TRAVEL EXCEPTION POLICY ADVISORY Snow in Amsterdam, Netherlands
BULLETIN #1 ISSUED: January 25, 2013
Applies for tickets issued on or before January 25, 2013
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the snow forecasted for Amsterdam.
ATTN WORLDSPAN (1P) USERS – Please note procedures below.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason: Snow in Amsterdam, NL (AMS)
Dates of Impacted Travel: January 25, 2013 through January 26, 2013
Applicable to Travel On: Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated
Issued On: DL 006 / KL 074 ticket stock
Affected Area(s) To/From/Through the following:
Amsterdam, NL (AMS)
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
Applicable to tickets issued on or before: January 25, 2013
New travel must originate on or before: February 2, 2013
New travel must be rebooked no later than: January 28, 2013
Ticket must be reissued on or before: January 28, 2013
Change to Origin / Destination
Minimum/Maximum Stay Requirements
Minimum/Maximum Stay Requirements may be waived under these circumstances:
Applicable Booking Class
Rebook permitted as indicated below:
If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.
Future Travel Rebooking Options
Required Documentation for Reissue
(IMPORTANT - WORLDSPAN 1P USERS See note.)
1. PNR must be documented with a valid OSI message:
2. The reissued ticket must include the proper waiver code based on rebooked itinerary.
o Event waiver codes
o Use Waiver code 01251N for rebooking cabin to cabin
o Use Waiver code 01251C to waive change fee only, provided:
§ New itinerary is rebooked/ ticketed within all parameters of this policy
§ New itinerary is priced at current applicable fares and rules
Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)
NOTE: 1P USERS – WORLDSPAN - If applying Rapid Reprice, please use the following procedure:
PNR and WAIVER CODE INFORMATION
o 3OSI DL Changes per SNOW IN AMSTERDAM/25JAN13
Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:
Due to snowfalls forecasted at Amsterdam Schiphol on Saturday, 26 January, 2013, the following rebooking options may be offered to customers with valid ticket on flights / dates concerned, whatever the fare paid.
Travel dates impacted: Saturday January 26, 2013
Destinations / Flights impacted: all flights to and from Amsterdam Schiphol
a. Rebook for travel in the same cabin on or before Saturday, 02 February, 2013 on AF/KL only.
- When disruption occurs on the outbound flight, the inbound date may be changed to preserve the original duration of the stay.
- New date of travel may be earlier than original ticketed, within above guidelines.
- All penalties/change fees may be waived, even if required by the fare basis.
- Rebooking/Reissue on or before: January 28th, 2013
- Award tickets: same services as revenue passengers.
- Tickets with a non commercial discount with a reservation: same services as revenue passengers.
2. Change point of origin / destination
Use the total value of the unused flight coupons towards the purchase of a new ticket to any origin/destination at any AF/KL fare, using the following guidelines:
- All penalties/change fees may be waived, even if required by the ticketed fare basis.
- Fare difference must be collected or refunded with a non refundable EMD/MPD accordingly.
- Rebooking/Reissue on or before January 28th, 2013
Fare conditions apply. If ticket is not refundable, you may issue a NON REF EMD/MPD of the full value of unused flight coupons, valid for 1 year on AF/KL.
Travel agents are advised to visit Air France’s trade site at www.afkl.biz to view the most up to date flight status information.
To find current flight changes and rebooking instructions on at www.afkl.biz please follow these steps: From the top of the Home Page:
For additional assistance in rebooking, travel agents may call Air France’s dedicated Travel Agency number at 1-800-446-9708 (1-800-363-5505 in Canada) or visit Air France’s trade site at www.afkl.biz.
Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information visit www.airfrance.com.