Middle East Civil Unrest Travel Exception Policy Bulletin 5 - September 17, 2013

TRAVEL EXCEPTION POLICY ADVISORY          Middle East Civil Unrest

BULLETIN # 5                                                 ISSUED:  September 17, 2013 

Applies for tickets issued on or before September 17, 2013 

Delta Air Lines is updating travel options for customers who wish to make a voluntary itinerary change because their flight plans to, from or through Beirut, Lebanon (BEY) may be impacted due to the unrest in the Middle East.

Bulletin 5 amends the impacted and travel dates and updates the associated waiver codes.

Bulletin 4 information is at the bottom of this message

For information regarding Bulletin 2 and 3, please click here.

For information regarding Bulletin 1, please click here.

ATTN WORLDSPAN (1P) USERS – Please note procedures below.

Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.

DL         (Air France and KLM policy information is located at the end of this document.)

Reason:                                     Middle East Civil Unrest                                           

Dates of Impacted Travel:       August 29, 2013 through September 30, 2013                                  

Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated  DL coded / KLM coded KLM operated / AF coded DL operated  /DL coded AF operated

Issued On:                               DL 006

Affected Area(s) To/From/Through the following:

  • Beirut, Lebanon (BEY)

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (If checked in, Delta must reissue the ticket)
  • Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  • Tickets can only be reissued by the agency that originally issued the ticket
  • Bulk/Net Fare tickets must be referred to original issuing agent
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

New travel must originate on or before:                           October 31, 2013             

New travel must be rebooked no later than:                     October 31, 2013

Ticket must be reissued on or before:                              October 31, 2013

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates August 29, 2013 through October 31, 2013, rebook permitted in same class of service as originally ticketed. If same class is not available, any difference in fare between original ticket and the new ticket must be collected.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Required Documentation for Reissue

Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before October 31, 2013, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after October 31, 2013, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after October 31, 2013 and are able to reissue no later than October 31,2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after October 31, 2013, change fees will apply.

Required Documentation for Reissue

 (IMPORTANT - WORLDSPAN 1P USERS  See note.)

1. PNR must be documented with a valid OSI message:

  • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13

2. The reissued ticket must include the proper waiver code based on rebooked itinerary.

  • Event waiver codes 
    • Use Waiver code 09171N for rebooking class to class
    • Use Waiver code 09171C to waive change fee only, provided:
      • New itinerary is rebooked/ ticketed within all parameters of this policy
      • New itinerary is priced at current applicable fares and rules

Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)

If no ticket designator is applicable, waiver code to be placed in ticket designator field

If a ticket designator applies, place waiver code in tour code box

If tour code box is not available, place waiver code in the endorsement field

NOTE: 1P USERS – WORLDSPAN  - If applying Rapid Reprice, please use the following procedure: 

PNR and WAIVER CODE INFORMATION

  • Add OSI only:
    • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13
  • Do not add the waiver code
  • Waiver code will automatically be added to endorsement info.     

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13

Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site on delta.com. Please check this source frequently for the most up to date information.

Delta encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.delta.com.

Air France and KLM

Air France and KLM Update Rebooking Options due to the Unrest in the Middle East  ** Update September 17, 2013 **

Information regarding Air France and KLM Rebook Policy for customers travelling to/from/via Beirut, Lebanon (BEY) is available here.


TRAVEL EXCEPTION POLICY ADVISORY                Middle East Civil Unrest                               

BULLETIN # 4                                                       ISSUED:  September 9, 2013 

Applies for tickets issued on or before September 9, 2013

Delta Air Lines is again amending travel options for customers who wish to make a voluntary itinerary change because their flight plans to, from or through Beirut, Lebanon (BEY) may be impacted due to the unrest in the Middle East.

Bulletin 4 further extends the impacted dates and updates the associated waiver codes.

For information regarding Bulletin 2 and 3, please click here.

For information regarding Bulletin 1, please click here.

ATTN WORLDSPAN (1P) USERS – Please note procedures below.

Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.

DL         (Air France and KLM policy information is located at the end of this document.)

Reason:                                     Middle East Civil Unrest                                           

Dates of Impacted Travel:       August 29, 2013 through September 17, 2013                                  

Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated  DL coded / KLM coded KLM operated / AF coded DL operated  /DL coded AF operated

Issued On:                               DL 006

Affected Area(s) To/From/Through the following:

  • Beirut, Lebanon (BEY)

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  •  Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (If checked in, Delta must reissue the ticket)
  • Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  • Tickets can only be reissued by the agency that originally issued the ticket
  • Bulk/Net Fare tickets must be referred to original issuing agent
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

New travel must originate on or before:                           September 30, 2013             

New travel must be rebooked no later than:                     September 30, 2013

Ticket must be reissued on or before:                              September 30, 2013

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates August 29, 2013 through September 30, 2013, rebook permitted in same class of service as originally ticketed. If same class is not available, any difference in fare between original ticket and the new ticket must be collected.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Required Documentation for Reissue

Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before September 30, 2013, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after September 30, 2013, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after September 30, 2013 and are able to reissue no later than September 30, 2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after September 30, 2013, change fees will apply.

Required Documentation for Reissue

 (IMPORTANT - WORLDSPAN 1P USERS  See note.)

1. PNR must be documented with a valid OSI message:

  • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13

2. The reissued ticket must include the proper waiver code based on rebooked itinerary.

  • Event waiver codes 
    • Use Waiver code 09091N for rebooking class to class
    • Use Waiver code 09091C to waive change fee only, provided:
      • New itinerary is rebooked/ ticketed within all parameters of this policy
      • New itinerary is priced at current applicable fares and rules

Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)

If no ticket designator is applicable, waiver code to be placed in ticket designator field

If a ticket designator applies, place waiver code in tour code box

If tour code box is not available, place waiver code in the endorsement field

NOTE: 1P USERS – WORLDSPAN  - If applying Rapid Reprice, please use the following procedure: 

PNR and WAIVER CODE INFORMATION

  • Add OSI only:
    • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13
  • Do not add the waiver code
  • Waiver code will automatically be added to endorsement info.     

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 3OSI DL CHANGES PER MIDDLE EAST CIVIL UNREST 28AUG13

Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site on delta.com. Please check this source frequently for the most up to date information.

Delta encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.delta.com.

Air France and KLM

Air France and KLM Update Rebooking Options due to the Unrest in the Middle East  ** Update September 9, 2013 **

Information regarding Air France and KLM Rebook Policy for customers travelling to/from/via Beirut, Lebanon (BEY) is available on Delta's agency site.

 
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