Air France and KLM Offer Rebooking Options Due to the Civil Unrest in the Middle East * Update September 9, 2013 **

Air France - Beirut - Instructions Extended – Updated September 9, 2013

Due to the situation in the Middle East, Air France has issued specific commercial instructions to allow voluntary rebooking options for customers who wish to change their journey. Customers ticketed to travel on the dates impacted may rebook their flights without penalty, regardless of the fare purchased.

Travel dates impacted: August 29, 2013 to September 17, 2013
Destinations impacted: all flights to/from Beirut - BEY
Rebook / Reissue / Refund on/before: September 30, 2013

Voluntary changes (flights scheduled to operate)

Rebooking in the ticketed booking class is permitted on AF/KL only for departures through September 30, 2013. If the original booking class is not available, book the next higher class and collect the applicable fare difference.

One outbound and one inbound change are permitted to maintain the original duration of stay.

For customers who wish to change their point of origin/destination, use the full value of the unused flight coupons towards the purchase of a new ticket to/from any origin/destination at any AF/KL fare, waiving any penalties and collecting any fare difference or refunding any residual amount in the form of a non-refundable EMD/VMCO/VMPD.

Refund according to fare rules. If the ticket is non-refundable, issue a non-refundable EMD/VMCO/VMPD for the full value of the unused flight coupons, valid for one year for future travel on AF/KL.

Tickets must be rebooked/reissued/refunded by September 30, 2013.

Involuntary changes (flight cancelled or delayed by more than 5 hours)

Apply the generic “Commercial Instructions – Level 1”

To find current rebooking instructions on www.afkl.biz, please follow these steps:

From the top of the Home Page:

  • Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
  • Select “Instructions” from the menu in the left margin
  • Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

KLM   - Updated September 10, 2013

Due to the ongoing civil unrest in the Middle East, KLM is extending the following rebook options to customers ticketed to and from Beirut (BEY) from Thursday, August 29, 2013 through Monday, September 17, 2013.

Customers who are ticketed to or from Beirut on KLM, between Thursday, August 29, 2013 and Monday, September 17, 2013, may visit http://www.klm.com/ or click “Flight Disruptions”  to view details.  

 
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