Delta Fare Class Alignment - Phase 3 Continues

Delta rebooks DL-marketed DL-operated and additional DL-marketed OA- operated flights booked in “S” Class

(March 1, 2013) – Delta Air Lines continues to progress through the four final phases of fare class alignment with its JV partners, Air France, KLM and Alitalia. Links to previous communications on the topic can be found below. Today, Delta is providing an update to Phase 3 in the process, to supplement previously published Phase 3 content published on February 12. (Click here to view the complete E-Mail Extra). This document outlines the following topics:

The Table below provides an overview of Fare Class Alignment “At a Glance.”

  Description of Class Change Delta Product Status of Phase
Phase 1 V/X class changed to “R” First Class; “O” Business Class Complimentary Medallion Upgrades Successfully Completed
Phase 2 G/Z class changes to “R” First Class; “O” Business Class Delta eCerts Upgrades

SkyBonus Upgrades

Systemwide Upgrades (PU503)

Mileage Upgrades

Successfully Completed.
Phase 3 “S” class changes to “Z” class Business Class Effective Mar. 2, for travel on/ after Mar. 6

Changes continue to PNRs booked in S Class on DL*/AF/KL/AM/VA-operated flights. Details available here.

Changes begin for additional PNRs booked in S Class on DL*/DL/OA-operated flights.

Phase 4 “G” reintroduced as Domestic First Class

“S”, “V” and” X” reintroduced as Economy class

Domestic First class and

Economy class

Effective Mar. 19 for travel on/after Mar.20

Details provided prior to launch

Program Highlights for Phase 3

PNRs that contain “S” Class will be rebooked to “Z” Class for travel on/after March 6, 2013. The rebooking dates and Delta rebooking processes vary based on carrier/codeshare.

DL-marketed/AF/KL/AM/VA-operated flights - Rebooking began starting on February 12, 2013 for travel on/after March 6, 2013

To view the E-Mail Extra sent on February 12 with complete PNR rebooking details, please click here.

DL- marketed and operated, DL-marketed AZ/KE- operated and OA-marketed DL-operated flights -Rebooking begins March 2, 2013 for travel on/after March 6, 2013. – These PNRs will go through normal schedule change procedures.

DL-marketed – all other OA-operated codeshare flights (Excludes AF/KL/AM/AZ/KE/VA – see above) - Rebooking begins as early as March 2, 2013 for travel on/after March 6, 2013. These PNRs will be manually rebooked by Delta and will need to be reissued using the waiver code procedure listed below.

Agency Bookings

Rebooks via DL Schedule Change Process

For DL-marketed/DL/AZ/KE-operated flights, rebooking will occur through a normal Delta schedule change process

  • S class segments will be cancelled and rebooked to Z class through a normal Delta schedule change process.
  • SSR will be added to all rebooked PNRs as noted: SSR OTHS -…- BKG CLS REALIGNMENT S TO Z CLS CHG
  • Advice of Schedule Change (ASC) messages will be sent by DL
  • Rebooked PNRs will automatically drop onto an agency schedule change queue for agency to accept the new flights and reissue the ticket using the travel agency instructions below:

Travel Agency Instructions for Ticketed PNRS that go through Schedule Change

  • Agencies must reconcile the Agency PNR with the ACS messages by removing (cancelling) old or changed segments. Please contact theGDS Help Desk as needed to determine the proper status codes.
  • Travel agency ticket reissue: No waiver exception code is required; however the PNR must be documented and the endorsement box remarked as noted below:

Required PNR Documentation for Rebooking

  • PNR must be documented with the following OSIentry:
  • 3OSI DL REISSUE DUE TO DL SKED CHANGE

Required Endorsement BoxDocumentation for Reissued ticket

  • Enter a remark in the Endorsement box to denote the affected flight number and date of flight. Example:SCHEDULE CHANGE DL1234 02MAR2013

Rebooks via DL Manual Process

For DL-marketed OA-operated the following manual rebooking procedures apply:

  • Delta will rebook the OA-operated flight(s) in correct mapped class of service for the operating carrier and cancel the DL-marketed flight(s).
  • SSRs will be added to all rebooked PNRs as noted:
    • SSR OTHS REBOOKED DUE TO DL CLASS CHANGE S TO “ _ “ ( will denote the appropriate class of service)
    • SSR OTHS TICKET REISSUE REQUIRED
    • SSR OTHS PROTECTED ON “NEW FLIGHT INFORMATION” ( Example: REBOOKED SU1234Z/24FEB AMSSVO)
  • Rebooked PNRs will automatically drop onto an agency queue to accept the new flights and reissue the ticket using the travel agency instructions below:

Travel Agency Instructions for Ticketed PNRS Manually Rebooked by Delta

In order for ownership of the PNR and ticket to remain with the booking agency, Delta is providing the following waiver policy to assist travel agencies with reissuing the tickets PNRs that were manually rebooked by Delta.

Please note: These instructions only apply to agency PNRs that were manually rebooked by Delta and do not apply to PNRs that went through the normal schedule change process.

