Northeast U.S. Weather Travel Exception Policy Bulletin 1 - January 30, 2013

TRAVEL EXCEPTION POLICY ADVISORY         Northeast U.S. Weather

BULLETIN #1                                                 ISSUED: January 30, 2013

Applies for tickets issued on or before January 30, 2013

Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the severe weather in the Northeast U.S.

ATTN WORLDSPAN (1P) USERS – Please note procedures below.

Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.

DL/KLM (Air France information is located at the end of this document.)

Reason:                                    Northeast U.S. Weather 

Dates of Impacted Travel:       January 30, 2013 through January 31, 2013

Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated

Issued On:                               DL 006 / KL 074 ticket stock

Affected Area(s) To/From/Through the following:

  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • New York, NY  (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (If checked in, Delta must reissue the ticket)
  • Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  • Tickets can only be reissued by the agency that originally issued the ticket
  • Bulk/Net Fare tickets must be referred to original issuing agent
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

Applicable to tickets issued on or before:                January 30, 2013

New travel must originate on or before:                           February 2, 2013

New travel must be rebooked no later than:                     February 2, 2013

Ticket must be reissued on or before:                              February 2, 2013

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates January 30, 2013 through February 2, 2013, rebook permitted in same class of service as originally ticketed. If same class is not available, any difference in fare between original ticket and the new ticket must be collected.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before February 2, 2013, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after February 2, 2013, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after February 2, 2013, and are able to reissue no later than February 2, 2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after February 2, 2013, change fees will apply.

Required Documentation for Reissue

(IMPORTANT - WORLDSPAN 1P USERS  See note.)

1. PNR must be documented with a valid OSI message:

  • 3OSI DL Changes per NE WEATHER 30JAN13

2. The reissued ticket must include the proper waiver code based on rebooked itinerary.

  • Event waiver codes 
    • Use Waiver code 01301N for rebooking class to class
    • Use Waiver code 01301C to waive change fee only, provided:
      • New itinerary is rebooked/ ticketed within all parameters of this policy
      • New itinerary is priced at current applicable fares and rules

Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)

  • If no ticket designator is applicable, waiver code to be placed in ticket designator field
  • If a ticket designator applies, place waiver code in tour code box
  • If tour code box is not available, place waiver code in the endorsement field

NOTE: 1P USERS – WORLDSPAN  - If applying Rapid Reprice, please use the following procedure: 

PNR and WAIVER CODE INFORMATION

  • Add OSI only:
    • 3OSI DL Changes per NE WEATHER /30JAN13
  • Do not add the waiver code
  • Waiver code will automatically be added to endorsement info.     

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 3OSI DL Refund per NE WEATHER 30JAN13

Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

AIR FRANCE

Travel agents are advised to visit Air France’s trade site at www.afkl.biz to view the most up to date flight status information. 

To find current flight changes and rebooking instructions on at www.afkl.biz please follow these steps: From the top of the Home Page:

  • Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
  • Select “Instructions” from the menu in the left margin for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated Travel Agency number at 1-800-446-9708 (1-800-363-5505 in Canada) or visit Air France’s trade site at www.afkl.biz.

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information visit www.airfrance.com.

 
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