Debit Memo Policies and Fees

All tickets issued for travel on Delta must comply with Delta’s applicable contract of carriage, and with all applicable fare rules. Failure to comply with these rules, with Delta’s instructions (including all guidelines posted on Delta's agency website), or with any other provision of the ARC Agent Reporting Agreement or the applicable IATA Passenger Sales Agency Agreement, may result in the issuance of a debit memo to the agency for the amount of loss incurred by Delta as a result.

In addition, on September 1, 2009, Delta implemented the following fee schedule for the following specific categories of rule violations:

Delta Fee Schedule 

Fee Scenario

Description

Fee Amount (USD Equiv)

Fee Level

Duplicate Usage

Agency action resulting in duplicate usage – flown, refund, exchange.

$ 75.00

Ticket

Insufficient Information

Ticketing requirements not respected. Ticket missing ticket designator, program number, INTL ticket number, etc.

$ 75.00

Ticket

Late Reported Ticket

Ticket reported outside appropriate time frame.

$ 75.00

Ticket

Unreported Sale

Agency fails to remit on sales report or incomplete void.

$100.00

Ticket

Abuse/Fraudulent Ticketing

Ticketing
Agency actions facilitate abuse and/or fraud.

$100.00

Ticket

No segments DL/KL/AF

Ticketing 006 without any segments on DL, KL, AF.

$ 75.00

Ticket

ACM Requested after ADM paid

ADM paid and closed prior to request for consideration.

$ 75.00

Memo/ticket

Reinstate Ticketing Ability

Agency ticketing inhibited; Agency requests release.

$150.00

Agency

Termination Reinstatement

Agency appointment terminated; Agency requests reappointment.

$500.00

Agency

Rejected Credit Card Charge

Charge rejected as invalid or unbilled due to incomplete information.

$100.00

Ticket

Manual Document Processing

Agency request for manual handling of documents.

$100.00

Document

Manual Exchange Processing

Agency request for manual handling of documents.

$100.00

Ticket

Sales Summary Adjustments

Agency request for ACM for sales reporting omission.

$ 75.00

Memo/Ticket

Unpaid GTRs

Manual Billing of GTR not processed.

$100.00

Ticket

Travel agencies can pay debit memos issued by Delta through ARC Memo Manager or directly to the Delta agency collection department. Payments should be mailed to:

Delta Air Lines

Dept. 816

P.O. Box 10159

Atlanta, Georgia 30320

For questions concerning the Delta Fee Policy please refer to www.delta.com/agency or submit questions by email to Collections.Delta@delta.com.

For additional information on ARC policies and procedures, visit arccorp.com.

Delta Debit Memo Policy

Please review Delta's Debit Memo Policy as it relates to the Sales Audit process and the related process of sending and settling ADM's.

 
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