Waiver Policy

  • Valid for tickets issued on or before: March 2, 2013
  • Valid for tickets issued on: DL 006 / AF 057 /KL 074
  • Tickets must be reissued on or before: March 15, 2013
  • Valid for flights with travel dates on or after: March 6, 2013
  • Valid only for PNRs rebooked by Delta:
    • Previous booking class: S-class with new booking class (class varies by carrier)
  • Required Documentation - Waiver code: 53BCA must be placed on reissued ticket
  • Waiver code placement
    • If no ticket designator is applicable, the waiver code is to be placed in the ticket designator field
    • If a ticket designator applies, place the waiver code in the tour code box
    • If the tour code box is not available, place the waiver code in the endorsement field.
  • Waiver is not valid for un-ticketed bookings

Please note: Tickets can be reissued more than once using the same waiver code as long as the PNR meets all of the requirements listed above.

Unticketed PNRS

If PNR has not been ticketed:

  • Travel agenciesare advised to re-price itineraries before ticketing

Travel agencies may need to rebook itineraries in alternate fare classes if re-price does not produce a fare that is identical.

Questions

For questions regarding PNR changes or ticket reissue procedures for tickets issued on Delta 006, Air France 057 and KLM 074 ticket stock, please contact Delta’s Sales Support Center or Delta Reservations for assistance.

For questions regarding tickets issued on OA ticket stock, please contact the OA carrier directly.

Important Key Changes for Upgrade Certificates

Delta eCert (eNCI A/S upgrades)

  • Delta eNCI upgrade certificates are valid for one year from the date they were issued.
  • Once issued, it is not possible to change the class of service listed on a certificate that was printed or sent via email.
  • Delta will honor valid, previously issued A/S upgrade certificates if booked in the classes of service listed in the two bullet points below for specific travel dates.
  • ***Upgrade certificates that display A/S Class issued prior to March 6, 2013, need to be booked in A/Z class for travel between March 6 and March 19, 2013.***
  • ***Upgrade certificates that display A/S Class issued prior to March 6, 2013, need to be booked in G/Z class for travel on/after March 20, 2013.***
  • For travel agencies that have a significant number of unused valid A/S eNCI upgrades, it might be helpful to print a copy of the new terms and conditions from delta.com to use as a reference for making future upgrade reservations.
  • Travel agents can view the most up-to-date terms and conditions for all Delta upgrade certificates on delta.com/redeem. The upgrade certificate number and redemption code are required.
  • Contact Delta’s Sales Support Center or Delta Reservations for assistance with questions regarding eNCI upgrade certificates.

SkyBonus

  • The SkyBonus website will be updated reflecting the changes to the impacted awards.
  • Travel agents can view the most up-to-date terms and conditions for all Delta upgrade certificates on delta.com/redeem. The upgrade certificate number and redemption code are required.
  • Questions regarding SkyBonus upgrade certificates should be directed to the SkyBonus Service Center at skybonus@delta.com or by calling 1-877-832-5211.

Delta eCert Upgrade Chart

Phase 3- Effective Mar. 2 for travel on/after Mar. 6 – S Class converts to Z Class
Phase 4 – Effective Mar. 19 for travel on/after Mar. 20 A Class is replaced with G Class

eNCI A/S Upgrade Certs

Date eNCI Cert Issued Validity Date of Cert for Redemption Class of Service Displayed on the Cert Travel prior to Mar. 6 Booking Class Required Effective Mar 2, for Travel on/after Mar 6 Booking Class Required Effective Mar 19, for Travel on/after Mar. 20 Booking Class Required
Prior to Mar 6 One year from the date of issue A/S A/S A/Z G/Z
Between Mar 6 and Mar 19 Mar 19, 2013 A/Z N/A A/Z G/Z
On/after Mar 20 One year from the date of issue G/Z N/A N/A G/Z

Corporate Programs

Phases 3 and 4 of Fare Class Alignment will impact corporate agreements. Corporate Agreement Modification Letters will be sent to accounts beginning March 1, and will be followed-up with an updated Exhibit A to the Agreement that incorporates the foregoing changes, where applicable. Please refer to the ticketing and travel effective dates as listed for these changes.

Travel Agency AD50/AD70/AD70I/AD75I Programs

Effective March 2, 2013, the class of service for Business Class for the AD70/AD70I/AD75I programs for travel on/after March 6 will change from “D” or “S” Class to “Z” Class.

  • Reservations made on/after March 2 for travel on/after March 6:
    • For domestic travel, D Class will need to be booked in Z Class.
    • For international travel, S Class will need to be booked in Z Class. If an agent is booked in “S” Class for travel on/after March 6, the agent will be booked in the Economy cabin.
    • Effective March 2, 2013 for travel on/after March 6, 2013, if D or S Class is used when making reservations using the Agency AD program, the agency could receive a debit memo for booking in an incorrect class of service.

Assistance with Agency PNR and Ticket Reissues

For questions regarding PNR changes or ticket reissue procedures for tickets issued on Delta 006, Air France 057 and KLM 074 ticket stock, please contact Delta’s Sales Support Center or Delta Reservations for assistance.

For questions regarding tickets issued on all other ticket stock, please contact the operating carrier for assistance.

Phase 4

Details for Phase 4 will be provided to agencies prior to launch.

Past Communications

To view the previously published E-Mail Extra communications on Fare Class Alignment, please click on the following links below:

Delta, Air France and KLM Announce Final Steps toward Fare Class Alignment (Jan. 22)
Delta Updates Travel Professionals on Status of Fare Class Alignment (Feb. 5)
Delta, Fare Class Alignment Update – Phase 3 (Feb. 12)
Delta, Fare Class Alignment Update – Phase 2 (Feb. 19)

 
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