Delta-coded flights, will be available on the Delta SPRK Booking Agent. Alitalia inventory is not currently available.
A. No, for security reasons, you will not be able to display a reservation made through the Delta SPRK Booking Agent in another GDS.
A. Yes, Delta Reservations may make changes to the reservation based on the rules of the fare purchased.
A. The Delta SPRK Booking Agent is ARC; therefore SPRK users follow the same process that is used today with ARC. The current implementation is for Agencies settling through ARC. Agencies settling through BSP will not be included in this implementation.
Initially, only ARC accredited travel agencies will have access to the Delta SPRK Booking Agent, so ARC accredited travel agents will see those tickets on their IAR report.
A. No, Delta Vacations are not available through the Delta SPRK Booking Agent.
A. The following browsers support Delta’s SPRK Booking Agent: