Delta Queues -PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights

Delta Queues -PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights        

Delta provides queues for travel agencies to request assistance with PNR Discrepancies, seat request synchronization and Child Meal requests on a Delta-marketed, KL or AF-operated flight. Information and queues are provided below. Once a request is queued, travel agents should allow at least 24 hours for a response.

PNR Documentation Required Prior to Queuing

In order to help process PNR discrepancies, seat synchronization requests, or requests for a Child Meal on a DL*/AF or KL-operated flight, Delta requires travel agents to put a comment in the phone field or remarks field of the PNR to explain what assistance is needed. For example:

ATTN DL, please advise DL record locator for all flights

ATTN DL, have changed return flights and need DL acknowledgement

ATTN DL, please assign seats for JFKAMS flight

ATTN DL, please assist with CHML request

Travel agents should never use an OSI or an SSR for these comments. Please contact your GDS help desk if you need assistance with GDS specific entries to enter a comment in a phone field or remarks field.  For any additional questions, please contact Delta/KLM Sales Support or Delta Reservations for assistance.

PNR Discrepancy

Example: Record locator or itinerary change synchronization

GDS

 

Delta Queue

Amadeus

 

QE/ATLDL1103/50

Apollo

 

QEP/QAA/90

Galileo

 

QEB/XDL/90

Sabre

Travel within 48 hours

QP/QDL150/11

 

Travel outside 48 hours

QP/QDL151/11

Worldspan         

 

QEP/DL0/2*C1

Seat Request Issues

Example: Synchronizing agency seat requests

GDS

 

Delta Queue

Amadeus

 

QE/ATLDL1103/51

Apollo

 

QEP/QAA/91

Galileo

 

QEB/XDL/91

Sabre

 

QP/QDL152/11

Worldspan         

 

QEP/DL0/2*C1

Requests for a Child Meal (CHML) on a Delta-marketed, AF or KL-operated flight

Travel agents must remember to enter the required SSR information - SSR CHLD and SSR CHML - to request a Child Meal for a DL* AF/KL-operated flight.

GDS

 

Delta Queue

Amadeus

 

QE/ATLDL1103/50

Apollo

 

QEP/QAA/90

Galileo

 

QEB/XDL/90

Sabre

Travel within 48 hours

QP/QDL150/11

 

Travel outside 48 hours

QP/QDL151/11

Worldspan         

 

QEP/DL0/2*C1

 
close
close
close
2014-10-28
 
 
 
 
RECENT
SAVED
 
2014-11-28

(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on delta.com and EARN MILES!*
*Terms Apply
2014-11-28

(Including Discount & Loyalty Programs)
Book on delta.com and EARN MILES!*
*Terms Apply
 
close
OR
close
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
close
i'm content
close

 Find Answers



Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call

  @DeltaAssist

 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us


 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:
@DeltaAssist


For ideas, inspiration, or just to say hi:
@Delta
@DeltaVacations