Air France Updates Stretcher Policy

As of June 13, 2013, the transportation of passengers on stretchers (STCR) on Air France operated flights is not permitted to or from the following stations:

Atlanta (ATL)                                     Chicago (ORD)

Cincinnati (CVG)                                Detroit (DTW)

Miami (MIA)                                       New-York (JFK)

Philadelphia (PHL)                              San Francisco (SFO)

Seattle (SEA)                                      Washington (IAD)

Toronto (YYZ)                                   Mexico (MEX)

Nouakchott (NKC)                              Monrovia (ROB)

Algiers (ALG)                                      Figari (FSC)

Perpignan (PGF)                                  Rennes (RNS)

Clermont-Ferrand (CFE)                       Strasbourg (SXB)

Mulhouse (MLH)

Additional Information  

Air France's Saphir Department handles all stretcher requests for US & Canada originating customers. Please contact Saphir for more information.

In the US: 1-800-210-6508 or email:
In CA: 1-888-572-7447 or e-mail: 

Customers residing in other countries should be referred to their local reservation office for assistance or  visit  Air France SAPHIR link: for information.

Changement de la politique d’assistance d’Air France

À compter du 13 juin 2013, le service de brancard à bord (STCR) assuré sur les vols Air France n’est plus autorisé en provenance et à destination des aéroports suivants :

Atlanta (ATL)                                                Chicago (ORD)

Cincinnati (CVG)                                             Détroit (DTW)

Miami (MIA)                                                   New-York (JFK) 

Philadelphie (PHL)                                           San Francisco (SFO)

Seattle (SEA)                                                 Washington (IAD)

Toronto (YYZ)                                                Mexico (MEX)

Nouakchott (NKC)                                           Monrovia (ROB)

Alger (ALG)                                                     Figari (FSC)

Perpignan (PGF)                                               Rennes (RNS)

Clermont-Ferrand (CFE)                                     Strasbourg (SXB) 

Mulhouse (MLH)

Informations supplémentaires

Le département Saphir d’Air France se charge de toutes les demandes de brancard pour les passagers provenant des États-Unis et du Canada. Pour toute information supplémentaire, veuillez contacter Saphir.

Depuis les États-Unis : 1-800-210-6508 ou par courriel :

Depuis le Canada : 1-888-572-7447 ou par courriel :

Pour toute aide ou information supplémentaire, les passagers résidant dans d’autres pays sont priés de s’adresser à leur bureau de réservation local ou de consulter le site d’Air France en cliquant sur le lien suivant :


(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on and EARN MILES!*
*Terms Apply

(Including Discount & Loyalty Programs)
Book on and EARN MILES!*
*Terms Apply
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
i'm content

 Find Answers

Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call


 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us

 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:

For ideas, inspiration, or just to say hi: