TRAVEL EXCEPTION POLICY ADVISORY Snow in Amsterdam
BULLETIN #1 ISSUED: February 13, 2013
Applies for tickets issued on or before February 13, 2013
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the snow in Amsterdam.
ATTN WORLDSPAN (1P) USERS – Please note procedures below.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason: Snow in Amsterdam
Dates of Impacted Travel: February 13, 2013 through February 14, 2013
Applicable to Travel On: Delta / Delta Connection / DL Coded KLM operated/
KLM operated/DL coded/KL coded KL operated /
AF coded DL operated/DL coded AF operated
Issued On: DL 006 / KL 074 ticket stock
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
New travel must originate on or before: February 19, 2013
New travel must be rebooked no later than: February 18, 2013
Ticket must be reissued on or before: February 18, 2013
Minimum/Maximum Stay Requirements may be waived under these circumstances:
Rebook permitted as indicated below:
If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.
Required Documentation for Reissue
(IMPORTANT - WORLDSPAN 1P USERS See note.)
1. PNR must be documented with a valid OSI message:
2. The reissued ticket must include the proper waiver code based on rebooked itinerary.
Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)
If no ticket designator is applicable, waiver code to be placed in ticket designator field
If a ticket designator applies, place waiver code in tour code box
If tour code box is not available, place waiver code in the endorsement field
NOTE: 1P USERS – WORLDSPAN - If applying Rapid Reprice, please use the following procedure:
PNR and WAIVER CODE INFORMATION
Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:
Due to snowfalls forecasted for Amsterdam on Thursday, February 14, 2013, Air France has implemented specific commercial instructions for those dates. Ticketed passengers with flights to/from/via Amsterdam from February 13-14, 2011, may rebook their flights without charge regardless of the fare purchased.
Voluntary Changes (Flights scheduled to operate):
Rebooking in the same cabin on AF/KL only, is permitted for departures no later than Saturday, February 19, 2013. The ticketed or lowest available class in the same cabin must be used.
Tickets must be reissued by February 18, 2013.
If the ticketed flight is operating, refund according to fare rules. If the ticket is non-refundable, issue a non-refundable EMD/MPD for the full value of the unused flight coupons, valid for one year on Air France or KLM.
Customers who wish to change their point of origin or destination may use the full value of the unused flight coupons towards the purchase of a new ticket to/from any origin/destination at any AF/KL fare, waiving any penalties and collecting any fare difference or refunding any difference with a non-refundable EMD/MPD for future travel. Tickets must be reissued by February 18, 2013.
Involuntary Changes - (Flight cancelled or delayed for more than 5 hours for long-haul flights, 3 hours or more for short and medium-haul flights):
Apply the generic “Commercial Instructions – Level 1” found on www.afkl.biz as shown below.
To find current flight changes and rebooking instructions on at www.afkl.biz please follow these steps: From the top of the Home Page:
For additional assistance in rebooking, travel agents may call Air France’s dedicated Travel Agency number at 1-800-446-9708 (1-800-363-5505 in Canada) or visit Air France’s trade site at www.afkl.biz.
Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information visit www.airfrance.com.