(May 22, 2013) Delta Air Lines is pleased to announce the first phase of a global expansion of the sale of Economy Comfort sales through Travelport. Beginning May 22, 2013, Economy Comfort™ seating is now available for sale by travel agency partners in countries as outlined below:
Please note, expansion to travel agencies in Japan who use Apollo or Galileo will be added in future phases.
On April 9, 2013, Delta announced the sale of Economy Comfort™ seating through Travelport for travel agency partners in the U.S. and Canada who use the Galileo, Worldspan or Apollo GDS systems. To view the E-Mail Extra, please click here.
Complete details related to the topics are noted below:
Delta and Travelport have agreed to a phased approach for distributing the product to Travelport subscribers.
April 9, 2013 - Agencies in the U.S. and Canada that subscribe to Travelport GDSs are now able to access the Travel Option Integrator (TOI) offering the ability to sell Economy Comfort seats.
Beginning on May 22, 2013 – Agencies in Australia, Belgium, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands and United Kingdom that subscribe to Travelport GDSs as noted above are now able to access the Travel Options Integrator (TOI), which allows the ability to sell Economy Comfort seats.
May through June 2013 – Through additional phases, all agencies worldwide that subscribe to Travelport GDSs will also be able to access the Travel Options Integrator.
Economy Comfort booking instructions will be provided to travel agencies by Travelport. Please note: Agency customers using Travelport API Products are advised to please contact Travelport for information regarding installation.
Delta customers enjoy Economy Comfort on all two-class Delta flights worldwide, providing travelers with more options to work and relax, including:
Advance seat assignments are not available on Delta Shuttle flights.
Delta-operated flights within the US and to/from Canada, Mexico, Central America and the Caribbean
All other Delta-operated flights
Please note: Economy Comfort fees may vary and are subject to change. For complete information on Delta’s Economy Comfort and to view Terms and Conditions, please click: Step Up to Economy Comfort.
The sale of Economy Comfort seats will be enabled in the travel agency workflow.
Travel agents will be able to view the seat map indicating the availability of Economy Comfort seats, select a seat, process payment as well as have the ability to change a seat.
Once the seat is successfully added or modified, Delta will send an Economy Comfort Seat confirmation number in the response.
Note: Economy Comfort seat sales:
Note: A $0.00 amount will be returned on a seat map for customers eligible for complimentary Economy Comfort seats as noted above
The Travel Options Integrator product will enable agencies to purchase Economy Comfort seats for their customers and settle the transaction directly with Delta.
Credit cards are the eligible forms of payment for Economy Comfort seats. Currently, the following credit cards are accepted by Delta:
The Credit Card ID (CID) is mandatory for applicable credit card types as noted below:
Seat Fee Refund Policy Effective May 2, 2013
Economy Comfort seat purchases made on or after May 2, 2013, are non-refundable, except for involuntary situations. Economy Comfort seat purchases made prior to May 2, 2013, will continue to be refundable.
A refund of the original seat purchase will not be issued if a customer voluntarily changes his or her Economy Comfort seat to a different seat-type once purchased. A voluntary change of a paid seat occurs when a customer:
Customers who have purchased an Economy Comfort seat on a flight segment will have the ability to switch within the original seat-type purchased without penalty.
If a customer purchases an Economy Comfort seat and Delta reassigns the customer to a different seat for operational, safety, or security reasons, the customer will be entitled to a refund of the amount paid for the Economy Comfort seat, unless the following occurs:
Exceptions to the non-refundable seat fee policy may apply. Examples are noted below. These refunds may only be requested online at www.delta.com or by contacting your Sales Support Centers or the local Delta Reservations office.
The credit card transaction for the Economy Comfort seat sale is processed directly with Delta. Therefore, refunds for the above exceptions may only be requested online at www.delta.com or by contacting your Sales Support Centers or the local Delta Reservations office.
To request a refund online:
Q. What ancillary products will be available for sale under Delta’s new agreement with Travelport?
A. Delta has agreed to make Economy Comfort available for sale to travel agencies using the Travelport GDS systems: Apollo, Galileo and Worldspan.
Q. When will the Economy Comfort product be available for sale via Travelport?
A. The Economy Comfort seat product became available through Travelport beginning April 9, 2013 in the U.S. and Canada. Product distribution to the rest of the world is scheduled as a phased approach beginning in May with expected completion in June 2013.
Q. Why is the seat purchase not settled through ARC or BSPLink?
A. The Electronic Miscellaneous Document (EMD), the industry standard solution to settle ancillary fees, is not available for external transactions. In order to allow agencies to sell Economy Comfort seats as soon as possible, the credit card direct settlement with Delta enables agencies to provide additional products to their customers.
Q. How will agencies refund unused seats?
A. Economy Comfort seat purchases made on or after May 2, 2013 are non-refundable, except for involuntary situations and exceptions noted above. All Economy Comfort seat sales are purchased directly with Delta and therefore all refunds are processed with Delta. Refunds for exceptions may only be requested by contacting your Sales Support Centers, the local Delta Reservations office or online. Please click, Applying for a Refund for details.
Q. Why is Delta enabling the sale of Economy Comfort seats through third party channels?
A. Delta is working closely with Travelport and other GDSs to ensure that Delta’s unique product offerings meet customer demands for an efficient and effective customer experience. Delta is committed to enabling the sale of products and services that are important to our customers. Enabling the sale of these services in the GDS in a differentiated and non-commoditized way is core to Delta’s decision to enable access through third party distributors.
Q. Will other Delta ancillary products be available for sale by Travelport subscribers?
A. Not at this time. Additional ancillary products may be considered in the future.