TRAVEL EXCEPTION POLICY ADVISORY Civil Unrest in Istanbul, Turkey
BULLETIN # 1 ISSUED: June 3, 2013
Applies for tickets issued on or before June 3, 2013
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the civil unrest in Istanbul, Turkey.
ATTN WORLDSPAN (1P) USERS – Please note procedures below.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason: Civil Unrest in Istanbul, Turkey
Dates of Impacted Travel: Jun 3, 2013 through June 07, 2013
Applicable to Travel On: Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated /DL coded AF operated
Issued On: DL 006 / KL 074 ticket stock
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
New travel must originate on or before: June 14, 2013
New travel must be rebooked no later than: June 10, 2013
Ticket must be reissued on or before: June 10, 2013
Minimum/Maximum Stay Requirements may be waived under these circumstances:
Rebook permitted as indicated below:
If new travel originates June 3, 2013 through June 7, 2013, rebook permitted in same class of service as originally ticketed . If same class is not available, any difference in fare between original ticket and the new ticket must be collected.
If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.
(IMPORTANT - WORLDSPAN 1P USERS See note.)
1. PNR must be documented with a valid OSI message:
2. The reissued ticket must include the proper waiver code based on rebooked itinerary.
Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)
If no ticket designator is applicable, waiver code to be placed in ticket designator field
If a ticket designator applies, place waiver code in tour code box
If tour code box is not available, place waiver code in the endorsement field
NOTE: 1P USERS – WORLDSPAN - If applying Rapid Reprice, please use the following procedure:
PNR and WAIVER CODE INFORMATION
Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:
Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site on delta.com. Please check this source frequently for the most up to date information.
Due to the situation in Istanbul, Air France has issued specific commercial instructions to allow voluntary rebooking options for customers who wish to change their journey. Customers ticketed to travel on the dates impacted may rebook their flights without penalty, regardless of the fare purchased.
Travel dates impacted: From June 3, 2013 through June 7, 2013
Destinations impacted: all flights to/from IST
Rebook / Reissue / Refund on/before: June 10, 2013
Voluntary changes (flight scheduled to operate):
Rebooking in the ticketed booking class is permitted on AF/KL only for departures through June 14, 2013. If the original booking class is not available, book the next higher class and collect the applicable fare difference.
One outbound and one inbound change is permitted to maintain the original duration of stay.
For customers who wish to change their point of origin/destination, use the full value of the unused flight coupons towards the purchase of a new ticket to/from any origin/destination at any AF/KL fare, waiving any penalties and collecting any fare difference or refunding any residual amount in the form of a non-refundable EMD/MPD.
Refund according to fare rules. If the ticket is non-refundable, issue a non-refundable EMD/MPD for the full value of the unused flight coupons, valid for one year on Air France or KLM.
Tickets must be reissued by June 10, 2013.
Involuntary changes (flight cancelled or delayed by more than 5 hours for long-haul, more than 3 hours for short and medium-haul flights)
Apply the generic “Commercial Instruction – Level 1” found on www.afkl.biz
Travel agents may visit afkl.biz for complete details and any applicable rebooking instructions should flight irregularities occur.
To find current flight changes and rebooking instructions on www.afkl.biz, please follow these steps:
From the top of the Home Page:
For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).
Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.