Delta SPRK Booking Agent - FAQs

The Delta SPRK Booking Agent is a new platform that will allow travel agencies search functionality by offering more informed purchase decisions based on the quality and appeal of Delta travel products, rather than simply price alone. It is an intuitive, web-based booking engine designed specifically for travel agents that features a convenient, easy-to-use agent interface requiring little or no training.  Furthermore, it will provide another source for the travel agency community to access Delta’s fares and other products and services, in addition to the legacy Global Distribution Systems with whom Delta currently participates.

When it comes to the distribution of our products and services, Delta is committed to introducing new and advanced technologies that offer choice.

Features of the Booking Agent

The Delta SPRK Booking Agent will allow ARC accredited travel agents to:

  • Shop
  • Price
  • Book
  • Ticket
  • Change
  • Cancel
  • Exchange
  • Void
  • Refund
  • Assign Seats
  • Sell Economy Comfort on PNRs created through the SPRK Booking Agent
  • Sell Branded Fares (includes De-Contented Fares)

Additional features available on the new booking engine will include:

  • Delta, KLM and Air France operated flights, as well as Delta-coded flights
  • Access to published and private fares
  • Bookings made on Delta SPRK Booking Agent will count toward any thresholds established under your sales agreement with Delta
  • Redemption of MCOs, bonus commission certificates, eNCI upgrade certificates and credit vouchers

Initially, the Delta SPRK Booking Agent will offer ARC settlement for travel agencies in the U.S., Puerto Rico and the U.S. Virgin Islands exclusively. 

Demo Video

A Demo Video is available to view to help with the familiarization of the new Delta SPRK Booking Agent functionality.

If interested in registering to use the Delta SPRK Booking Agent, please email SFASupport.delta@delta.com with your agency name, ARC number and a point of contact and a Delta representative will provide you with enrollment information.

Frequently Asked Questions

Q.   How can I learn more about the Delta SPRK Booking Agent?

A.   A demo video and reference material are available for your review on the Delta SPRK Booking Agent Resource Center. This information will give you more detail on available Delta SPRK Booking Agent functionality.

Q.   Is there a charge to my Agency if I book through the Delta SPRK Booking Agent?

A.   No, there is no charge for booking or ticketing a reservation through the Delta SPRK Booking Agent. 

Q.   Will bookings made and tickets issued through the Delta SPRK Booking Agent count toward any thresholds established under my sales agreement with Delta?

A.   Reservations made and tickets issued using the Delta SPRK Booking Agent will be identified and counted toward the thresholds in your agreement.

Q.   Will travel agents have the ability to assign seats for reservations booked via Delta SPRK Booking Agent?

A.   Yes, travel agents can pre-assign seats including preferred seats, as well as sell Delta Economy Comfort Seats and make changes to seat assignments for reservations made using the Delta SPRK Booking Agent.

Q.   Can tickets booked using the Delta SPRK Booking Agent be refunded or reissued?

A.   Yes, tickets can be voided, refunded or reissued (per the fare rule) using the Delta SPRK Booking Agent or by contacting Delta Reservations.

Q.   Are there “Special Fares” offered thru SPRK Agent that I won’t see in my GDS?

A.   No, at this time there are no specific fare offerings.

Q.   With which airlines will I be able to book tickets on?

A.   Delta, KLM and Air France-operated flights, as well as all Delta-coded flights, will be available on the Delta SPRK Booking Agent.  Alitalia inventory is not currently available.

Q.   Will travel agents be able to display a PNR made using the Delta SPRK Booking Agent in their GDS and make changes to that reservation?

A.   No, for security reasons, you will not be able to display a reservation made through the Delta SPRK Booking Agent in another GDS.

Q.   Will Delta Reservations be able to make changes to reservations made through the Delta SPRK Booking Agent?

A.   Yes, Delta Reservations may make changes to the reservation based on the rules of the fare purchased.

Q.   Is the reporting process through ARC/IATA the same for tickets purchased through the Delta SPRK Booking Agent, and will I see those tickets on my IAR Report?

A.   The Delta SPRK Booking Agent is ARC; therefore SPRK users follow the same process that is used today with ARC.  The current implementation is for Agencies settling through ARC.  Agencies settling through BSP will not be included in this implementation.

Initially, only ARC accredited travel agencies will have access to the Delta SPRK Booking Agent, so ARC accredited travel agents will see those tickets on their IAR report.

Q.   Can I book Delta Vacations through the Delta SPRK Booking Agent?

A.   No, Delta Vacations are not available through the Delta SPRK Booking Agent.

TECHNICAL QUESTIONS - SUPPORT

 

Q.   What browsers does SPRK support? 

A.   The following browsers support Delta’s SPRK Booking Agent:

  • Microsoft IE version 7.0 or higher
  • Mozilla Firefox 2.0 or greater
  • Apple Safari
  • Google Chrome
 
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