Delta Air Lines Economy Comfort Seats Now Available in More Countries through Travelport GDS Systems

(May 22, 2013) Delta Air Lines is pleased to announce the first phase of a global expansion of the sale of Economy Comfort sales through Travelport. Beginning May 22, 2013, Economy Comfort™ seating is now available for sale by travel agency partners in countries as outlined below:  

  • Travel agency partners  who use Galileo, Worldspan or Apollo GDS systems in the following countries:
    • Australia 
    • Belgium
    • France
    • Germany
    • Ireland
    • Italy 
    • Luxembourg
    • Netherlands 
    • United Kingdom
  • Travel agency partners  who use Worldspan GDS in:
    • Japan

Please note, expansion to travel agencies in Japan who use Apollo or Galileo will be added in future phases.

On April 9, 2013, Delta announced the sale of Economy Comfort™ seating through Travelport for travel agency partners in the U.S. and Canada who use the Galileo, Worldspan or Apollo GDS systems.  To view the E-Mail Extra, please click here.  

Complete details related to the topics are noted below:

Implementation

Delta and Travelport have agreed to a phased approach for distributing the product to Travelport subscribers.

April 9, 2013 - Agencies in the U.S. and Canada that subscribe to Travelport GDSs are now able to access the Travel Option Integrator (TOI) offering the ability to sell Economy Comfort seats.

Beginning on May 22, 2013 – Agencies in Australia, Belgium, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands and United Kingdom that subscribe to Travelport GDSs as noted above are now able to access the Travel Options Integrator (TOI), which allows the ability to sell Economy Comfort seats. 

May through June 2013 – Through additional phases,  all agencies worldwide that subscribe to Travelport GDSs will also be able to access the Travel Options Integrator.

Economy Comfort booking instructions will be provided to travel agencies by Travelport.  Please note:  Agency customers using Travelport API Products are advised to please contact Travelport for information regarding installation.

Economy Comfort Features

Delta customers enjoy Economy Comfort on all two-class Delta flights worldwide, providing travelers with more options to work and relax, including:

  • Up to 50% more recline on select flights
  • Three to four inches (7-10 cm) of additional legroom
  • Complimentary beer, spirits & wine on international flights
  • Priority Boarding

Advance seat assignments are not available on Delta Shuttle flights.

Ecomony Comfort Availability, Complimentary Access and Discounts

Delta-operated flights within the US and to/from Canada, Mexico, Central America and the Caribbean

  • Complimentary Access: 
    • SkyMiles Diamond, Platinum and Gold Medallion, Flying Blue Platinum and Gold and Sky Team Elite Plus members and customers purchasing full-fare Economy tickets (Y, B and M fares) at time of booking  
  • 50% Discount:
    • Silver Medallion, Flying Blue Silver and SkyTeam Elite members at time of purchase

All other Delta-operated flights

  • Complimentary Access:
    • SkyMiles Diamond and Platinum Medallion, Flying Blue Gold, SkyTeam Elite Plus and Alaska MVP Gold members and customers purchasing full-fare Economy tickets (Y, B and M fares) receive complimentary access to Economy Comfort seats 
  • 50% Discount
    • Gold Medallions, Flying Blue Gold, SkyTeam Elite Plus, and Alaska Airlines MVP Gold members at time of purchase
  • 25% Discount
    • Silver Medallion, Flying Blue Silver, SkyTeam Elite and Alaska Airlines MVP members at time of purchase

Please note:  Economy Comfort fees may vary and are subject to change. For complete information on Delta’s Economy Comfort and to view Terms and Conditions, please click: Step Up to Economy Comfort.

Selling Delta Economy Comfort Seats

The sale of Economy Comfort seats will be enabled in the travel agency workflow. 

Travel agents will be able to view the seat map indicating the availability of Economy Comfort seats, select a seat, process payment as well as have the ability to change a seat.  

Once the seat is successfully added or modified, Delta will send an Economy Comfort Seat confirmation number in the response.

Note: Economy Comfort seat sales:

  • Are valid only on Delta-marketed, Delta-operated flights and codeshare flights for which another airline is the marketing carrier and Delta is the operating carrier
  • Are selected or sold on a per flight (segment) basis
  • May be sold on ticketed or unticketed itineraries
    • All fare rules apply including ticketing time limits. In the event a PNR is not ticketed as required and is subsequently cancelled, the Economy Comfort fee will be refunded as noted in the Refund section below
  • May be sold on an un-flown segment in a partially flown PNR
  • Must include customer frequent flier number  in all PNRs, to validate appropriate pricing and discounts, if applicable, based on member status

Note: A $0.00 amount will be returned on a seat map for customers eligible for complimentary Economy Comfort seats as noted above

Payment

The Travel Options Integrator product will enable agencies to purchase Economy Comfort seats for their customers and settle the transaction directly with Delta. 

Form of Payment Information

Credit cards are the eligible forms of payment for Economy Comfort seats. Currently, the following credit cards are accepted by Delta:

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • UATP
  • VISA

The Credit Card ID (CID) is mandatory for applicable credit card types as noted below:

  • American Express cards, the CID number is the 4 digit number located on the front of the card above the card number
  • Visa, MasterCard, Discover, JCB and Diners Club cards, the CID number is the 3-digit number located on the signature strip on the back of the card
  • There is no CID number on Carte Blanche and UATP cards 

Refunds and Changes

Seat Fee Refund Policy Effective May 2, 2013

Economy Comfort seat purchases made on or after May 2, 2013, are non-refundable, except for involuntary situations.  Economy Comfort seat purchases made prior to May 2, 2013, will continue to be refundable.  

