Air France Issues Travel Exception Policy due to Security Staff Strike in Dusseldorf and Cologne, Germany – March 15, 2013

Air France – Security Staff Strike in DUS and CGN – March 15, 2013

Due to a strike called by the airport security staff in Dusseldorf and Cologne on Friday, March 15, 2013, all flights to/from CGN are cancelled.

To/from DUS the following flights are cancelled: AF1907/AF2407 DUS-CDG; AF5875/AF5876/AF5877 between DUS-LYS; AF3235 DUS-NTE

Involuntary Changes

(Flight cancelled or delayed for more than 5 hours for long-haul flights, 3 hours or more for short and medium-haul flights):

Apply the generic “Commercial Instructions – Level 1” found on www.afkl.biz as shown below.

Travel agents may visit afkl.biz for complete details and any applicable rebooking instructions when flight irregularities occur.

To find current flight changes and rebooking instructions on www.afkl.biz, please follow these steps: From the top of the Home Page:

Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
Select “Instructions” from the menu in the left margin
Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

 
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