Air France Operated Flights to Africa for Travel on May 3- 6 **Updated May 3 **

Air France experienced a data processing incident occurring in the afternoon on Thursday, May 2, 2013, cancelling some reservation files with Air France operated flights to Northern African and African destinations.

Customers with departures to any African destinations from Friday, May 3 through Monday, May 6, 2013, should be advised to go to the airport at least two hours prior to departure and present their itinerary receipt or any proof of reservation at check-in. Check-in may take longer than normal.

The Air France IT Department is doing its utmost to reinstate the flights and reservation files as soon as possible and steady progress is being made. Priority has been given to bookings with departures from Friday, May 3 through Monday, May 6, 2013.

Travel Agent actions for departures May 3-6, 2013:

Rebooking cancelled flight segments to Africa: Rebook the customer in the original booking class on the original date. If the booking class of a previously issued ticket is no longer available please contact the Air France dedicated travel agency desk at 1 800-446-9708 in the USA and 1 800-363-5505 in Canada to have the segment(s) rebooked in the original booking class.

Ticket Revalidation: If the segment to Africa is already rebooked:

Revalidate the ticket
Re-enter any remarks and SSR (Special Service Requests) which are attached to those segments and fell to history when the segment was cancelled. 

An update will be communicated on Monday, May 6, 2013.

Travel agents may visit afkl.biz for complete details and updates.

To find the latest information on www.afkl.biz, please follow these steps: From the top of the Home Page:

Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
Select “Instructions” from the menu in the left margin
Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.   

For additional assistance, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800-363-5505 in Canada).


Vols Air France vers l'Afrique – information mise à jour le 3 mai 2013

Un incident informatique intervenu jeudi 2 mai a affecté les dossiers de réservation des clients Air France voyageant vers l'Afrique et le Maghreb.

Les clients ayant un vol prévu entre le 3 et le 6 mai doivent être informés

  • de se présenter à l'aéroport au minimum deux heures avant le départ de leur vol
  • d'être munis de leur mémo voyage ou de tout autre justificatif de leur réservation afin d'effectuer leur enregistrement.

Le temps d'enregistrement pourrait se voir allongé

Les services informatiques Air France mettent tout en œuvre pour rétablir les dossiers de réservation sur les vols impactés. Les vols du vendredi 3 mai au lundi 6 mai sont traités en priorité

Intervention des agents de voyages pour les passagers voyageant  entre le 3 et le 6 mai.

Rétablir les vols annulés : Les agents de voyages sont priés de réserver à nouveau leurs clients sur les vols à la date et dans la classe réservées au préalable.  Si la classe de réservation n’est plus disponible, veuillez contacter  le Centre de service au numéro dédié aux agents de voyages soit 1 800 363-5505 pour le Canada, 1 800-446-9708 aux États-Unis afin de rétablir la réservation dans la classe appropriée.

Revalider les billets : une fois la réservation rétablie

  • le billet doit être revalidé
  • toutes les remarques et demandes (SSR) reliées à ces segments doivent être introduites à nouveau pour être prises en compte.

Si la réservation est déjà rétablie, le billet doit être revalidé.

Les remarques et options associées doivent également être vérifiées.

Un point sur la situation sera fait lundi 6 mai.

Les agents de voyages sont invités à consulter afkl.biz pour les informations détaillées et à jour

Pour trouver rapidement les renseignements sur afkl.biz, à partir de la page d’accueil

  • Dans le menu déroulant, choisissez Promotions et Actualités – AF Modification Programme des vols – Bulletin quotidien / Flash
  • Sélectionnez Instructions dans  le menu à  gauche
  • Cliquez sur le lien Consignes commerciales – niveau 1

Si vous avez besoin d’aide supplémentaire, contactez le Centre de service au numéro dédié aux agents de voyages 1 800 363-5505 au Canada, 1 800 446-9708 aux États-Unis.


Air France experienced a data processing incident occurring in the afternoon on Thursday, May 2, 2013, cancelling some reservation files with Air France operated flights to Northern African and African destinations.

Customers with departures to any African destinations on Friday, May 3, 2013, should be advised to go to the airport at least two hours prior to departure and present their itinerary receipt or any proof of reservation at check-in. Check-in may take longer than normal.

The Air France IT Department is doing its utmost to reinstate the flights and reservation files as soon as possible. An update on the situation will be issued on Friday.

Travel agents may visit afkl.biz for complete details and updates

To find the latest information on www.afkl.biz, please follow these steps: From the top of the Home Page:

  • Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
  • Select “Instructions” from the menu in the left margin
  • Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

 
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