Voluntary Changes

A refund of the original seat purchase will not be issued if a customer voluntarily changes his or her Economy Comfort seat to a different seat-type once purchased. A voluntary change of a paid seat occurs when a customer:

  • Elects to cancel or change the flight segment on which a paid seat product  has been purchased
  • Elects to change the flight segment under a Delta same-day program
  • Elects to change from the paid seat type on a flight segment to a different seat type on that flight segment.

Customers who have purchased an Economy Comfort seat on a flight segment will have the ability to switch within the original seat-type purchased without penalty. 

Involuntary Changes

Economy Comfort

If a customer purchases an Economy Comfort seat and Delta reassigns the customer to a different seat for operational, safety, or security reasons, the customer will be entitled to a refund of the amount paid for the Economy Comfort seat, unless the following occurs:

  • If a customer is moved to another Economy Comfort seat, or to a seat in the forward cabin, a refund of the original Economy Comfort seat purchase will not be issued.

Exceptions

Exceptions to the non-refundable seat fee policy may apply. Examples are noted below. These refunds may only be requested online at www.delta.com or by contacting your Sales Support Centers or the local Delta Reservations office.

  • Customers who have purchased a refundable fare are eligible for the refund of any seat fee paid on a refundable segment.  
  • Customers who have purchased an upgrade to Business Elite or First Class, using cash, credit card or using mileage for Business Elite or First Class will be eligible for a refund of the original Economy Comfort.
  • Economy Comfort seat purchases made prior to May 2, 2013, may be refunded through Delta.
  • If a ticket is refunded due to illness, hospital death, jury duty, military change requests or other similar situations, the purchased seat fee may be refundable.

Refunds

The credit card transaction for the Economy Comfort seat sale is processed directly with Delta.  Therefore, refunds for the above exceptions may only be requested online at www.delta.com or by contacting your Sales Support Centers or the local Delta Reservations office.

 To request a refund online:

  • Please click “Applying for a Refund” and follow the process below:
    • Click on “Comment/Complaint?” on the home page
    • Complete the required information in the” Tell Us About Yourself” section
    • In the drop down box under “Tell Us About Your Experience” section, 
      • Select: Passenger Refunds: Choose Domestic or International Travel
      • Select Refund of Unused Service / Seat Fee
    • Complete the remainder of the required information

Travelport Support Resrouces

  • Agencies may refer to the Travelport communications or contact their Travelport representative for instructions on where to download the application, as well as, instructions on how to use the product 
  • Travelport Support Online assistance is available and will provide travel agents with assistance on technical issues or to ask questions. Agencies may click ASK Travelport or visit this link: http://www.travelport.com/~/media/Corporate/Brochure/Customer-Service-EN-A4.ashx

Additional Resources

  • To learn more about Economy Comfort amenities and to view Economy Comfort Terms and Conditions, please click here   
  • To view previously issued Email Extras click on the links below:

Delta Air Lines Economy Comfort Seats Now Available through Travelport GDS Systems

Decision to Sell Economy Comfort through Travelport Systems Evidence of Delta’s Commitment to Corporate and Agency Customers

Delta to Sell Economy Comfort Through Travelport Systems

Frequently Asked Questions

Q.  What ancillary products will be available for sale under Delta’s new agreement with Travelport?

A. Delta has agreed to make Economy Comfort available for sale to travel agencies using the Travelport GDS systems:  Apollo, Galileo and Worldspan.

Q.  When will the Economy Comfort product be available for sale via Travelport?

A.  The Economy Comfort seat product became available through Travelport beginning April 9, 2013 in the U.S. and Canada.  Product distribution to the rest of the world is scheduled as a phased approach beginning in May with expected completion in June 2013. 

Q.  Why is the seat purchase not settled through ARC or BSPLink?

A.   The Electronic Miscellaneous Document (EMD), the industry standard solution to settle ancillary fees, is not available for external transactions. In order to allow agencies to sell Economy Comfort seats as soon as possible, the credit card direct settlement with Delta enables agencies to provide additional products to their customers.

Q.  How will agencies refund unused seats?

A.  Economy Comfort seat purchases made on or after May 2, 2013 are non-refundable, except for involuntary situations and exceptions noted above. All Economy Comfort seat sales are purchased directly with Delta and therefore all refunds are processed with Delta. Refunds for exceptions may only be requested by contacting your Sales Support Centers, the local Delta Reservations office or online. Please click, Applying for a Refund for details.

Q. Why is Delta enabling the sale of Economy Comfort seats through third party channels?

A. Delta is working closely with Travelport and other GDSs to ensure that Delta’s unique product offerings meet customer demands for an efficient and effective customer experience. Delta is committed to enabling the sale of products and services that are important to our customers.  Enabling the sale of these services in the GDS in a differentiated and non-commoditized way is core to Delta’s decision to enable access through third party distributors.

Q.  Will other Delta ancillary products be available for sale by Travelport subscribers?

A.  Not at this time.  Additional ancillary products may be considered in the future.   


 
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