Heavy rain and flooding in Jakarta

Heavy rain and flooding in Jakarta

Heavy monsoonal rains have triggered severe flooding in Jakarta. Weather forecast warned the rains could get worse over the next few days. For the next two or three days it is estimated that there may be increasing activity of the Asian monsoon which could increase weather activity in southern Sumatra and Java.

Rebooking:

If you travel to or from Jakarta between Thursday, 17 January 2013 and Monday, 21 January we  are offering you a voluntary re-book option.  

We offer you the following rebook options and conditions:


1. Change of travel dates

The following conditions apply:

  • You may change 1 outbound journey and 1 inbound journey on KLM, AIR FRANCE  and/or Delta Air Lines flights free of charge.
  • If your journey is to, from or via any of the above mentioned airports your new departure date should be no later than Monday, 28 January 2013, the original duration of stay remains unchanged.
  • Penalties and change fees do not apply
  • Re-booking is possible only if seats are available in the same ticketed booking class as stated in the original ticket
  • If only a higher booking class than the one stated in the original ticket is available, than the difference in fare will be charged when rebooking. You do not have to pay a change fee.
  • If your journey is beyond Monday, 28 January 2013, then the difference in fare will be charged when rebooking. You do not have to pay a change fee.
  • If your journey is to, from or via any of the above mentioned airports, rebooking must be done at the latest on Monday, 21 January 2013.


Refunds

You are entitled to a full refund of your ticket if:

  • Your flights between Thursday, 17 January 2013 and Monday, 21 January 2013, to any of the above mentioned airports was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or your flight was delayed for more than 3 hours and you did not travel.

Travel agents may visit afkl.biz for complete details and any applicable rebooking instructions should flight irregularities occur.

To find current flight changes and rebooking instructions on www.afkl.biz, please follow these steps: From the top of the Home Page:

Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
Select “Instructions” from the menu in the left margin
Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

 
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