Group Travel

 

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Delta offers discounts to 10 or more people traveling on the same itinerary. Use our group travel request form to contact a Delta Group Representative today to hear more about our group policies, or call 800-532-4777 for Domestic travel and  800-337-4777 for International travel. The Delta Group and Specialty Sales Center is open Mon - Fri 8 a.m. - 8 p.m. EST.   

For information about Air France and KLM Group reservations, visit AgentConnect.biz.

For information about Alitalia Group reservations, please contact your local Alitalia Reservation Center.

Travel Within the United States and To/From Canada

Category

Guidelines

Minimum Requirement

10 or more passengers; all passengers in a group must have at least one common flight segment.

Maximum Group Capacity

Capacity restrictions will apply and may vary by city and date.

Group Fares

Group discounts are offered; discounts vary.  No Children’s or Senior discounts are offered.

Fees, Surcharges and Taxes

 Fees, surcharges, and taxes may vary by market.

Ticketing Requirements

Ticketing is generally due day 30 from departure. For bookings made within 30 days of travel, ticketing is due within 24 hours.

Name Changes

Name changes prior to ticketing are allowed at no fee. Name changes after ticketing are allowed with an associated fee. Additional restrictions may apply.

Voluntary Changes

Changes to bookings are permitted; applicable fare difference and change fees will apply.

Utilization Penalties

Penalties may apply for seats not ticketed.

Deposits

For bookings greater than 90 days from travel, deposit is generally due within 14 days. For bookings 89-31 days from travel, deposit is due within 3 days of booking or by day 30 from departure, whichever comes first. Deposits are non-refundable for cancellations 89-31 days from departure. Deposit requirements may vary based on travel dates and destination.

Stopovers

Stopover fees may apply and are governed by the fare rules.

Direct Ticketing Charge

Direct ticketing charges will apply for group-issued tickets.

The charge is an additional:

  • $25* per ticket for tickets purchased over the phone through Reservations Sales.
  • $35* per ticket for tickets purchased at one of our Ticket Office Locations.

*Charges may vary by country.

The Direct Ticketing Charge is waived for all Gold, Platinum, and Diamond Medallion customers.

Refunds

Tickets are non-refundable; may be used for future travel, subject to applicable fare difference and change fee. Refer bulk tickets back to issuing party.

Terms and Conditions

Once space is secured, a Confirmation Letter with terms and conditions will be provided.

 

Travel Outside the United States and To/From Canada

Category

Guidelines

Minimum Requirement

10 or more passengers; all passengers in a group must have at least one common flight segment.

Maximum Group Capacity

Capacity restrictions will apply and may vary by city and season.

Group Fares

Group fares are offered and may vary based on travel dates and destination.  No Children’s or Senior discounts are offered.

Fees, Surcharges and Taxes

Fuel surcharges, security fees, customs and immigration charges, PFCs, taxes, and any other charges which may apply at the time of ticketing are not guaranteed. Fees, surcharges, and taxes may vary by market.

Ticketing Requirements

Ticketing requirements may vary depending on deposit, advance booking, point of origin, and international destination. 

Name Changes

Name changes prior to ticketing are allowed at no fee. Name changes after ticketing are allowed with an associated fee.

Voluntary Changes

Changes to bookings are permitted; applicable fare difference and change fees will apply.

Utilization Penalties

Penalties may apply for seats not ticketed.

Deposits

For bookings greater than 90 days from travel, deposit is generally due within 14 days. For bookings 89-31 days from travel, deposit is due within 5 days of booking or by day 30 from departure, whichever comes first. Deposits are non-refundable for cancellations 89-31 days from departure. Deposit requirements may vary based on travel dates and destination.

Stopovers

Stopover fees may apply and are generally governed by the fare rules.

Direct Ticketing Charge

Direct ticketing charges will apply for group-issued tickets.

The charge is an additional:

  • $25* per ticket for tickets purchased over the phone through Reservations Sales.
  • $35* per ticket for tickets purchased at one of our Ticket Office Locations.

           *Charges may vary by country.

The Direct Ticketing Charge is waived for all Gold, Platinum, and Diamond Medallion customers.

Refunds

Tickets are non-refundable; may be used for future travel, subject to applicable fare difference and change fee. Refer bulk tickets back to issuing party.

Tour Conductors

Tour Conductor incentives vary. For more information, please refer to Tour Conductor procedures located on the Ad-Hoc and Contract Group Tour Conductors link below.

Terms and Conditions

Once space is secured, a Confirmation with terms and conditions will be provided.

 

 Click on Ad-Hoc and Contract Group Tour Conductors to view ticketing procedures for agency issued Tour Conductor tickets.

Delta's Group Ticketing Policy

Domestic Group Bookings

Delta does not offer domestic group commission as a negotiation option in the domestic ad hoc group booking process. Bulk ticketing is the only negotiation option in the domestic ad hoc & Delta Meeting Network group booking process. This applies to all Domestic travel to/from continental USA, Alaska, Hawaii, and Canada.

International Group Bookings made on/after March 7, 2012

All international group bookings confirmed on or after March 7, 2012, will be offered Group BulkTicketing as the single option available during the group negotiation phase.

International Group Bookings made prior to March 7, 2012

Provided there are no changes to an existing booking, international group bookings that were booked before March 7, 2012, will maintain the negotiation option of international group commission that was selected and confirmed.

NOTE: Any voluntary changes to an international group booking made after March 6, 2012, will negate any existing commission option. The booking will be subject to the new international group policy offering group bulk ticketing as the only option.

General Group Booking Information

All terms and conditions of the contract secured at the time of booking will remain in place, provided there are no changes. Subsequent voluntary changes will result in standard group renegotiations with bulk ticket status as the single option.

Bulk Ticketing Reminder for Domestic and International

• All mark ups completed on bulk ticketing must be contained in a separate transaction in the

agency’s own systems.

• The group net due amount for group bulk tickets is the only amount that is to be reflected on

a Delta auditors coupon (any other amount is subject to debit memos).

 
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