Delta Automation Service Center and Global Ticketing Support Queues

The queues below are worked by Delta’s Automation Service Center. Please contact Delta/KLM Sales Support or Reservations if you have any questions.

  • Matches Delta and Amadeus PNRs to other GDS systems
  • Provides Delta record locators to other GDS systems
  • Synchronizes agency seat requests

Once a request is queued, travel agents should allow at least 24 hours for a response. The service center hours of operation are Monday through Friday, 8 a.m. – 4 p.m. Central Time.   

In order to help process PNR discrepancies or seat request synchronizations, Delta is asking the travel agent to put a comment in the phone field or remarks field of the PNR to explain what assistance is needed. For example:

Attn DL, please advise DL record locator for all flights

Attn DL, have changed return flights and need DL acknowledgement

Attn DL, please assign seats for JFKAMS flight

Travel agents should never use an OSI or an SSR for these comments. Please contact your GDS help desk if you need assistance with GDS specific entries to enter a comment in a phone field or remarks field.  

Automation Desk GDS Queues

Sabre

 

Queue PNR to Delta

PNR discrepancies within 48 hours

QP/QDL150/11

PNR discrepancies beyond 48 hours

QP/QDL151/11

Seats issues

QP/QDL152/11

Apollo

 

Queue PNR to Delta

PNR discrepancies

QEP/QAA/90

Seat issues

QEP/QAA/91

Galileo

 

Queue PNR to Delta

PNR discrepancies

QEP/XDL/90

Seat issues

QEP/XDL/91

Worldspan

 

Queue PNR to Delta

PNR discrepancies and seat issues

QEP/DL0/2*C1

Amadeus

 

Queue PNR to Delta

PNR discrepancies

QE/ATLDL1103/50

Seat issues

QE/ATLDL1103/51

Travel agents should use Delta’s Global Ticketing Support (GTS) Queues below to request a fare quote.

Global Ticketing Support (GTS) GDS Queues

Sabre   

If requesting Phase IV pricing agency, create a ticket recordshell

 

Queue PNR to Delta

Ticketing beyond 48 hours

QP/QDL90/135

Ticketing within 48 hours

QP/QDL95/135

Questions on previously fared PNRs

QP/QDL100/135

If requesting a fare quote in remarks

 

Queue PNR to Delta

Ticketing beyond 48 hours

QP/QDL90/04

Ticketing within 48 hours

QP/QDL95/04

Questions on previously fared PNRs

QP/QDL100/04

Apollo

 

Queue PNR to Delta

Ticketing beyond 48 hours

QEP/QAA/5

Ticketing within 48 hours

QEP/QAA/6

Questions on previously fared PNRs

QEP/QAA/7

Galileo

 

Queue PNR to Delta

Ticketing beyond 48 hours

QEP/XDL/5

Ticketing within 48 hours

QEP/XDL/6

Questions on previously fared PNRs

QEP/XDL/7

Worldspan

 

Queue PNR to Delta

Ticketing beyond 48 hours

QEP/DL0/19*C1

Ticketing within 48 hours

QEP/DL0/19*C0

Questions on previously fared PNRs

QEP/DL0/19*C2

Amadeus

 

Queue PNR to Delta

Ticketing beyond 48 hours

QE/ATLDL1103/5C40

Ticketing within 48 hours

QE/ATLDL1103/5C41

Questions on previously fared PNRs

QE/ATLDL1103/5C42

 
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