TRAVEL EXCEPTION POLICY ADVISORY
BULLETIN # 1 ISSUED: November 1, 2013
Applies for tickets issued on or before November 1, 2013
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the security incident at the Los Angeles International Airport.
ATTN WORLDSPAN (1P) USERS – Please note procedures below.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason: Security Incident at the Los Angeles International Airport
Dates of Impacted Travel: November 1, 2013
Applicable to Travel On: Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated/DL coded AF operated
Issued On: DL 006 / KL 074 ticket stock
Affected Area(s) To/From/Through the following:
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
New travel must originate on or before: November 4, 2013
New travel must be rebooked no later than: November 4, 2013
Ticket must be reissued on or before: November 4, 2013
Change to Origin / Destination
Minimum/Maximum Stay Requirements
Minimum/Maximum Stay Requirements may be waived under these circumstances:
Applicable Booking Class
Rebook permitted as indicated below:
If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.
Future Travel Rebooking Options
Required Documentation for Reissue
(IMPORTANT - WORLDSPAN 1P USERS See note.)
1. PNR must be documented with a valid OSI message:
2. The reissued ticket must include the proper waiver code based on rebooked itinerary.
o Use Waiver code 11011N for rebooking cabin to cabin
o Use Waiver code 11011C to waive change fee only, provided:
§ New itinerary is rebooked/ ticketed within all parameters of this policy
§ New itinerary is priced at current applicable fares and rules
Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)
If no ticket designator is applicable, waiver code to be placed in ticket designator field
If a ticket designator applies, place waiver code in tour code box
If tour code box is not available, place waiver code in the endorsement field
NOTE: 1P USERS – WORLDSPAN - If applying Rapid Reprice, please use the following procedure:
PNR and WAIVER CODE INFORMATION
o 3OSI DL CHANGES PER LAX SECURITY 01NOV13
Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:
Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site and delta.com. Please check this source frequently for the most up to date information.
Travel agents are advised to visit Air France’s trade site at www.afkl.biz to view the most up to date flight status information.
To find current flight changes and rebooking instructions on at www.afkl.biz please follow these steps:
For additional assistance in rebooking, travel agents may call Air France’s dedicated Travel Agency number at 1-800-446-9708 (1-800-363-5505 in Canada) or visit Air France’s trade site at www.afkl.biz.
Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com