Delta Air Lines provide all passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it.
Delta’s Complaint Resolution Officials (CRO) have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations and are available at all airport locations. Customers can request the assistance of a CRO through our customer service personnel. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.
To learn more, download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format.
If you would like to obtain a copy of 14 CFR Part 382 in an accessible format, you can contact the US Department of Transportation
Review Delta's accessibility & assistance features that are available for our customer's with disabilities at the airport and onboard our airplanes.
For special needs requests, Delta requires a 48 hours advance notice and at least one hour advance check-in on the day of departure if the customer:
Keep in mind that security screening and pre-boarding processes are likely to require more than an hour advance check-in.
Delta may require a customer to present a medical certificate from a doctor. Please advise if a customer has any one of the following conditions:
If any of these conditions occur, obtain a medical certificate dated within ten days of the flight from a certified medical doctor as follows:
Delta accommodates any request for seating that helps manage a disability. It is our responsibility to provide customers with a disability an applicable seat assignment in advance. Additional accommodation may be made for:
To request a specific disability seat assignment, contact Delta’s Global Service Center (GSC) at 800-325-0678.
Delta welcomes service animals in the aircraft cabin, such as dogs and monkeys trained to assist passengers with mobility, visual, or hearing disabilities.
A service animal must be in the floor space where the passenger sits and may not get in the way of an aisle or any area that needs to remain clear for emergencies. (no exit row seating available.)
Some locations (Hawaii, Great Britain, etc.) have quarantine laws for animals, or restrictions for animals to enter the country. See Health Requirements for more information.
Pregnant women do not need a medical certificate to travel. However, keep in mind that ticket change fees and penalties aren't waived for pregnancy.
If a customer is traveling after her eighth month, it's a good idea to check with a doctor to be sure it will be ok to travel.
If you have a customer that has a peanut allergy, please contact Delta Sales Support or Delta Reservations in advance to have the peanut allergy information noted in the customer’s PNR.
When Delta is notified that a customer has a peanut allergy, we’ll refrain from serving peanuts and peanut products onboard the flight. We'll also advise cabin service to board additional non-peanut snacks, which will allow flight attendants to serve these snack items to everyone onboard.
On the day of travel, customers should notify the airport gate agent of the peanut allergy, if they would like to requests to pre-board and cleanse the immediate seating area.
Unfortunately, even with all the above precautions, we still can't guarantee that the flight will be completely peanut-free.
Note: Delta Connection Carriers do not accept incubators, oxygen, respirators, ventilators, or on board wheelchairs.
For additional information on Special Travel needs visit the Special Needs FAQ.
Visit AgentConnect.biz for information about all of the special assistance services available for customer's with disabilities.
Visit alitalia.com to get information about the programs available for customer's traveling with disabilities.